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“Great Location, Rooms and Breakfast, just needs Fine Tuning” 4 of 5 stars
Review of Comfort Inn & Suites Blue Ridge

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Comfort Inn & Suites Blue Ridge
2.5 of 5 Hotel   |   83 Blue Ridge Overlook, Blue Ridge, GA 30513   |  
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Ranked #2 of 5 Hotels in Blue Ridge
Macon, Georgia
Top Contributor
55 reviews 55 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
33 helpful votes 33 helpful votes
“Great Location, Rooms and Breakfast, just needs Fine Tuning”
4 of 5 stars Reviewed July 30, 2013

If you want to stay in Blue Ridge, other than in a cabin, this is a logical choice. The location is something a premium hotel chain would crave. Rooms at the front overlook the valley housing the Historic District and the Scenic Railroad Depot with mountain vistas beyond. It is a 2 minute drive to nice shopping and good eating. The back rooms have largely unspoiled mountain vistas affording awesome sunsets.

The lobby and check in area is neat and evening check in staff are efficient. The rooms are large with decent sized bathrooms, flat screen TV'S and comfortable beds. The more expensive units have refrigerators and microwaves.

I cannot flatter the ladies that prepare the included breakfast enough. They keep the area spotless. The food is par for this type of hotel but they never let anything run out. Terrific for a busy hostelry.

So what needs fine tuning? For a start, I called three times for reservations only to get voice mail and a call back promise. I suppose I could have called the corporate line but even so, this is not good enough.

Now we stayed two nights, the second night representing a change in plans. On the first night, we had a room with a king sized bed. The towels provided only permitted one shower each so if one had a busy sweaty tourist day, too bad. Would they have sent up more towels? But the fine tuning needed was in bathroom maintenance. I had to reattach the toilet flapper chain to the lever multiple times in order to flush. During the night, the toilet ran with strange noises keeping us awake until we closed the bathroom door

On our second stay, we had a room with two queen beds. Having settled in, we found two inches of drainage gook in the bathroom sink. It seems the adjacent room had a plumbing problem and in clearing their drain, this horrible mess found it's way into our sink. My wife was revolted but luckily , we were able to move to another room, again with two queen beds. This time there were four bath towels.

So this is a good choice but it could be much better with just a tad more attention to detail. They have a so called satisfaction guarantee but apparently, our experiences did not warrant even a minor adjustment.

Regrettably, the hotel does not have a pool.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInn_BlueRidge, General Manager at Comfort Inn & Suites Blue Ridge, responded to this review, August 1, 2013
Dear guest:

We don't want our guests to have issue with the plumbing and I am sorry these unforeseen incidents happened to you while staying with us for 2 nights. As part of our Green Hotel approach, Single King rooms have 2 sets of towels and Double Queens have 4 sets of towels but, we are happy to deliver additional towels upon request.

Thank you for staying with us and providing feedback.

Gabrielle
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241 reviews from our community

Traveler rating
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    10
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70
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26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • German first
  • Any
English first
Brandon, Mississippi
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 23, 2013

We paid $106 for a night driving through. No microwave, no refrigerator, disgusting breakfast. Not very clean, hair in the bathtub. Not again when you can get a better deal in Blairsville or at a clean cabin.

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInn_BlueRidge, General Manager at Comfort Inn & Suites Blue Ridge, responded to this review, July 25, 2013
Dear Guest:

I am sorry that your opinion of our breakfast is negative and that we did not meet your expectations.
Blairsville is 22 miles away from Blue Ridge and it does not offer the same outdoor amenities.

We hope to have the opportunity to host your next visit to the area.

Gabrielle
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Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 23, 2013 via mobile

Stayed for three nights, July 2013. Upon check in and inquiring about a non-pet room due to allergies, the clerk was short with me, but the supervisor was very nice.
The room was utilitarian, no decor to speak of. The room was quiet, and the bed comfortable.
The housekeeping was nominal; for example, I didn't request a change of sheets one day so the bed went unmade. The coffee pot was untouched. Lint dropped on the carpet remained for the duration.
The towels were very thin. Thin plastic glasses for water. Flimsy liners for ice bucket. It felt like a Motel 6.
The sink backed up and ran slow. I reported it in the morning, and the clerk said it would be fixed that day. It continued to run slow.
Breakfast was offered; I had boiled eggs and bagels but took them to my room as the tables were never wiped. In fact, tablecloths from a party Sat night were still on the tables the next morning.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInn_BlueRidge, General Manager at Comfort Inn & Suites Blue Ridge, responded to this review, July 25, 2013
Dear guest:

It is unfortunate you did not have a good stay with us. I will address the issue about your room with the head housekeeper.
I am sorry you did not like the standard room items selected by Choice Hotels for all Comfort Inns and I did have the maintenance staff look into your sink problem.

The tables and the tablecloths (that were washed and put back on the tables) were still there in the morning because we did not want to make a lot of noise between 10:00pm, when the party ended, and 6:00am when our breakfast starts and our guests are asleep.

Those tables have to be rolled back into the storage room by snapping the legs back into place and it can be a very noisy process. We left them in the breakfast area intentionally to avoid disturbing the guests on the ground floor and the rooms above the breakfast area.

