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Holiday Inn Winter Haven: Traveler Reviews

200 Cypress Gardens Boulevard, Winter Haven, FL 33880
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Holiday Inn Winter Haven
Ranked #2 of 16 hotels in Winter Haven
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73 reviews from our community

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Traveler rating
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    32
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Adelaide, Australia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Aussie Legoland Adventure”
3 of 5 stars Reviewed October 20, 2012

We stayed one night in this hotel, traveling from Miami, through Winter Haven, on our way to Legoland. We arrived around 8pm, check-in was easy. The kids received a small Lego pack each and we're really thrilled. It was a nice touch, that added to the excitement of visiting Legoland (especially for my 8yo son who is crazy about Lego, and more excited about Legoland, than Disneyworld!). Room was your standard Holiday Inn, met expectations in that regard. Good quality and everything you need. The main disappointment was the breakfast. We were given a kids eat free voucher on check-in, so were encouraged to eat in the hotel restaurant. The food quality was pretty poor. Knives, forks and cups were plastic! On the positive side it is about a 5 minute drive to Legoland, and there is a shuttle that seemed to go quite regularly. I would give this hotel 3.5/5.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask LizM26 about Holiday Inn Winter Haven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
72 reviews 72 reviews
18 hotel reviews
Reviews in 44 cities Reviews in 44 cities
29 helpful votes 29 helpful votes
“Still a great stay for the money; BUT.....”
4 of 5 stars Reviewed September 16, 2012

We stayed here again. From Friday 9/12 - Sun 9/16. The rooms were very clean and the hotel is really nice. We were very disappointed with the breakfast. Last time it was good, this time it was unedible. The food was cold, the sausage tasted like plastic and the fruit was still frozen!!!
We told the waitress we wanted to speak to the restaurant manager. She came out we told her the food was terrible and her response was; " I'm sorry ". To me that is an unacceptable response. I know we are not at a 5 star but we paid for a meal and it would be nice if we could have eaten it. We left our food. We went to Ihop and eat there.
I have written a very good review for the hotel but I would consider staying else where in the area because of the attitude of the restaurant. With family in this area we will be going back and I will try to find another hotel that values our business. 'I'm sorry' is not what you say to a customer to win their business. Very disappointed!!!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
See 4 more reviews by Joe P for Winter Haven
Ask Joe P about Holiday Inn Winter Haven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwillard, General Manager at Holiday Inn Winter Haven, responded to this review
September 18, 2012
Good Afternoon,
First let me say thank you very much for your feedback. Good or bad I want to know so I can correct anything that needs fixed or...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Junction, Colorado, United States
2 reviews
2 helpful votes 2 helpful votes
“Very Disappointed”
3 of 5 stars Reviewed August 28, 2012

I booked this hotel through the "Family & Friends" program that the Holiday Inn participates in. It was my 5th stay at a Holiday Inn using this program. When my grandchildren and I arrived at 8:15 pm, after a two hour drive, we checked in and then asked about towels for the pool. Kids wanted to take a quick swim before bed. We were told by the front desk that she was closing the pool in 10 minutes. Said it was getting dark and would be dangerous. Kids were super disappointed.The two families ahead of us in check-in received Lego gifts. When I asked the desk clerk about the gifts she said "Those are for special bookings". Next day came down for breakfast. I was charged for the kids breakfast. Was told I needed coupons in order to have a free breakfast. The kids placemat/menu states Kids Eat Free when accompanied by an adult who is registered in the hotel and orders an entree. I was never given the option to purchase coupons or perhaps the "special booking" package. The hotel was clean, had a free shuttle to LegoLand. The A/C was so loud we turned it off, very stuffy in the room. Wireless internet did not work in our room.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask Chris H about Holiday Inn Winter Haven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Holiday Inn Winter Haven, responded to this review
September 13, 2012
Dear Chris H,

Thank you for taking the time to post your feedback of our hotel. I am glad that you liked our location. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. Our apologies, it sounds like we fell below your expectations on this day. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance in the future to host you again.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
“Handy to Legoland”
4 of 5 stars Reviewed July 21, 2012

This was a good value hotel near legoland but had the noisiest A/C that has ever been made! It went on and off all night - and if you were a light sleeper you wouldn't get a minutes sleep. Everything else was just fine with the hotel so I will still give it 4 star - and because we were only there one night we weren't going to ask for another room. It was in Level 2 but can't remember the number now ... but when you first spend some time in your room do keep and ear out for the A/c - and if it is noisy make sure you shift rooms - I am sure they would be obliging because they seemed very nice.
The breakfast was very basic but it was really cheap and all you need for a quick breakfast. and the kids ate free.
We didn;t have dinner at the resturant because there was the outback steak house at the front of the hotel and it was excellent.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by Kerry553 for Winter Haven
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne
Senior Contributor
21 reviews 21 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Nicest holiday inn we've ever stayed at!”
5 of 5 stars Reviewed July 19, 2012

We were really happy with our very clean room. I won't even stay at a hotel unless it meets certain standards and this holiday inn gets an A t. No complaints at all.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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Holiday Inn Express Lake Wales N - Winter Haven
Great value on a similar hotel
Lake Wales, Central Florida
4.5 of 5 stars 76 Reviews
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Additional Information about Holiday Inn Winter Haven

Also Known As:
Holiday Inn Winter Haven Hotel
Holiday Inn Winter Haven Hotel Winter Haven
Winter Haven Holiday Inn
Address: 200 Cypress Gardens Boulevard, Winter Haven, FL 33880
Phone Number:
Region: United States > Florida > Central Florida > Winter Haven
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 16 hotels in Winter Haven
Price Range: $$
Official Description (provided by the hotel):
Central Florida Hotel in Winter Haven, FL Welcomes You Whether you visit Winter Haven for business or just to get away, the Holiday Inn Winter Haven is designed to be your personal retreat. We're located between Orlando and Tampa, and we can meet you in the middle. You'll find the finest in upscale services at our hotel in Winter Haven. You'll have room to work, relax and make the most of your day. Our hotel is near the Cypress Gardens Theme Park and popular area attractions. Our great location makes it easy to visit the Winter Haven Theater, Historic Bok Sanctuary, the Fantasy Flight Museum or the downtown antique district of Winter Haven. Lodging here is ideal for corporate guests. Our Winter Haven hotel's location is within 10 miles of State Farm, Polyglass USA and Packaging Corporation of America. Our 24-hour Business Center offers privacy, and there is free wireless Internet access in our guest rooms. Our Winter Haven hotel's upscale amenities let you maintain an exercise regimen in our sophisticated Fitness Center. You can take a dip in the pool or soak in the Florida sun. The Cafe Blu serves breakfast and nightly dinner specials, and we offer in-room dining for your convenience. Our hotel in Winter Haven is a Certified Member of My Florida Green Council, where, together, we can make a difference. At the Holiday Inn, you'll experience service provided by a caring staff. Relax, and enjoy our Winter Haven hotel. ... more   less 
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