My 86 yr old mother is handicapped and the hotel's handicap rooms are no where near the parking lot and too difficult for my mother to get to. I requested another room which the owner/mgr complied to, but that room's door would not open; electronic key worked, but door was stuck. I informed the owner/mgr and requested assistance. He was extremely rude and TOLD us to go somewhere else. I requested something in writing to show he had cancelled the room. He refused and I still got charged.
The information on the hotel online is misleading. The site indicates a restaurant with a yummy sounding free breakfast bar. The restaurant had been closed and we were handed a list of places to eat blocks away. The premises are filthy and unkept.
There is no way to complain since we found out the individual locations are privately owned.
- Also Known As:
- Country Hearth Hotel Brunswick