I reserved a 2 bedroom bi level loft at this extended stay hotel more than 2 months in advance! I like to cook and wanted the full kitchen for my family.We were in town for 3 nights so my daughters could see a concert and my wife and I could explore Atlanta. When we arrived I was told by the desk clerk Jason that my room would not be ready for at least fifteen minutes,even though it was check in time. I returned to the desk to find that he had put me off and left and there were no 2 bedroom lofts clean at that time.The new clerk suggested I come back In a couple of hours! When I asked to speak to management I was told that would be possible during the weekend. I I would have canceled my reservation if I had not brought perishables and needed the full size refrigerator and freezer! I accepted 2 single studios for the same price even though this was not conveniant. I did not manage to find a member of management in 3 nights and they did not contact me despite repeated requests! Upon returning home I checked their website and discovered that I was charged more than the advertised price for these 2 rooms! It was only a few dollars more ,but why should they make a bonus for not holding up their end of our agreement! I was amazed by the attitude of the staff at this facility and the management is obviously not paying attention !!!!
- Official Description (provided by the hotel):
- The recently renovated Residence Inn Atlanta Perimeter/Dunwoody features new suites and updated Gatehouse lobby, making your stay more comfortable and convenient than ever before. Guests can take advantage of complimentary breakfasts each morning, evening socials and our spacious suites offer all the comforts of home. ... more less
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- Also Known As:
- Residence Inn Atlanta Perimeter/Dunwoody Hotel Chamblee
- Chamblee Residence Inn
- Residence Inn Chamblee