I wanted to take a minute to thank you and your staff for an outstanding experience at the Chateau Elan from Wednesday to Sunday of last week. I am a trial lawyer by trade, and also drive sports cars professionally. In both capacities, I have been able to stay in some exceptional hotels and resorts. I have stayed at the Chateau Elan many times over the years, a few times individually, but usually with one of my race teams.
It is a rare occurrence when a resort consistently gets everything right, but the Chateau Elan always delivers just that. The grounds are beautiful, the spa is amazing, the food is exceptional, and the customer service is truly first rate. I do not write many reviews like this because, candidly, when you stay at a high end resort, you should find all of these qualities, but you and your staff go far beyond even those high end standards. The reservation department, doormen, bellmen, front desk, servers, spa personnel and everyone else I encountered truly understood the concept of selling service.
When I thought things could get no better, then there was Kimberly Cole, without a doubt the most amazing employee in a service organization that I have ever seen. She took a perfect trip and made it exponentially better.
I can't wait to return again. Thank you.
- Also Known As:
- Chateau Elan Winery And Hotel Braselton
- Chateau Elan Winery And Hotel
- Chateau Elan Winery Resort
- Chateau Elan Winery Hotel
- Chateau Elan Resort
- Chateau Elan
- Official Description (provided by the hotel):
- Chateau Elan is North Atlanta's premier meeting destination that offers championship golf, a full-production winery, European health spa, and world-class amenities. From the moment you drive through the gates of Château Élan until the moment you leave you will experience warm southern hospitality combined with the beauty of the French countryside. Within the sweeping panorama of the north Georgia foothills, just 40 minutes away from Atlanta, Chateau Elan began with the planting of vineyards in 1981. From these lush vines of Chardonnay, Merlot, Cabernet & Riesling grapes has grown a 3,500 acre conference and leisure destination where French provincial and Southern hospitality combine to produce exceptional wines and warm memories. ... more less
- Reservation Options:
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