“A bit boring but large and clean rooms - but DO NOT stay for the so-called breakfast!”
We stayed one night here on our way down to Florida Keys. We booked the smallest (standard) room, and even that was very large, at least on an European scale. The decor was not fancy or imaginative in any way, but it was functioning and clean. I've never seen so small pillows in a bed, but there were plenty of them so it was ok. The free wifi worked well.
The only problem during our stay was the breakfast, which turned out to be a real disaster. I believe they have quite recently renovated the ground floor where they have this mini market (vending machines etc) and changed their former breakfast restaurant (?) into a lounge where there was only a kiosk-like counter where you could order some basic things to eat in the morning. We were disappointed in the beginning as there still were information about a buffet breakfast in the rooms, although they don't offer anything like that anymore.
Well, we then ordered two warm sandwiches from the breakfast "kiosk" and and took a table and waited. Just after us, people started to rush downstairs and order breakfast, so we thought our timing was just great, before them. Then we waited. And waited. There was only one waiter who was totally confused, and the sales persons at the counter weren't any more organized. They just lost all the orders and nothing was happening in the kitchen. People around us categorically looked just pissed as they had to wait even their cup of coffee for ages (more than half an hour), let alone any hot breakfast. They had ABSOLUTELY NO CLUE what they were doing, it was just ridiculous. It felt like there's no chef at all in the kitchen and the staff was just running around without a mind. The small kiosk-system for all the breakfast guests is not enough for sure. After 50 minutes of waiting those two sandwiches, and the staff just running past us looking us like "what are YOU waiting for", we were already behind our daily schedule. We finally got the situation solved as we basically made another order as it had disappeared totally.
Nobody ever asked anything although they saw we are waiting for food, we had to solve the situation ourselves (as did other guests as well). Finally, we got two hand-warm, dry, ridiculous sandwiches with some cold pieces of omelette inside them. They never appologised even after my complaint and explanation that we have been waiting for an HOUR for our "breakfast". All the waited said was "do you still want something???". Nope, we absolutely didn't.
It's a total chaos and lousy quality even if you happen to get a plate in front of you - what ever you do, go somewhere else to have a breakfast, don't ruin your day here!!! I just don't get it how it is even possible to build such an unworkable "breakfast" area. Never seen anything like that.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 22, 2013
We are proud to report that our breakfast service in the Bistro has improved dramatically. We are now in our 5th month of operation and issues like this one are no longer experienced by our guests. Thank you for your comments, they have helped us improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.