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“Cheap and comfortable rooms, great pool, but...” 3 of 5 stars
Review of BEST WESTERN PLUS Ruby's Inn

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BEST WESTERN PLUS Ruby's Inn
2.5 of 5 Hotel   |   26 South Main Street, Bryce Canyon City, UT 84764   |  
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Cheap and comfortable rooms, great pool, but...”
3 of 5 stars Reviewed April 17, 2014 via mobile

Cheap rooms and comfortable but get ready to pay a premium for everything else including that morning cup of coffee. Arrive in the evening, the line to the restaurant was very long -- from the reviews it seems the choices are limited.

Stayed April 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, April 25, 2014
We are glad you found our rooms comfortable during your stay. We do have three restaurants located near the property Cowboy Buffet & Steakhouse, Ebenezer's Barn & Grill, and the Canyon Diner, in addition to items available at Ruby's General Store. Thank you for choosing to stay with us!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (281)
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Rhyl, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 16, 2014

Good quality basic rooms, with excellent restaurant make this a nice place to explore the surrounding area and Bryce Canyon. All rooms are in separate log type wings with ground and 1st floor accommodation. Friendly service in hotel and restaurant. Food in restaurant of a high standard with more than enough to satisfy the hungry traveller.
Plenty of parking on site with a lake behind the lodge wings visitors gift shop and good selection of food for self catering and to take away.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, April 25, 2014
When visiting Bryce Canyon National Park, we are glad you chose to stay with us. The Cowboy Buffet & Steakhouse recently revamped their menu and it is great to read you found the food to be of excellent quality. We are so glad to read you found our service, both in our hotel and restaurant, to be friendly when you visited Ruby's Inn. Come see us again!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
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Rome, Italy
Top Contributor
74 reviews 74 reviews
19 hotel reviews
Reviews in 43 cities Reviews in 43 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed April 14, 2014

It is placed a couple of miles far from Bryce's gate.
A little better than the other hotels of the same chain.
There are a very good steakhouse restaurant (pay attention to closing time and to the queue to have a table) and a well-provided souvenir shop.
The room was clean, A/C unit a little noisy.
It has also an indoor swimming pool.
Just one black mark: They asked an authorization for the deposit (an sms warned me) after we checked out: we had to get back to the hotel to solve this issue.

Room Tip: Ask for room equipped with bath tub
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, April 25, 2014
We are pleased that you found our Cowboy Buffet & Steakhouse to be a quality restaurant during your stay with us at Ruby's Inn. We seek to provide our guests with clean and comfortable rooms, with access to great amenities such as the indoor pool during their vacations. Thank you for choosing to stay with us!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 13, 2014

Stayed one night at Ruby's Inn while hiking in Bryce Canyon. We ended up with a large room at the Deer Lodge with two King beds for only $94 + tax. The room was neat as a pin, contemporary in its decor, and was both comfortable and quiet.

The staff at Ruby's Inn were super friendly and very helpful in answering any questions we had. We were both pleased and surprised to see that they sell alcohol at the lodge. We opted for a respectable bottle of red wine that they charged only $10 for. The restaurant, while limited in menu choices, is reasonably prices and provided good service. (The second restaurant/pizzeria was closed at the time we were there) Considering that Ruby's Inn is the only big choice for dining and sleeping near Bryce, they could charge tourists more for this convenience, but they don't, which I really admire.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, May 2, 2014
Thank you for choosing to stay with us at Ruby's Inn. We are glad you found your room to be large, neat, comfortable, quiet, and a good value for your money. We are also pleased that our staff was friendly and helpful during your stay with us. We are glad you were able to see the services we have at the lodge, including the restaurant and liquor store. Anytime is a great time to come visit us near Bryce!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake County, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 12, 2014

Disappointed in this place. "Lake view" rooms overlook a weedy, half-full pond. Basic room was clean with the staff being friendly and accommodating. We are not fans of all you can eat buffets and the restaurant was just average yet overpriced.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rubys_inn_management, Guest Relations Manager at BEST WESTERN PLUS Ruby's Inn, responded to this review, May 2, 2014
We are glad you experienced friendly staff and a clean room during your stay with us. Our lake does feed a large irrigation system for local farming, and during times of the year the water level will vary. We have also experienced a very mild winter this year making all nearby bodies of water a little below the normal levels. The Cowboy Buffet & Steakhouse has a buffet as well as many menu selections. Additionally there are other restaurants in the surrounding area to allow all our guests to find a dining experience to enjoy. Thanks for staying with us!

We appreciate your comments and hope to have you visit again! If we can be of assistance in the future, please contact us at 435-834-5341.

Sincerely,
Manager's Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Bryce Canyon City hotels

Utah
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 11, 2014

We have stayed at Ruby's Inn in the past and have had pleasant experiences. This trip on the 7th and 8th of April was a short one, but we were looking forward to staying here again. Upon our arrival to our room, we were a bit surprised to see all the pillows from the two queen beds bagged up in plastic bags and tied. Pillow cases and pillow shams were lying on the beds. My husband called the front desk to see if we were in a room that had been cleaned for sure and to check on the pillow situation. We were told that the housekeeper must have forgotten to finish making the beds and yes, they were clean...NO offer of sending housekeeping up to finish their job. This was annoying to me. The fridge did not work....we had to mess with the television and the microwave to get them to work. My husband said the coffee maker looked dirty and didn't want to make coffee in it. When I pulled down the sheets on one of the beds we saw what appeared to be a small amount of mouse poop. Whether the room had been closed up since last fall, and we were the first occupants this spring, I am not sure...I am sure that I probably will not go back....which is a shame, since this is a historic, legendary hotel.

Room Tip: Main lodge appears to be a lot nicer than the other units.
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  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
65 reviews 65 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 10, 2014

After two weeks on the road, this was the best place yet. Good room, quiet and clean. Good facilities and comfortable beds.
The restaurant is expensive, but the food selection makes up for it.
Enjoyed the adjacent shop

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Ruby's Inn

Address: 26 South Main Street, Bryce Canyon City, UT 84764
Phone Number:
Location: United States > Utah > Bryce Canyon City
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Bryce Canyon City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Ruby's Inn 2.5*
Number of rooms: 368
Official Description (provided by the hotel):
Best Western Ruby's Inn, the closest accommodations to Bryce Canyon National Park, is the perfect base for your exploration of scenic Southern Utah. We offer the finest accommodations and amenities in the Bryce Canyon National Park region. Ruby's Inn at Bryce Canyon is a destination in and of itself. Rubys Inn has 368 Spacious Guest Rooms, 2-Bedroom Suites, Non-Smoking Rooms, Color Satellite TV, Air Conditioning, Indoor and Outdoor Swimming Pools and Spas. At Bryce Canyon you'll enjoy horseback riding, ATV and helicopter tours, along with Bryce Canyon western experiences such as chuckwagon dinners, rodeos and more. You'll also find our General Store to be the largest, including an impressive selection of authentic Southwestern Indian arts and crafts including jewelry, pottery and weavings. Open All Year! ... more   less 
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Also Known As:
Best Western Plus Ruby`s Hotel Bryce
Best Western Rubys Hotel
Best Western Bryce
Bryce Best Western

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