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“Look Somewhere Else” 2 of 5 stars
Review of BEST WESTERN Mountain Villa Inn & Suites

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BEST WESTERN Mountain Villa Inn & Suites
2.5 of 5 Hotel   |   705 Transit Avenue, Canton, GA 30114   |  
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Ranked #3 of 7 hotels in Canton
Lexington, Kentucky
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Look Somewhere Else”
2 of 5 stars Reviewed September 1, 2013 via mobile

Have stayed at this location over last few years. Increasingly getting worse across the board. Service, dated everything & it appears they are just turning dated rooms into more smoking rooms.
Nice Holiday Inn Suites next door and for the same price. Whatever you do don't book online or you will certainly get a smoking room.

  • Stayed August 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review, 3 weeks ago
Dear Mr. Lee,

We are very sorry to hear that we have not lived up to your expectations. We will certainly review your comments and work on the rectification. The stunning Best Western Mountain Villa Inn and Suites, Canton, GA is certainly a benchmark and encourages us to put all our effort into further improvements. The training of team members and the highest quality of products are certainly priority to us. We can ensure that you will enjoy a better experience next time.
sorry for the inconvenience!

Best regards,

Ken Jayswal - General Manager
Best Western Mountain Villa Inn and Suites
Canton, GA 30114 Ph: (770) 345-6800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

82 people have reviewed this hotel

Traveler rating
    37
    21
    8
    13
    3
See reviews for
36
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
blairsville, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2013

This hotel was most pleasant. Clean, pretty...relatively new. Nice room. Friendly and helpful staff. Quiet, Safe area located to all kinds of dining and shopping, easy location to get to, off interstate. Would definitely stay here again. Overall hotel and rooms were well kept and pretty. Very good value, good pricing on rooms.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brandyg33, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review, July 25, 2013
Thank you so much for your wonderful review of our hotel. I am so glad your stay was great and that you had such a positive experience with us. We hope to see you again if your ever in the canton area. Have a wonderful day :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chattanooga, Tennessee
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 21, 2013

My wife and I were taking an overnight trip to tour Gibbs Gardens in Ball Ground, GA. We decided to stay in Canton, GA the evening of Friday, July 19, 2013 then leave for the gardens the following morning. Reservations were made in advance at the Best Western Mountain Villa Inn and Suites. What a pleasant surprise! The front desk associate, "Jackie" was very friendly and helpful. The room was nicely decorated and very clean. The air conditioning was very cool and just right for the hot and humid July weather. The mattress was a bit firm but we managed to get a good nights sleep. The complimentary breakfast was very good. Waffles, French Toast, Biscuits/Gravy, Bagels, Muffins, breakfast bars, yogurt, fresh fruit, hard boiled eggs, cereal, juice, coffee and milk. Very filling! I would recommend this motel.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brandyg33, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review, July 25, 2013
Thank you so much for taking the time to review our hotel. I am very pleased you enjoyed your stay with us. We value or guests and hope we will see you for any future trips in our area
Have a wonderful day :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
M
Top Contributor
59 reviews 59 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed July 16, 2013

The physical facility appears new and pleasant. Furniture, although newer, is somewhat worn at edges. The sheets on the bed were pilled. The pilling made for an unpleasant feeling. The room was very hot upon arrival and the inadequate air conditioning system took two hours to reach a comfortable temperature. I awakened during the middle of the night to a silent air conditioner and warmer room: Apparently it had timed out. A colleague on another floor also experienced an inadequate air conditioning system.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brandyg33, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review, July 18, 2013
Thank you so much for choosing to stay with our hotel and for your honest feedback. I apologize you were having trouble with the air in your room. We value our guests and want your stay to be pleasant as possible i have took the necessary steps to correct the problems and hope you will stay with us if your ever in the area in the future.

Have a wonderful day :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2013

Accommodated my entire team when another hotel double booked the conference room. Were incredibly nice and helpful. Provided us with everything we needed and went beyond expectation.

Will switch our corporate training to their hotel from now on!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brandyg33, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review, July 18, 2013
Thank you so much for the wonderful review. We are so happy we were able to help out and enjoyed having your team here with us. We look forward to seeing you in the future and if i can be of any assistance to you in the future do not hesitate to contact me at the hotel.

Have a great day :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 8, 2013

The hotel was very clean, however the beds were hard. Didn't get much sleep. When we arrived the key wouldn't open our door. Front desk clerk says it will take 5 mins, it was over 15 minutes from the time we arrived and the time we reached our room, since we went to get luggage to carry up before we went to room. Were they expecting us to stand at our room door holding all of our stuff for over 15 minutes before our card would work. New girl at desk was clueless, after standing at the front desk for a while, someone else followed us and helped opened our door.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review, 3 weeks ago
Dear Guest

We are very sorry to hear that we have not lived up to your expectations. We will certainly review your comments and work on the rectification. The stunning Best Western Mountain Villa Inn and Suites, Canton, GA is certainly a benchmark and encourages us to put all our effort into further improvements. The training of team members and the highest quality of products are certainly priority to us. We can ensure that you will enjoy a better experience next time.
sorry for the inconvenience!

Best regards,

Ken Jayswal - General Manager
Best Western Mountain Villa Inn and Suites
Canton, GA 30114 Ph: (770) 345-6800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 11, 2013

New property. Restaurants and shopping very close by. Our room was clean, bright, and well appointed. Beds were very comfortable. Did not take breakfast so have no input there. Excellent value. Will stay again as we are in area often.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW11200, General Manager at BEST WESTERN Mountain Villa Inn & Suites, responded to this review, 3 weeks ago
Dear Guest ,

Thanks for your kinds words and the time you took to share your experience with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure best service, Quality and warm welcome for your next visit. Be informed, that we will enhance our Pool area in coming Days for even better experience. All the best and see you soon!

Best regards,

Ken Jayswal - General Manager
Best western Mountain Villa Inn and Suites
Canton, GA 30114 Ph: (770) 345-6800
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Mountain Villa Inn & Suites

Address: 705 Transit Avenue, Canton, GA 30114
Phone Number:
Location: United States > Georgia > Canton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Canton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Mountain Villa Inn & Suites 2.5*
Official Description (provided by the hotel):
The Best Western Mountain Villa Inn & Suites offers a daily complimentary deluxe continental breakfast, concierge and 24-hour front desk, complimentary newspaper and train station shuttle service. This property also features an indoor heated swimming pool, an exercise facility with weightlifting equipment, elliptical machine, stationary bike and treadmill. For business travelers, this Georgia hotel offers a computer business center and conference facilities accommodating up to 75 people. ... more   less 
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Also Known As:
Best Western Canton
Canton Best Western

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