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“Great Value” 5 of 5 stars
Review of Comfort Suites Brunswick

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Comfort Suites Brunswick
2.5 of 5 Hotel   |   25 Ashton Drive, Brunswick, GA 31523   |  
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Ranked #10 of 36 Hotels in Brunswick
Murrells Inlet,SC-USA
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Great Value”
5 of 5 stars Reviewed yesterday NEW

Great room, excellent breakfast and great staff. Well located just off I-95 with plenty of places to eat. Found a excellent rate on their web site. Highly recommend. All suite hotel. Room was clean, very comfortable and a place I would stay in again without hesitation.

  • Stayed February 2015, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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183 reviews from our community

Traveler rating
    96
    46
    26
    13
    2
See reviews for
71
69
10
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Hilltown, Pennsylvania
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

This motel was so nice that I hate to let everyone in on the secret. I want it to stay that way for me next time I am able to travel! Great king room, quiet sleep, nice workout, good parking, accommodating front desk personnel. What else can I say? Keep it nice, people….treat it well, don't abuse it!

  • Stayed January 2015, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Top Contributor
294 reviews 294 reviews
98 hotel reviews
Reviews in 140 cities Reviews in 140 cities
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed January 28, 2015

One of the best values at this I-95 exit (there are many choices at this exit!). There is easy access on and off the Interstate. They have large rooms, decent breakfast, pretty fair TV listings, and okay bedding. Unlike some motels in the area, the Internet works reliably and fast.

  • Stayed January 2015, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerryH641, Manager at Comfort Suites Brunswick, responded to this review, 1 week ago
Dear Valued Guest,

Thank you for your recent stay at the Comfort Suites Brunswick, GA. We appreciate your business and that you have selected our hotel for your accommodations in Brunswick.

We feel pleasure in serving our guests, providing them our best of services and products.

We hope to see you soon again at CS Brunswick, GA.

Regards,

Perry Hasan
Manager,
Comfort Suites,
Brunswick, GA. 31523
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakeland, Florida, United States
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 1, 2015

We checked in around 7:30pm on December 28th. We were given our key, and went to our room only to find the bed unmade, towels on the floor and trash everywhere. Of course we went back to the front desk, luggage in tow and were greeted by a perplexed staff member who stated, "Hmmm the maid said she cleaned it, but I guess she didn't" So we were given another room. Surprised by the blase, unprofessional attitude.

  • Stayed December 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerryH641, Manager at Comfort Suites Brunswick, responded to this review, January 3, 2015
Dear Guest

I just wanted to thank you for staying with us and for taking the time to provide feedback regarding your recent stay at Comfort Suites Brunswick. We value the input of our guests and use each review to keep us focused and motivated to do our best.

It is always a disappointment when we get anything less than a perfect "10" on the reviews. We want to feel confident that every guest would stay again and that they would be comfortable recommending us to their best friends and family. We obviously blew it with the indifferent attitude of our front desk attendant this past weekend.

I have shared your comments with the staff and we are taking measures to assure that this type of occurrence does not happen again. I wish we had that we had resolved the issue during your stay. In the meantime, I hope that you will accept our sincere apology. We value your comments and your goodwill. It is our hope that you will allow us to demonstrate the more usual positive experience the next time you are in Coastal Georgia.

Thank you again for taking the time to respond.

With warm regards,
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Brunswick, Georgia, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 28, 2014

The staff was very helpful and very nice . The hotel was very clean and I very much
enjoyed staying there. The price was within my budget and it was a great deal for
five nights. I would recommend this hotel to anyone. And the bed was very comfortable.
But I was vey impressed with the cleanliness.

  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerryH641, General Manager at Comfort Suites Brunswick, responded to this review, 4 weeks ago
Dear Guest,

We would like to thank you for taking the time to provide us your valuable feedback on your stay with us.. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

Thank you so much for your business and we look forward to seeing you in the future.

Kind Regards,
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Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 3, 2014

Very clean suite hotel. Easy access off the Interstate. Lots of restaurants nearby. Included breakfast was as one would expect. Staff was friendly and provided helpful advice when asked. Free wifi in room.

  • Stayed November 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerryH641, General Manager at Comfort Suites Brunswick, responded to this review, December 6, 2014
Dear Guest,

Thank you for taking the time to provide us with your valuable comments.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville, Georgia
Top Contributor
795 reviews 795 reviews
125 hotel reviews
Reviews in 189 cities Reviews in 189 cities
324 helpful votes 324 helpful votes
2 of 5 stars Reviewed November 1, 2014 via mobile

The room was clean with comfortable beds and the staff was nice. However, that is the only thing keeping me from giving them a 1. The breakfast area was very small, and the breakfast bar was very poor, for a Comfort Suites. Only rubber eggs and biscuits, no sausage or bacon. We came down 25 minutes before breakfast ended, and a few more guests came down a few minutes after, and they still didn't restocked anything. The only other negative that I have is housekeeping decided to knock on our door around 9:30. Thankfully, we had just gotten up, but housekeeping is suppose to knock after 11:00am. The location is nice, close to 95, and there is a Waffle House and Huddle House close by. However, I would recommend you try some of the hotels up north like exit 38. The Sleep Inn and Hampton are a lot better. We will definitely try another hotel, next time we travel through Brunswick. If it's a Comfort Suites, hopefully it will be the one on exit 38. We will most likely not stay at this Comfort Suites again.

Stayed November 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PerryH641, Manager at Comfort Suites Brunswick, responded to this review, November 5, 2014
Dear Guest,

I just wanted to thank you for staying with us and for taking the time to provide feedback regarding your recent stay at Comfort Suites Brunswick. We value the input of our guests and use each review to keep us focused and motivated to do our best.

We want to feel confident that every guest would stay again and that they would be comfortable recommending us to their best friends and family. It is apparent from your response that few products and services did not fulfill our mission to provide excellence in hospitality. There is no excuse for delivering less than friendly, helpful service to each and every guest. A hotel is much more than just a place to sleep! It is service which makes the difference. Anything less is unacceptable.

Please accept our sincere apologies for missing the service mark this time. We hope that you will forgive our shortcomings this stay and allow us to demonstrate that we really do know how to deliver good service the next time and every time you travel to or through Coastal Georgia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Brunswick

Address: 25 Ashton Drive, Brunswick, GA 31523
Phone Number:
Location: United States > Georgia > Georgia Coast > Golden Isles of Georgia > Brunswick
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Brunswick
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Brunswick 2.5*
Number of rooms: 72
Official Description (provided by the hotel):
Located off Interstate 95 and Highway 17, this Comfort Suites® hotel is ideally situated at the gateway to the Golden Isles of Georgia. St. Simons Island, Sea Island, Little St. Simons Island and Jekyll Island are all just minutes away from this Brunswick, GA hotel. This is one of the closest mainland hotels to Jekyll Island. ... more   less 
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Also Known As:
Comfort Suites Brunswick Hotel Brunswick

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