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“Good Location” 4 of 5 stars
Review of BEST WESTERN PLUS Ruby's Inn

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BEST WESTERN PLUS Ruby's Inn
2.5 of 5 Hotel   |   26 South Main Street, Bryce Canyon City, UT 84764   |  
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Milton Keynes, United Kingdom
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
27 helpful votes 27 helpful votes
“Good Location”
4 of 5 stars Reviewed May 4, 2014

Good location on the main road into the park, motel style rooms which were clean and well equipped the down side is no complimentary breakfast however the on site restaurant is very good. Be aware of the busy times at the restaurant as we were leaving after our meal the line to get in was very long!

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, May 5, 2014
Its great you were able to take advantage of the location of Ruby's Inn, just one mile outside the entrance to Bryce Canyon National Park. Our clean and well equipped rooms do offer many amenities for our guests. The Cowboy Buffet & Steakhouse, our onsite restaurant, can be busy during peak hours but you can usually grab a quick meal just outside those time frames. Thanks for staying with us!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,490 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Whitehorse, Canada
Top Contributor
276 reviews 276 reviews
32 hotel reviews
Reviews in 57 cities Reviews in 57 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed May 2, 2014

This is the cheapest hotel in the area and I stayed here for 2 nights. They have a gas station and restaurant although I did not eat here, as well as a huge souvenir shop which also sells groceries. The main office space is quaint and spacious. The rooms however are in a different building and was quite dated and typical motel (not as nice as I would expect for a Best Western). The tour groups stay here so it can be noisy and busy in spurts. The room was a typical motel room and internet was free and of reasonable speed. Overall, in order to be reasonably close to Bryce Canyon, I would recommend this place. There are other hotels in the area but they are more expensive, however they do look newer. I did not look inside them.

  • Stayed March 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, May 5, 2014
We are glad you would recommend our quaint and spacious property to other travelers. With our close proximity to Bryce Canyon National Park, as well as the amenities we offer such as the on site restaurant, souvenir shopping, and indoor pool, Ruby's Inn, is a great place to vacation. We are constantly updating our property to improve the guest experience.

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
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Solihull, United Kingdom
Top Contributor
95 reviews 95 reviews
21 hotel reviews
Reviews in 56 cities Reviews in 56 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 30, 2014 via mobile

This is a massive complex, so perhaps lacks the personal touches. But staff friendly and loads of things on site as well as being a few mins drive from Bryce. I stayed 3 nights in a lovely quiet room..overlooking a lake and on the top floor ( if you like quiet I recommend you ask for this location) The room had a fridge and microwave so I was able to prepare breakfast in the room ( there is a supermarket in the complex, but might be best to bring your own for choice) Shower hot and lots of towels. The fan heater ( needed during this stay) was very efficient.. If a bit noisy and dried the air, so I switched it off during the night. Laundry really useful as I'm on a long trip and the shop gave me all the change I needed. Ate at the restaurant two nights... Food is fine and reasonable price ( I ordered from the menu) ...there was a queue but it moved fast. Great value all round for me, if booking in advance check the website for deals... I did and got the 3rd night free.

Stayed April 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, May 1, 2014
Thank you for choosing to stay with us at Ruby's Inn. We are glad you were able to find the items you needed at Ruby's General Store and enjoy a few meals at the Cowboy Buffet and Steakhouse during your trip. It is always great to know your experience with our staff was friendly!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arvada, United States
1 review
5 of 5 stars Reviewed April 29, 2014

If you get the chance to visit Bryce Canyon National Park, don't miss this hotel. If for nothing else than to visit the shops and the restaurant. However, finding it can be a little difficult as there are no signs on the main road and it sets off the highway & we didn't know it was right outside the park. A couple of signs coming from either direction would have been very helpful.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, April 30, 2014
We are glad to know you found us! Thank you for choosing to stay with us at Ruby's Inn. We are thrilled to read you enjoyed Ruby's General Store and the Cowboy Buffet & Steakhouse. We hope you were able to stop at Old Bryce Town Western Shops as well!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Arkansas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 29, 2014

