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“Beware the Hotel Front Desk and Reservation Staff” 2 of 5 stars
Review of Comfort Inn & Suites Blue Ridge

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Comfort Inn & Suites Blue Ridge
2.5 of 5 Hotel   |   83 Blue Ridge Overlook, Blue Ridge, GA 30513   |  
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Ranked #2 of 5 hotels in Blue Ridge
Atlanta, GA
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Beware the Hotel Front Desk and Reservation Staff”
2 of 5 stars Reviewed July 16, 2008

The hotel is nice. But, if you call them directly and GUARANTEE your room with a credit card, AND are handicapped AND tell them that and ASK for a ground floor room due to that and are told that is what you have, DO NOT expect to get there and have the same. Then if you fill out a comment card, don't expect the staff to make sure it gets to the owner...they cajole and ridicule for leaving it AFTER you are SHOCKED from a 7 hour drive to get there to find out you are not on the ground floor but the 3rd floor and they all take your comment to the property owner quite personal while passing it among themselves. As for their 100% guarantee...well, the owner doesn't even respond. The room next to mine was so loud I couldn't sleep middle of the day or late at night...then, I was outside walking around the property at 2 am b/c of the neighbor's noise, and the staff asked me to turn down MY tv b/c it was bothering the neighbors...no problem, I turned it off and had NO sleep after driving 7 hours to work 5 and had another 9 to drive the next day. The staff called me next a.m. and said my card was declined...I took them my bank debit card. They charged it. Contacted my CC company 1st thing on Monday-they didn't decline, they were never even attempted for the stay.
Left message for owner, sent email to the Comfort Inn 'we care' website...NOTHING.
Nope, I'll not go there again. They are only ready for one group of travelers...I needed GROUND FLOOR due to handicap and what I was guaranteed is not what I had.
Lovely place, but not too good on sound proofing...nor on follow up...nor on customer service.

  • Liked — NOTHING
  • Disliked — STAFF IN PARTICULAR AND LACK OF ACCOUNTABILITY
  • Stayed July 2008, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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201 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
Kennesaw, GA
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2008

We found we had a free weekend on July 4th and just headed to the mountains. I had checked all the surrounding B&Bs which were full and didn't want a cabin. This hotel was perfect - convenient to all we wanted to see and do, clean, big room with calming colors, and terrific views. We stayed on the 3rd floor and could watch the mist flow through the mountains in the morning. On the west side, the sunset was stunning. The breakfast was nothing spectacular, pretty much the norm. Only drawback to the hotel was noisy neighbors - the walls are pretty thin. However, we will definitely stay here again if in the area! P.S. Be sure to go to the drive-in theatre in town - brought back some great memories and got to watch another gorgeous sunset!

  • Liked — Cleanliness, view
  • Disliked — Thin walls, could hear TV next door
  • Stayed July 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, TN
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 8, 2008

We stayed at this location over the 4th of July weekend. I agree with others about the breakfast - nothing to brag about but the cinnamon rolls were very good if heated. The view was excellent - we sat outside the evening of the 4th, along with other hotel guests, to watch the fireworks from the Marina. Great location, no traffic to fight afterwards!! The hotel was clean in all areas. Staff was overly friendly and helpful. Too bad they didn't put a patio area in the front with rockers - the view is much better there as opposed to the back side. The SPA on the 3rd floor is heaven. I highly recommend getting a massage. The staff was prompt and made you feel so comfortable.

Stayed July 2008
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Roswell, Georgia
Top Contributor
325 reviews 325 reviews
45 hotel reviews
Reviews in 118 cities Reviews in 118 cities
172 helpful votes 172 helpful votes
4 of 5 stars Reviewed June 7, 2008

Believe the other reviews posted here. For a short stay in Blue Ridge, if you're not looking for the isolation renting a cabin offers, this is the place to stay. Even if you don't stay here, be sure to step out front and enjoy the incredible views for a few minutes.
This property is less than a year old. It's fresh and clean. While some of the features, such as the baths and showers, say typical Comfort Inn, the room furnishings, especially the flat screen TV, were a cut above what you'd expect from this chain. The mattress was nice and firm, too firm, but much better than being too soft.
The continental breakfast was nothing special. They did have waffle machines, but no meats of any kind.
This hotel has no pool, but there is a game room. It also has the usual business center, workout room, etc.

