We stayed here again. From Friday 9/12 - Sun 9/16. The rooms were very clean and the hotel is really nice. We were very disappointed with the breakfast. Last time it was good, this time it was unedible. The food was cold, the sausage tasted like plastic and the fruit was still frozen!!!
We told the waitress we wanted to speak to the restaurant manager. She came out we told her the food was terrible and her response was; " I'm sorry ". To me that is an unacceptable response. I know we are not at a 5 star but we paid for a meal and it would be nice if we could have eaten it. We left our food. We went to Ihop and eat there.
I have written a very good review for the hotel but I would consider staying else where in the area because of the attitude of the restaurant. With family in this area we will be going back and I will try to find another hotel that values our business. 'I'm sorry' is not what you say to a customer to win their business. Very disappointed!!!
- Official Description (provided by the hotel):
- Central Florida Hotel in Winter Haven, FL Welcomes You Whether you visit Winter Haven for business or just to get away, the Holiday Inn Winter Haven is designed to be your personal retreat. We're located between Orlando and Tampa, and we can meet you in the middle. You'll find the finest in upscale services at our hotel in Winter Haven. You'll have room to work, relax and make the most of your day. Our hotel is near the Cypress Gardens Theme Park and popular area attractions. Our great location makes it easy to visit the Winter Haven Theater, Historic Bok Sanctuary, the Fantasy Flight Museum or the downtown antique district of Winter Haven. Lodging here is ideal for corporate guests. Our Winter Haven hotel's location is within 10 miles of State Farm, Polyglass USA and Packaging Corporation of America. Our 24-hour Business Center offers privacy, and there is free wireless Internet access in our guest rooms. Our Winter Haven hotel's upscale amenities let you maintain an exercise regimen in our sophisticated Fitness Center. You can take a dip in the pool or soak in the Florida sun. The Cafe Blu serves breakfast and nightly dinner specials, and we offer in-room dining for your convenience. Our hotel in Winter Haven is a Certified Member of My Florida Green Council, where, together, we can make a difference. At the Holiday Inn, you'll experience service provided by a caring staff. Relax, and enjoy our Winter Haven hotel. ... more less
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- Also Known As:
- Holiday Inn Winter Haven Hotel Winter Haven
- Winter Haven Holiday Inn