The hotel room was very beautiful and spacious but we did not have any hot water in the shower but plenty in the sink. We called maintenance but was told that the reason there wasn't any hot water was because so many people were taking showers at 5:00p.m. We asked him if that was the case why was there hot water for the sinks but not the shower. We were told to wait 30 minutes and the problem would be resolved. That never happened so we had to take cold showers at night as well as the next morning. The sink had plenty of hot water??? The food at the hotel restaurant was horrible and the vegetable was previously frozen. Would not stay at this hotel again but will stay at other locations. The room was very beautiful and they should have offered us another room but that was never offered.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, April 30, 2014
We are pleased that you found your room with us beautiful and spacious. We are sorry to hear that the issue with hot water was not resolved during your stay with us. We will continue to work with our staff and maintenance to ensure that we communicate our guests needs and find a resolution. Thank you for your feedback.

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Bryce Canyon City hotels

Gainesville, FL
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 26, 2014

This was an enjoyable and affordable place to stay. Very large operation. Lots of tour busses and bustling environment. Had a nice room with a cool hot tub. Easy access to Bryce. Clean and comfortable. The pool looked nice. Mostly stayed for the access and price.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, April 30, 2014
Thank you for choosing to stay with us at Ruby's Inn just one mile outside beautiful Bryce Canyon National Park. We are glad to read you found our rooms to be clean and comfortable during your stay with us!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, United States
1 review
1 of 5 stars Reviewed April 26, 2014

You've send me emails twice, SO I EXPECT A REPLY. During 2014, we anticipate staying at Best Western's approximately 40 nites. This was the ABSOLUTE WORST HOTEL experience EVER at any HOTEL chain. At check in was asked to make a dontation. Have a copy of the form I denied. Yet, at check out, the extra appeared anyway. Seems like BAIT and SWITCH to me. At check out, needed to spend almost an hour of MY TIME to get it credited. She kept telling me THAT's WHAT the COMPUTER SHOWS you owe. This was after and AWFUL checkin experience. Arrived a little after 3:00. Official checkin was 4:00. There were folks on either side of me who had NO reservation who wanted to check out the room before paying. They were given keys. I made a point of asking them of their room category. GUESS WHAT, it was the same as ours. WHY IS A ROOM AVAILABLE 45 min EARLY FOR SOMEONE WITHOUT A RESERVATION???? YOU APPROCHED ME FOR THIS FEEDBACK. RESPONSE RQUIRED!!!!! I've NEVER posted a BAD response, BUT WOULD BE GLAD to post this on travelcocity with a few extra thoughts

  • Stayed April 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, April 30, 2014
We are sorry to read of the negative experience you had while you stayed with us. We do ask all of our guests if they would like to donate to Bryce Canyon National Park and help preserve and improve the park for the many visitors we enjoy each year. Past projects have improved trails or contributed to facilities to improve usability of the park. We hope we were able to resolve this issue with you prior to check out. We apologize for not being able to provide you a room with an early check in time. With your reservation you may have requested a specific type of room or in a specific area that had yet to be cleaned to our standards. Guests without a reservation may not have requested a specific room type, and therefore any open room may be readily available. We hope you will try us again in the future!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Ruby's Inn

Address: 26 South Main Street, Bryce Canyon City, UT 84764
Phone Number:
Location: United States > Utah > Bryce Canyon City
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bryce Canyon City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Ruby's Inn 2.5*
Number of rooms: 368
Official Description (provided by the hotel):
Best Western Ruby's Inn, the closest accommodations to Bryce Canyon National Park, is the perfect base for your exploration of scenic Southern Utah. We offer the finest accommodations and amenities in the Bryce Canyon National Park region. Ruby's Inn at Bryce Canyon is a destination in and of itself. Rubys Inn has 368 Spacious Guest Rooms, 2-Bedroom Suites, Non-Smoking Rooms, Color Satellite TV, Air Conditioning, Indoor and Outdoor Swimming Pools and Spas. At Bryce Canyon you'll enjoy horseback riding, ATV and helicopter tours, along with Bryce Canyon western experiences such as chuckwagon dinners, rodeos and more. You'll also find our General Store to be the largest, including an impressive selection of authentic Southwestern Indian arts and crafts including jewelry, pottery and weavings. Open All Year! ... more   less 
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Also Known As:
Best Western Plus Ruby`s Hotel Bryce
Best Western Rubys Hotel
Best Western Bryce
Bryce Best Western

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