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“Not up to par...” 3 of 5 stars
Review of Candlewood Suites Athens-GA

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Candlewood Suites Athens-GA
2.0 of 5 Hotel   |   156 Classic Road, Bogart, GA 30622   |  
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Ranked #3 of 3 Hotels in Bogart
Atlanta, Georgia
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
“Not up to par...”
3 of 5 stars Reviewed November 5, 2013

The staff was very friendly, and helpful.. but the fact that the room doesn't have an "oven" made baking quite a challenge. The dvd player was not hooked up (which should have been inspected after the last guest checked out) the towels are very rough, you might as well dry off with sandpaper, the faucet in the tub practically came off each time we used the tub or shower, the air/heating unit was confusing.. it said use the wall thermostat to control the temp, but the wall unit didn't work at all so we had to use the actual unit to control the temp.

Overall the beds were clean and comfy, didn't get much sleep... at least I didn't.

Room Tip: Do your research before booking!
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharla M, General Manager at Candlewood Suites Athens-GA, responded to this review, November 7, 2013
Thank you for your recent review. I do wish we had ovens in the rooms. I know our guest love to bake and that would be a great feature to have. I do apologize that the there was some items not working in your room. We are always striving to make sure all items are working in the rooms. I am sorry this was not the case for you. I am glad to hear that the staff was friendly and helpful. I will be sure to pass that along to them and will check into the items you talked about. Again, thank you for staying with us and hope to see you in the near future.
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48 reviews from our community

Traveler rating
    14
    11
    7
    6
    10
See reviews for
13
6
5
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Springfield, Missouri
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 13, 2013

The rooms were dirty, there were no towels in my room upon check-in. There were 2 roaches crawling in the stairwell. The toaster in the cabinets was disgusting. Ugh. I would never stay here again or recommend it. The staff was friendly but obviously no standards.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blake B, General Manager at Candlewood Suites Athens-GA, responded to this review, October 15, 2013
Thank you for choosing our hotel to stay with. I am deeply sorry you received services that was less than satisfactory. We are hospitality professionals and pride ourselves on delivering world class service. I do apologize that this was not the case with your stay. Please know that
your concerns are our concerns! I do hope that next time you are in our area that you will give us another try so that we can demonstrate our commitment to your comfort.
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Atlanta, Georgia
1 review
5 of 5 stars Reviewed October 8, 2013

Hotel is somewhat isolated but the rooms are big and clean. There is a sonic within walking distance. There is no breakfast but there is a pantry that has cheap food and drinks. Each room is a kitchen, which is great also.

Stayed August 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blake B, General Manager at Candlewood Suites Athens-GA, responded to this review, October 15, 2013
Thank you for your review of the Candlewood Suites of Athens. We try to make your stay with us as much like home as possible. With us being an extended stay hotel, we have the Cupboard, so that you can always enjoy the kitchens in your rooms. Our staff also wants to make sure that every guest feels welcomed and appreciated. Thanks again for your review.
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Danielsville, Georgia
Top Contributor
66 reviews 66 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 16, 2013

Loved our stay. The staff is great and the room was well kept. The kitchenette is big enough to handle cooking for our family of 4 which really cut down on the need to eat out. There is also an outdoor patio for grilling. The only challenge can be in finding it as it is not located on a major roadway or street. It is tucked behind some other businesses which include a number of shopping and local restaurants so you are not isolated. Sure appeared as if there were many repeat customers, which is always a good sign.

Room Tip: No bad choices.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blake B, Director of Sales at Candlewood Suites Athens-GA, responded to this review, July 17, 2013
Dear Doug,

It's great to hear that you had an enjoyable experience at the Candlewood Suites Athens. It is always nice to be able to do your own cooking to save a little money hear and there isn't it. As far as the repeat guests comment goes I have to agree it is always best to know that there are regulars. As far as restaurants go my family always told me to look and see where the telephone company vans were to find out which restaurants to go to when travelling. Glad to hear this holds true for us as well now. By the way we are trying to work on the hard to find part, but appreciate the heads up.
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Athens, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 30, 2013

Due to a broken pipe and water damage in our home, we have been staying with the wonderful folks at Candlewood Suites for one month and one day. The staff have been so helpful and always friendly, making a difficult situation more bearable. We had an issue with someone leaving their alarm clock on and when I called the front desk, it was taken care of immediately. The hotel is quiet and conveniently located. The lobby area is always clean as was our room. We would definitely choose Candlewood when traveling, especially if they are all like the one in Athens!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blake B, Director of Sales at Candlewood Suites Athens-GA, responded to this review, July 17, 2013
Dear Sandy,

Thanks for your amazing review for the Candlewood Suites Athens. We are always disheartened to hear about the bad things that happen in others lives, but take great joy in being able to be there in your time of need. We are also glad to hear about the responsiveness of our staff to your alarm issues. We also appreciate the fact that our impression has made you think of other Candlewoods when travelling.
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Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 28, 2013 via mobile

This will be my official place to rest when I come to Athens. It's very clean and quiet. It's hidden on a main road which makes it easy to drive anywhere. I enjoyed it. I wish they had welcome bags or complimentary breakfast like there sister hotels(Holiday Inn Express), otherwise I'm very please w Candlewood.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blake B, Director of Sales at Candlewood Suites Athens-GA, responded to this review, May 30, 2013
Thank you for your great review of the Candlewood Suites Athens. We are so glad that you found it quiet and clean. Unfortunately we do not offer free breakfast, but we do have a kitchenette in all the rooms so that you can feel free to cook your own next time you stay with us.
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atlanta
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 20, 2013 via mobile

We stayed here and used the complimentary shuttle to the Sanford Stadium for a concert. The driver was on time and super courteous. Check in and check out was a breeze. I would stay here again if I needed to be in the area.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blake B, Director of Sales at Candlewood Suites Athens-GA, responded to this review, April 23, 2013
Dear Guest,

We are glad to see that you had a great stay with us at the Candlewood Suites of Athens. We try to go the extra mile when it comes to serving our guests. We do not always offer a complimentary shuttle, but are more than happy to when it comes to special events for our guests, so we are ecstatic you had a good time and thought that the shuttle was great.
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Additional Information about Candlewood Suites Athens-GA

Address: 156 Classic Road, Bogart, GA 30622
Phone Number:
Location: United States > Georgia > Bogart
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Bogart
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Athens-GA 2*
Number of rooms: 97
Official Description (provided by the hotel):
The Candlewood Suites Athens, the city's newest premier extended stay hotel, is conveniently located on the west side of the city along US-78, within minutes of UGA, the University of Georgia, Sanford Stadium, the Classic Center, the University of Georgia Performing Arts Center and Georgia Square Mall. Located only a short distance from the hotel are St. Mary's Hospital, Athens Regional Hospital, Golden Pantry, Merial, CertainTeed and Eaton Corporation. At Candlewood Suites Athens, we put the amenities where they really count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the overstuffed recliner, and watch their favorite program, movie, or sporting event on a 32 flat panel TV. Guest can even check out movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk, with 2 separate phone lines, and free high-speed Internet. Candlewood Suites Athens provides our guests the use of an upscale free fitness center, and a comfortable place to do laundry in our free guest laundry room. Candlewood Suites Athens is within a short distance of many local restaurants, recreational facilities, golf courses, and entertainment venues. For those guests that prefer to Dine In , a fully stocked Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks and ice cream. ... more   less 
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Also Known As:
Candlewood Suites Athens-Ga Hotel Bogart

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