WARNING!!!! We had a terrible experience here. We had a booking problem with a reservation and contacted the hotel about the matter. The manager provided information that I do not feel was true. In fact, I told her that, if necessary, I would talk with other guests upon my arrival to prove that her explanation was not an honest one. When confronted about the matter, she was at first helpful. She said she would try to find a solution and promised to call me back shortly.
Though she failed to call again, as promised, she had the front desk clerk call me to tell me that we had a reservation for 2 rooms and that the matter had been handled (this was 9:55 am on 9/4/10). Hours later, the manager called and said that we did NOT have a reservation and that she and decided that based on my earlier complaint, she would not allow us to stay in the hotel. Her behavior was bizarre. By this time, we were already on our way to the Byron area.
I contacted Priority Club at Holiday Inn. I have been a Priority Club member for years. I advised them of the situation and they contacted the manager. Guest services at Priority Club said she stated that the clerk had never called us (though my cell phone records clearly reflect that I received 2 calls from the hotel - one at 9:55 am and another at 10:26 am). This was clearly untrue. Furthermore, guest services said the manager said she had offered me a free room and that I had refused to accept it. This was also blatantly false.
I asked that guest services place us (manager, guest services, and me) on a conference call so that we could resolve the matter. The manager refused to agree to such a call. Suspicious, isn't it?
This is the worst service I have ever received at a hotel. I believe it is because the manager knew that she had been dishonest with me and that my questioning of other guests would clearly show that.
I have stayed in Holiday Inns in Poland, France, Italy, and throughout the U.S. It may be a long time before I stay at Holiday Inn again. This is by far the worst experience I have ever had at any hotel. I am filing a formal complaint at Holiday Inn.
In the meantime, my advice to anyone seeking a hotel in this area is to AVOID this one. There are plenty of other hotels in the vicinity. In fact, we enjoyed 2 nights at a Comfort Inn in this area after this incident. Again, WARNING!! we had serious, serious problems here.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Byron Hotel and Suites, our gracious and friendly hotel staff awaits your arrival. The Holiday Inn Express Byron Hotel and Suites is centrally located 8 miles from the Agriculture Center in Perry and 5 miles from the Macon Airport District and Fort Valley State University.Conveniently located off I-75 at exit 149, we are Byron's only interior corridor hotel offering Wi-Fi high-speed Internet access, a fitness center on site, an outdoor pool and kid suites designed with the kids in mind. Start your morning with our complimentary Express Start hot buffet breakfast and enjoy our free business center. If shopping is your passion, the centrally located Holiday Inn Express Byron Hotel and Suites is across the Peach Outlet Mall and close to many eating establishments. We are only minutes away from Warner Robins, where you can visit the Robins Air Force Base. Visit Lane Packaging Company and take a tour the Peach Farms. Also the Georgia National Fairgrounds, Sports Hall of Fame, RV Motor Coach National Show and the Hay House are some of the many much visited attractions just miles from the hotel. Visit Byron, GA and Stay Smart at the Holiday Inn Express Byron Hotel and Suites. We look forward to your arrival. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Byron
- Holiday Inn Byron
- Byron Holiday Inn