Regards,
Gabrielle
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Stephens
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2013 via mobile

I have stayed at this hotel twice. It is clean, decorated nicely, and the staff is very friendly. There is a nice area in the back where you can watch the sunset or sit and read if the weather is nice.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInn_BlueRidge, General Manager at Comfort Inn & Suites Blue Ridge, responded to this review, July 22, 2013
We are very glad you enjoyed our view of the beautiful Blue Ridge Mountains.
Thank you for staying with us and maybe next time you will catch the mountains with the fall colors or with snow when they even more beautiful :)

Regards,
Gabrielle
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Tampa
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 17, 2013

Coming from the downtown area with a GPS that came and went, we couldn't locate this hotel. I was told that signs are north and south but we never saw them. Meanwhile, upon checking in we had a beautiful room. No problems other than the phone in our room was not working. Our window had an outstanding view of the Blue Ridge. No newspapers are available in the hotel, but that's not a big deal. Very good breakfast with lots of variety.

Room Tip: Ask for a room with the view of blue ridge
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInn_BlueRidge, General Manager at Comfort Inn & Suites Blue Ridge, responded to this review, July 18, 2013
I am sorry your GPS had difficulty finding the hotel, especially since are just a few minutes from downtown.
Given our geographic location the national and regional newspapers cannot deliver, but we have a weekly newspaper available upon request, please let us know next time and we will be happy to give you a copy.
I am glad you enjoyed your visit and we will see you again soon. Thank you for staying with us.
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huntsvillel
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed July 14, 2013

we were not pleased with our stay in July altho I must admit our three previous stays were good. you get the impression that things are going down hill. our toilet was not working, the commode seat was broken, the shower curtain smelled from the mold, and we killed two bugs, and they were not the ladybugs of the past. breakfast was mediocre, i.e. dried out overcooked eggs, etc. but the attendant was very friendly and was working extra hard to keep it clean. havind kids next door who were running up and down the hall was the final straw! maybe next time?

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInn_BlueRidge, General Manager at Comfort Inn & Suites Blue Ridge, responded to this review, July 15, 2013
I am sorry you did not enjoy your stay. Please make sure to let us know what problems you encounter during your stay, before you leave, so we can address them immediately and provide you with the customer service you have come to expect from us.

We have had an exceptionally rainy spring and summer and unfortunately our location in the National Forest and the fact we are surrounded by the beautiful Blue Ridge Mountains does sometimes include small pests. Our exterminator service is working diligently to avoid such nature-like intrusions.

We hope to see you soon.
Gabrielle
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huntsville, alabama
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 13, 2013

My wife and took a quick get-a-way to the Blue Ridge mountains of North Georgia. We had no reservations but had seen the reviews for this motel. The staff was very friendly. The rooms were spotless and the bed....(best nights sleep I have had in a while. My wife had to wake me both mornings to get up and get going. The only slight negative was the breakfast. It was good, but not the best I have had. Overall a great place to stay.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInn_BlueRidge, General Manager at Comfort Inn & Suites Blue Ridge, responded to this review, July 15, 2013
Thank you! We are so glad you enjoyed your stay and slept so well. The Mountains and the fresh air have that wonderful power :)

We would love to see you again soon.

Gabrielle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Blue Ridge

Address: 83 Blue Ridge Overlook, Blue Ridge, GA 30513
Phone Number:
Location: United States > Georgia > Blue Ridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Blue Ridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Blue Ridge 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Surrounded by nature and spoiled by all the comforts of home, you'll find The Blue Ridge Lodge by Comfort Inn & Suites as the premier lodging accommodations in the Blue Ridge Mountains of North Georgia. Offering 68 guest rooms, including accommodations featuring the following room types: standard single king rooms, double queen rooms, king suites, king jacuzzi suite, double king rooms, and two room suites. Spacious and oversized rooms provides guests with luxurious bedding, mountain style furniture and decor, carpeting, wall and window coverings, and bathrooms featuring granite countertops and all like new lodging features.The minute you step into the lobby of our lodge style hotel, you'll be enveloped in the soft glow of our massive stone fireplace, rock columns, and oversized lobby offering plush stuffed couches and chairs for your comfort. Gaze out through any perfectly placed windows for panoramic views of North Georgia's Blue Ridge Mountains. We want you to escape to our peaceful atmosphere while you enjoy your stay with us. Relax on our back patio in a rocking chair and enjoy the breathtaking sunsets and sunrises over the mountains. Ideal for families, couples, executive strategic planning retreats, or individuals seeking additional privacy, our lodge is a great place to escape it all. Call us to help you plan to pamper yourself at one of our mountain day spas or relax playing golf at one of our beautiful area golf courses. All guests rooms include the following amenities:-Unlimited local phone calls- In-room coffee-Complimentary Wireless Internet access-Guest Directory with local information, attractions, activities and guides-Hair dryers-Complimentary guest supplies-Extended cable channels-Ironing boards & Irons-Guest Laundry on-site- All guests also enjoy the following hotel amenities:-Complimentary "Your Morning Breakfast" featuring a full hot breakfast menu including hot items served each morning from 6:00am until 10:00am- Fitness Room. Business Center with internet access and complimentary printing availability-Welcoming guest lobby with massive rock fireplace, rock columns, hand scraped wood floors, comfortable lodge style mountain furniture and decor-Oversized guest lounge with 60" flat screen television so you'll feel like we are your "home away from home"-Vending, Snack & Ice Machines on each floor-Outdoor Living Area - Large patio with rocking chairs and picnic tables providing a relaxing spot to enjoy a breath of fresh mountain air while watching the breathtaking sunsets or peaceful morning sunrises-Banquet, Meeting & Event Facilities. ... more   less 
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Also Known As:
Comfort Inn & Suites Blue Ridge Hotel Blue Ridge
Comfort Inn And Suites Blue Ridge
Comfort Inn Blue Ridge
Blue Ridge Comfort Inn

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