Stayed in a villa king room and was disappointed. The services listed on the website did not exist. We were not escorted to the villa, in fact, when we checked in I requested an extra blanket and ice and was given these items to take to the villa myself. Tacky! There was no welcoming gift basket and no complimentary newspaper. There was no nightly turn down service and on 12/24 our room was not serviced at all. In our room there were scattered cobwebs and an acorn desk lamp had plenty of dust within the metal acorns. The setting is not private since the walls are paper-thin. We arranged to have a package delivered to us at the hotel. Amanda at the desk said it would be delivered to our room but it was never brought to us. Instead, we had to go to the lodge and find it ourselves. Room service cannot even make a grilled cheese sandwich since we received 2 slices of untoasted bread with a piece of cold cheese between them. The first 2 days there, our phone rang waking us at 5am and when answered there was no one on the line. What a nuisance! After reporting this it was corrected. The room was spacious and there is a fireplace but when the fireplace is not on, there is a faint smell of gas in the room.