My wife and I stay here when visiting the Mall of Georgia about once a year. This past weekend was out second visit and we have had exceptional service each time. This time upon arrival, we were given a room on the 4th floor and when going down the hallway, I heard a bunch of kids in the room right next to ours. Luckily, with a quick visit to the receptionist (who knew exactly why we heard all the kids), we were moved to the 5th floor on the opposite end because the room next to us was having a birthday party.... Not sure why they were even on the 4th floor, but I imagine there were plenty of complaints based on the noise we heard. However, once we were on the 5th floor, everything was great and very quite. We really slept well it was so quite. Kudos to the staff for moving us so easily, although we should have never been put in a room close to a birthday party to begin with. A really great area and great staff at this hotel. Stay here, you wont regret it.