My husband and I went for a private tour of the winery and that was a LOVELY experience. The master winemaker (not sure if that's a title and I, shamefully, don't recall the woman's name but she) was terrific! Very knowledgeable and engaging and really made us feel like we were the first ones she'd given this tour to - in every good way.
After the tour, we went to our room which was big w/ a view of the golf course. The king bed was comfortable... until I'd slept overnight on it and fully realized how soft it was -- TOO SOFT. Had to go to the chiropractor after that stay.
Went to lunch in the Irish pub on site and ordered standard fare (fish and chips... I don't even remember what my husband ordered), a Black & Tan and a glass of chardonnay. My food was good bar food, but both our meals were seriously too large in proportions. We're healthy eaters, too, and we still wound up throwing away half our meals as there was simply too much food per serving. What really set this meal apart, though, were the FLIES in the restaurant. FLIES everywhere, kept buzzing on our table, our plates, our persons, and when we asked our server to do something about it she literally said, "Yeah, I know. I don't know what to do about it. Let me ask my manager." Ok. She went and asked her manager and then he did nothing. Did not even come to our table and apologize for the situation. Neither did she. When we were ready for our bill, we had to ask for it twice (and this was not a busy afternoon in that pub). When we finally received it we saw that we'd been given the most expensive chardonnay on the wine list, not the house. Lesson to us: specify "house" when staying at such places.
Went to tour the winery gift shop and do a few samples of the wines they had on offer. Maybe it's a new trend or I'm just not in the know, but to be charged a dollar per sample was a surprise to me (not in hindsight - the charge is clearly stated up front) as this was the first time I'd been so charged when visiting a winery.
We then went back to our room for a nap and were surprised by how LOUD the room was. Every time people walked down the hallway talking we heard every word of their conversation. At these prices, you'd think the hotel could afford some insulation.
It was late when we went for supper, so we didn't want a big meal and chose to eat in the L'Auberge lounge rather than one of their main dining rooms. Though the lounge was well-lit and not very busy, we had to wait several minutes before staff finally noticed us and that was only because we waived him down as he was hurrying away with dirty dishes. He came back, got our drink orders and brought us a menu. Bar food, again, but actually a little better than the Irish pub in that it wasn't saturated with deep-fry oils. I dunno if the waiter wasn't very good or if he was just new at the job. I like to think the latter.
Sadly, the same manager from the Irish pub seemed to be managing this place and he sauntered through the lounge with the same apparent disinterest he appeared to have when we saw him earlier at lunch time.
I will say the one VERY GOOD thing about our stay was the front desk staff. They were quick to respond to everything with pleasantness.
But we won't stay at this place again. Nor will we recommend it to others. I submitted a guest evaluation a week ago and have still heard nothing from the management there so here I am, responding in public.
- Official Description (provided by the hotel):
- Chateau Elan is North Atlanta's premier meeting destination that offers championship golf, a full-production winery, European health spa, and world-class amenities. From the moment you drive through the gates of Château Élan until the moment you leave you will experience warm southern hospitality combined with the beauty of the French countryside. Within the sweeping panorama of the north Georgia foothills, just 40 minutes away from Atlanta, Chateau Elan began with the planting of vineyards in 1981. From these lush vines of Chardonnay, Merlot, Cabernet & Riesling grapes has grown a 3,500 acre conference and leisure destination where French provincial and Southern hospitality combine to produce exceptional wines and warm memories. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Hotwire, EasyToBook, Odigeo and Jetsetter so you can book your Chateau Elan Winery And Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Chateau Elan Winery And Hotel Braselton
- Chateau Elan Winery Resort
- Chateau Elan Winery Hotel
- Chateau Elan Resort