We stayed here again. From Friday 9/12 - Sun 9/16. The rooms were very clean and the hotel is really nice. We were very disappointed with the breakfast. Last time it was good, this time it was unedible. The food was cold, the sausage tasted like plastic and the fruit was still frozen!!!
We told the waitress we wanted to speak to the restaurant manager. She came out we told her the food was terrible and her response was; " I'm sorry ". To me that is an unacceptable response. I know we are not at a 5 star but we paid for a meal and it would be nice if we could have eaten it. We left our food. We went to Ihop and eat there.
I have written a very good review for the hotel but I would consider staying else where in the area because of the attitude of the restaurant. With family in this area we will be going back and I will try to find another hotel that values our business. 'I'm sorry' is not what you say to a customer to win their business. Very disappointed!!!

I booked this hotel through the "Family & Friends" program that the Holiday Inn participates in. It was my 5th stay at a Holiday Inn using this program. When my grandchildren and I arrived at 8:15 pm, after a two hour drive, we checked in and then asked about towels for the pool. Kids wanted to take a quick swim before bed. We were told by the front desk that she was closing the pool in 10 minutes. Said it was getting dark and would be dangerous. Kids were super disappointed.The two families ahead of us in check-in received Lego gifts. When I asked the desk clerk about the gifts she said "Those are for special bookings". Next day came down for breakfast. I was charged for the kids breakfast. Was told I needed coupons in order to have a free breakfast. The kids placemat/menu states Kids Eat Free when accompanied by an adult who is registered in the hotel and orders an entree. I was never given the option to purchase coupons or perhaps the "special booking" package. The hotel was clean, had a free shuttle to LegoLand. The A/C was so loud we turned it off, very stuffy in the room. Wireless internet did not work in our room.

This was a good value hotel near legoland but had the noisiest A/C that has ever been made! It went on and off all night - and if you were a light sleeper you wouldn't get a minutes sleep. Everything else was just fine with the hotel so I will still give it 4 star - and because we were only there one night we weren't going to ask for another room. It was in Level 2 but can't remember the number now ... but when you first spend some time in your room do keep and ear out for the A/c - and if it is noisy make sure you shift rooms - I am sure they would be obliging because they seemed very nice.
The breakfast was very basic but it was really cheap and all you need for a quick breakfast. and the kids ate free.
We didn;t have dinner at the resturant because there was the outback steak house at the front of the hotel and it was excellent.

We were really happy with our very clean room. I won't even stay at a hotel unless it meets certain standards and this holiday inn gets an A t. No complaints at all.