It takes a lot for me to give a one star rating. A lot. I give folks in the service industry the benefit of the doubt in most instances but I simply loath apathy when it comes to customer service. A group of 12 of us stayed a three night stay in late June 2013. On day one I notified the staff at the lodge that the toilet in my room didn't flush. Went and played golf, ate dinner, returned to room 8 hours later and not a thing had been done. When I reported it again they said "you moved to room 308." I informed them that I did not move to room 308, I was still in 309. I was told, "do you want to move to 309?" No, I said, I wanted my toilet fixed because I didn't want to move all my stuff and my friend's stuff after 36 holes of golf. Her response was "well, I don't know what I can do since it's night time." Really? Genius response! I told her I wanted the key to 309 and I would use it for the rest room when needed. Her response was "oh, that's a good idea."
Day one on the course was also less than par. The beverage cart girl "Katherine" comes up to our cart peeks into the cooler attached to the cart and proclaims "it's illegal to bring your own beer on the course." We said, "sorry we didn't know, we're staying at the Lodge and we just brought a few beers along." She says "well I am going to tell the range and they will make you pour it out!" For some reason a friend of mine says "how about I give you a twenty dollar bill and you forget about it." "Absolutely" she says. Then says "don't tell on me and I wont tell on you guys." She then says "I hate it when guys try to offer me just a dollar, I'm like really? A dollar?" Later on we learned that she pulled the same trick with the guys in the two groups behind us, but she fleeced them for $40. The next day she tries the same thing, but we remind her that she told us yesterday about bringing beer and forced us to bribe her. My friend tells her that we didn't bring any beer and he just wants to buy a 6-pack. He gives her a $5 tip on the $20 worth beers and she says incredulously "that's it? $5 bucks?" In another instance of bad service I went to the clubhouse for breakfast the second day and sat down. There was one server working the bar. I sat there for 20 minutes at a table (there were people at the table right next to me eating breakfast ) and the server didn't come over once. So I got up and left. As I'm walking out a guy comes in and asks if he can have breakfast and she says "sure, but only at the bar." Wow? Why didn't you tell me to come to the bar to order? Or maybe put up a sign that says I have to order from the bar instead of make eye contact with me 5 times and ignore me?
Later in our stay we ask to speak to the manager after the two days of bad service. His name was Frederick, I believe he was the chef/acting beverage manager (and you better not call him Fred or he'll correct you). What a pompous clown. In true, apathetic Orange County National fashion instead of focusing on the poor customer service provided by his team he instead explains that bringing your own beverages is prohibited. Yes, Freddy we get it and we followed the rules once we were made aware of them. What about soliciting a bribe and extorting money from customers? What about the money lost by the club to Katherine's bank account. Someone wrote on tripadvisor about bad management here in years past and to my chagrin I have to say that nothing has changed. It's not all employees, Amber at the restaurant was delightful. The actual golf course, practice range, practice greens, short course, and putting greens are very good, but if you're looking for resort quality service there are too many rotten oranges in the grove at Orange County National.
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- Also Known As:
- Orange County National Golf Hotel Winter Garden
- Orange County National Golf Center