I booked this hotel through the "Family & Friends" program that the Holiday Inn participates in. It was my 5th stay at a Holiday Inn using this program. When my grandchildren and I arrived at 8:15 pm, after a two hour drive, we checked in and then asked about towels for the pool. Kids wanted to take a quick swim before bed. We were told by the front desk that she was closing the pool in 10 minutes. Said it was getting dark and would be dangerous. Kids were super disappointed.The two families ahead of us in check-in received Lego gifts. When I asked the desk clerk about the gifts she said "Those are for special bookings". Next day came down for breakfast. I was charged for the kids breakfast. Was told I needed coupons in order to have a free breakfast. The kids placemat/menu states Kids Eat Free when accompanied by an adult who is registered in the hotel and orders an entree. I was never given the option to purchase coupons or perhaps the "special booking" package. The hotel was clean, had a free shuttle to LegoLand. The A/C was so loud we turned it off, very stuffy in the room. Wireless internet did not work in our room.