  • Liked — Everything fresh and clean
  • Disliked — Continental breakfast was disappointing
  • Stayed June 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 24, 2008

Needing a relaxing weekend in the mountains, my family and I stayed at the Comfort Suites in Blue Ridge, GA. It was an affordable alternative to the overpriced rental cabins in the area and we were not disappointed. The hotel had a rustic feeling, it was clean, pretty well laid out with a decent view. The fireplace and comfortable furniture in the lobby was also a plus. Staff was friendly and helpful. My only complaints was the recreation: no pool and the air hockey table in the game room barely gave off any air (they need to replace it).

Stayed December 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
purcellville, Va
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 1, 2008

We absolutely loved this hotel. The staff, hotel decor, room sizes, breakfast buffet, service and views were incredible. We will definately be back!

We would hightly recommend this hotel!

The Harris Family

  • Liked — hotel decor and location
  • Stayed December 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ormond Beach FL
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 16, 2007

After reading 3 very positive reviews of Comfort Inn, I was confident my stay would be enjoyable. I was not dissapointed. The breakfeast bar was larger than most and was well attented. The biscuits & gravy were another added plus along with the fresh waffles which the staff assisted us with. There was a mixup in our room assignment in that the room was not ready, but this matter was instantly and cheerfully taken care of. All the rooms have great views of the surrounding mountains. If we get a chance to return to Blue Ridge, and I hope we do, we will stay at Comfort Inn. Since this hotel is brand new it is in excellant condition and with the staff I observed, I expect it will stay that way.

  • Liked — Quality of the romm & the view
  • Stayed October 2007, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Comfort Inn & Suites Blue Ridge

Address: 83 Blue Ridge Overlook, Blue Ridge, GA 30513
Phone Number:
Location: United States > Georgia > Blue Ridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 hotels in Blue Ridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Blue Ridge 2.5*
Official Description (provided by the hotel):
Surrounded by nature and spoiled by all the comforts of home, you'll find The Blue Ridge Lodge by Comfort Inn & Suites as the premier lodging accommodations in the Blue Ridge Mountains of North Georgia. Offering 68 guest rooms, including accommodations featuring the following room types: standard single king rooms, double queen rooms, king suites, king jacuzzi suite, double king rooms, and two room suites. Spacious and oversized rooms provides guests with luxurious bedding, mountain style furniture and decor, carpeting, wall and window coverings, and bathrooms featuring granite countertops and all like new lodging features.The minute you step into the lobby of our lodge style hotel, you'll be enveloped in the soft glow of our massive stone fireplace, rock columns, and oversized lobby offering plush stuffed couches and chairs for your comfort. Gaze out through any perfectly placed windows for panoramic views of North Georgia's Blue Ridge Mountains. We want you to escape to our peaceful atmosphere while you enjoy your stay with us. Relax on our back patio in a rocking chair and enjoy the breathtaking sunsets and sunrises over the mountains. Ideal for families, couples, executive strategic planning retreats, or individuals seeking additional privacy, our lodge is a great place to escape it all. Call us to help you plan to pamper yourself at one of our mountain day spas or relax playing golf at one of our beautiful area golf courses. All guests rooms include the following amenities:-Unlimited local phone calls- In-room coffee-Complimentary Wireless Internet access-Guest Directory with local information, attractions, activities and guides-Hair dryers-Complimentary guest supplies-Extended cable channels-Ironing boards & Irons-Guest Laundry on-site- All guests also enjoy the following hotel amenities:-Complimentary "Your Morning Breakfast" featuring a full hot breakfast menu including hot items served each morning from 6:00am until 10:00am- Fitness Room. Business Center with internet access and complimentary printing availability-Welcoming guest lobby with massive rock fireplace, rock columns, hand scraped wood floors, comfortable lodge style mountain furniture and decor-Oversized guest lounge with 60" flat screen television so you'll feel like we are your "home away from home"-Vending, Snack & Ice Machines on each floor-Outdoor Living Area - Large patio with rocking chairs and picnic tables providing a relaxing spot to enjoy a breath of fresh mountain air while watching the breathtaking sunsets or peaceful morning sunrises-Banquet, Meeting & Event Facilities. ... more   less 
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Also Known As:
Comfort Inn And Suites Blue Ridge
Comfort Inn & Suites Blue Ridge Hotel Blue Ridge
Comfort Inn Blue Ridge
Blue Ridge Comfort Inn

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