The hotel is nice. But, if you call them directly and GUARANTEE your room with a credit card, AND are handicapped AND tell them that and ASK for a ground floor room due to that and are told that is what you have, DO NOT expect to get there and have the same. Then if you fill out a comment card, don't expect the staff to make sure it gets to the owner...they cajole and ridicule for leaving it AFTER you are SHOCKED from a 7 hour drive to get there to find out you are not on the ground floor but the 3rd floor and they all take your comment to the property owner quite personal while passing it among themselves. As for their 100% guarantee...well, the owner doesn't even respond. The room next to mine was so loud I couldn't sleep middle of the day or late at night...then, I was outside walking around the property at 2 am b/c of the neighbor's noise, and the staff asked me to turn down MY tv b/c it was bothering the neighbors...no problem, I turned it off and had NO sleep after driving 7 hours to work 5 and had another 9 to drive the next day. The staff called me next a.m. and said my card was declined...I took them my bank debit card. They charged it. Contacted my CC company 1st thing on Monday-they didn't decline, they were never even attempted for the stay.
Left message for owner, sent email to the Comfort Inn 'we care' website...NOTHING.
Nope, I'll not go there again. They are only ready for one group of travelers...I needed GROUND FLOOR due to handicap and what I was guaranteed is not what I had.
Lovely place, but not too good on sound proofing...nor on follow up...nor on customer service.
- Official Description (provided by the hotel):
- Surrounded by nature and spoiled by all the comforts of home, you'll find The Blue Ridge Lodge by Comfort Inn & Suites as the premier lodging accommodations in the Blue Ridge Mountains of North Georgia. Offering 68 guest rooms, including accommodations featuring the following room types: standard single king rooms, double queen rooms, king suites, king jacuzzi suite, double king rooms, and two room suites. Spacious and oversized rooms provides guests with luxurious bedding, mountain style furniture and decor, carpeting, wall and window coverings, and bathrooms featuring granite countertops and all like new lodging features.The minute you step into the lobby of our lodge style hotel, you'll be enveloped in the soft glow of our massive stone fireplace, rock columns, and oversized lobby offering plush stuffed couches and chairs for your comfort. Gaze out through any perfectly placed windows for panoramic views of North Georgia's Blue Ridge Mountains. We want you to escape to our peaceful atmosphere while you enjoy your stay with us. Relax on our back patio in a rocking chair and enjoy the breathtaking sunsets and sunrises over the mountains. Ideal for families, couples, executive strategic planning retreats, or individuals seeking additional privacy, our lodge is a great place to escape it all. Call us to help you plan to pamper yourself at one of our mountain day spas or relax playing golf at one of our beautiful area golf courses. All guests rooms include the following amenities:-Unlimited local phone calls- In-room coffee-Complimentary Wireless Internet access-Guest Directory with local information, attractions, activities and guides-Hair dryers-Complimentary guest supplies-Extended cable channels-Ironing boards & Irons-Guest Laundry on-site- All guests also enjoy the following hotel amenities:-Complimentary "Your Morning Breakfast" featuring a full hot breakfast menu including hot items served each morning from 6:00am until 10:00am- Fitness Room. Business Center with internet access and complimentary printing availability-Welcoming guest lobby with massive rock fireplace, rock columns, hand scraped wood floors, comfortable lodge style mountain furniture and decor-Oversized guest lounge with 60" flat screen television so you'll feel like we are your "home away from home"-Vending, Snack & Ice Machines on each floor-Outdoor Living Area - Large patio with rocking chairs and picnic tables providing a relaxing spot to enjoy a breath of fresh mountain air while watching the breathtaking sunsets or peaceful morning sunrises-Banquet, Meeting & Event Facilities. ... more less
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- Also Known As:
- Comfort Inn And Suites Blue Ridge
- Comfort Inn & Suites Blue Ridge Hotel Blue Ridge
- Comfort Inn Blue Ridge
- Blue Ridge Comfort Inn