The negatives started at check in with assurances that the "complimentary" breakfast and review of the resort was very low key and brief. Despite our misgivings, we accepted. We were awarded a "$100" food certificate and then informed that we had to pay a "$20 deposit" for the complimentary breakfast. We needed to pick up a "breakfast voucher" at a separate location the next morning, but the pick up was actually meeting with a sales person who drove us to the country club breakfast. The buffet was cold and followed by a pitch by the sales person who kept telling us how important all of her clients were to her. A tour of Weston and a model unit were interesting; but then we returned to the home base for the "sale". A 30 minute presentation by our sales rep ensued despite our comments that we already owned three timeshares. When we told her that we weren't interested, she responded with "what have I done wrong?" We assured her "nothing" but then came the "boss" who promptly chided the sales rep in our presence because she didn't have a blank piece of paper handy for him to write his "offer" on. She was visibly (and appropriately) annoyed. Once we had told her we weren't interested, she looked at us like we were something she pulled out of her ear and we concluded that we were no longer on her "friends" list. The "boss" started in with his work story and how he had been let go by Wyndham unfairly (presumably to convince us that we should stand up to corporate America and buy one of his units). He gave us a "special" price that was about two thirds of the original price from the sales rep. He was one of the more obnoxious people we have ever met. Fortunately, he was needed elsewhere and quickly lost interest in us and left after 15 minutes. By this time we were really getting annoyed and still wanted our, now $80 gift certificate, and the sales rep took us to still another building for picking up the certificate. Almost home? Not quite, because we had to talk to ANOTHER "corporate" person who asked us what we thought of the process (and we did tell him) and proceeded to offer us still another price that was about 25% of the original price. After convincing him that we were serious about not wanting to buy, we were shown to ANOTHER person who somewhat reluctantly gave up the $80 certificate. Total time? Four and one half hours! And there were plenty of people still undergoing the process when we left.
We've been to many sales pitches for timeshares, but this was far and away the worst. In retrospect, we should have walked out after the original sales rep decided we were dirtbags for not buying; but we were determined that we were going to at least get what they promised. The whole experience soured our perception of the resort, which was ok although not great. We have spent four other weeks in timeshares on our two month winter vacation and this was without a doubt our least attractive and most disappointing experience.
If you ever go to this resort, DON'T do the timeshare presentation.
Oh yes, and like others on this site, we were turned off by having to pay $50 a week for wi-fi (which we did) and $10 to use the safe (which we didn't). Just a couple more indications of the low class organization.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We sincerely appreciate your detailed review of your stay with us. We’d like to apologize if the sales team detracted from your vacation experience in any way. We have passed along your comments to the sales manager for their review. Guest satisfaction is our number one priority and this is certainly not the way that we’d like to be remembered. Thank you for taking the time to share your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.