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“Worse Country Inn & Suites” 1 of 5 stars
Review of Country Inn & Suites Cartersville

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Country Inn & Suites Cartersville
2.5 of 5 Hotel   |   43 State Route 20 Spur, Cartersville, GA 30121   |  
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Ranked #7 of 19 Hotels in Cartersville
Bardstown, Kentucky
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Worse Country Inn & Suites”
1 of 5 stars Reviewed June 2, 2013

On a trip back from Fl., we checked in to a Country Inn & Suites May 30, 2012. The entrance checking in was very nice and the desk clerk was super. We booked a two room suite at a cost of $105.00, which was unusally high. I make it a point to stay at these motels because they are nice and comfortable and have a great breakfast. We went to the room and was shocked at the condition of the room, the bath, the beds..The beds looked like something from a hot pillow business. You couldn't even close the bathroom door once inside unless you moved to the side. It barely cleared the toilet. I can safely say this hotel had never been undated and it showed..The room stank..We did not feel comfortable in sleeping in the worn out beds with a worn out hotel bedspread..god knows what was between the sheets. We chose to leave and get another room somewhere else..This is the first time I have ever checked back out of a hotel after checking in..it was horrible..

Room Tip: We went to Best Western just down the road..for a much cheaper rate and a higher quality room.
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartersvilleGM, General Manager at Country Inn & Suites Cartersville, responded to this review, June 4, 2013
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We are in the process of updating and are about to begin working on our Queen Suites. We hope for another opportunity to exceed your expectations if you travel this way in the future.

Please reach out to any of our employees directly should you have any concerns during or after your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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84 reviews from our community

Traveler rating
    30
    18
    11
    17
    8
See reviews for
44
14
4
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 12, 2013 via mobile

Now my chain of choice, spacious suites for a good value. Interiors are a notch above many & staff is reliably helpful & efficient. Excellent free breakfast choices-- hot & cold. Pet friendly (our dog gives this place a 2 claws up!) nearby Chinese was delicious, great value.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartersvilleGM, General Manager at Country Inn & Suites Cartersville, responded to this review, May 15, 2013
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you and your dogs enjoyed your stay and our breakfast. We look forward to your next stay.
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National City, Michigan
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed April 22, 2013

Check in the girl was very nice and friendly. We entered our room # 201. No Frig, The floor had a big dip in it. Didn't look real clean. My husband and I discussed calling to change rooms, We were both tired from driving 10 hours, So we did not. That was our mistake , We should have left!
We were right next to the stairs, Heard people all night! Dogs barking, Kids running. The fan in the bathroom sounded like a jet plane. There was mold in the bathroom also.
I'm not a real fussy person, I hate to say everything bad about a place. The bed was comfy, The flat screen was nice,The pool was O.K. Except for a cig butt in the corner by the lift chair.
Then to top off a bad night sleep, Go to breakfast. No eggs, No milk for cereal,No butter for toast. So we had no breakfast.
This is one of the worst places we have stayed. I will never stay there again!

Room Tip: Do not stay in # 201 If you stay at all.
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartersvilleGM, General Manager at Country Inn & Suites Cartersville, responded to this review, April 24, 2013
Thank you so much for your feedback. I am pleased you were treated well by the staff and that the beds were comfortable. I apologize for the noise issues you encountered. I will share your concerns about the breakfast items running out with the staff. We are, I am pleased to say in the process of updating. We just received the new King Mattress that you found comfortable and should be getting new carpeting, and refrigerator and microwaves very soon. We hope to see you again if your travels bring you our way.
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mi
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 10, 2013

This hotel seem like it could be nice but was very disorganized and busy are room was hard too find the pool was closed at the time and breakfast was just ok hope its better when not so busy. Our room was noisy being at hte top of the stairs.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CartersvilleGM, General Manager at Country Inn & Suites Cartersville, responded to this review, May 15, 2013
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize that being by the stairwell was a distraction during your stay. The pool area has been redone and is open again. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oak Creek, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 9, 2013

Checkin and reception was delightful, room clean and breakfest was great ! I would recommend a return trip and stay. My daughter and granddaughter were delighted with the stay. The pool and hot tub were good and the people were friendly.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 7, 2013

Nothing too great, nothing too bad either. Rooms were adequate sized, clean and comfortable after being on the road driving all day. Nice and quiet and just out of range from the Atlanta traffic. Wouldn't go out of my way to get to it - but would stay again for a good sleep.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario Canada
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed March 11, 2013

We found the Country Inn to be spotless. The staff are friendly and totally helpful. We have a small 12 pound dog and were not stuck in a smelly dog room, for once. The manager went out of his way to ask if we were comfortable and gave us some great dining advice. As always, check any room prior to signing and if it is not up to standard- tell them and look at another one.
The pool was a treat and the hot tub was actually hot! After a long trip, this was a welcome stop.
We stayed in January on the way to Florida and scheduled our trip so we could stay on the way back.

Room Tip: Go look at the room before you sign.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Cartersville

Address: 43 State Route 20 Spur, Cartersville, GA 30121
Phone Number:
Location: United States > Georgia > Cartersville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 19 Hotels in Cartersville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Cartersville 2.5*
Number of rooms: 1
Official Description (provided by the hotel):
Whether your trip is packed with business or filled with fun, we know you are looking for a soft place to land at the end of the day. The Country Inn & Suites Cartersville, GA hotel offers a versatile array of personal comforts and professional conveniences to help ensure a stress-free stay, including free high-speed Internet access, heated indoor pool, Business Center and laundry facilities. Additionally, this premier Cartersville hotel is conveniently located near beautiful downtown Cartersville, providing easy access to a wealth of attractions and local businesses. Our hotel off I-75 in Cartersville is an ideal destination for both business and leisure travelers. ... more   less 
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Also Known As:
Cartersville Country Inn

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