I made a reservation at this hotel a month before I had to arrive. I was given a decent rate to stay for 3 nights. About two weeks before my husband and I were to arrive, I checked my email and the rate that I was given was gone. They had doubled my rate to $102 a night. I was outraged. I immediately called Customer Service to see if I could change my rate back to what it originally was and they informed me that they could not modify my reservation so I wanted to cancel. They then said that they could not cancel my reservation either. So I immediately requested a manager to be put on the phone. They said that I would have to get a call back. After about 10 minutes, I received a call back from the manager of the hotel and he informed me that he indeed cancelled my reservation then he tried to give me another reservation for the same price. I was not interested. I was willing to stay at this time ONLY if they had changed my rate back but they refused. I was really lucky to find another hotel to accommodate us. I would not recommend this hotel for anyone.
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- Also Known As:
- Brunswick Microtel
- Microtel Hotel Brunswick South