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“Great customer service” 4 of 5 stars
Review of Marriott West Palm Beach

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Marriott West Palm Beach
3.5 of 5 Hotel   |   1001 Okeechobee Blvd, West Palm Beach, FL 33401   |  
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Ranked #13 of 34 Hotels in West Palm Beach
1 review
“Great customer service”
4 of 5 stars Reviewed July 8, 2014

Hotel staff makes you feel welcome. Always friendly with greetings. The Bistro also serves good food. Hotel is conveniently located to fine eating establishments and downtown area.

I will stay here again if visiting the area. Marriott is always consistent with service levels and ease to deal with for using points.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty L, Front Office Manager at Marriott West Palm Beach, responded to this review, August 2, 2014
Dear Jim M,

Thank you for your feedback and loyalty to Marriott. I'm delighted to know our staff was friendly and welcoming. (would you expect any less from a Marriott) We look forward to hosting your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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English first
Sarasota, Florida
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 6, 2014 via mobile

We had such a wonderful stay over Memorial weekend that we returned for a 3-night stay over July 4! Once again we had a memorable, relaxing, and fun stay. The hotel is very clean, the food is scrumptious, and the bonus Indian wedding of 700 was a wonder to observe but in no way hampered our visit. We used the hotel shuttle to enjoy a movie at the nearby City Place and some afternoon shopping. We watched the fireworks from our room! We love this hotel and look forward to our next stay!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty L, Front Office Manager at Marriott West Palm Beach, responded to this review, July 7, 2014
Dear Marcia H,

Thank you for once again choosing us as your return destination. We're delighted to have, now, a repeat customer as this is the foundation for all establishments. We cannot wait to host your return to the Palm Beach area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay City, Michigan
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 6, 2014

This place was one of the cleanest place's I've ever stayed at!! Staff was awesome!! Helpful!! Thanks for the great stay. If I'm in town a again I'm staying here. Had a x2 fire pit plenty of seating outside . Felt very safe here . Also don't forget they have shuttle van for downtown area! And wii in the lobby for the kids to play !

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty L, Front Office Manager at Marriott West Palm Beach, responded to this review, July 7, 2014
Dear April G,

Thank you for your kind words. Your feedback is precious to us as we take great pride in providing excellent customer service. We look forward to hosting your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neptune Beach, Florida
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed July 5, 2014

This place is totally gross, DIRTY! service was awful, guests were sketchy, too scared to stay. Walked in the lobby, the guy at the front desk was a complete AH. Looked around at the dated lobby, gross, turned around and walked out. Not what I am used to in a Marriott, maybe Motel 6. NOTHING like the pics. Right off I95. Drive a little more east, stay at the Hyatt, great hotel, new, good price.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty L, Front Office Manager at Marriott West Palm Beach, responded to this review, July 7, 2014
Dear LeighM760,

Thank you for your feedback and we apologize for your experience. We will use this as a training opportunity for our staff members. We would like another opportunity if your plans bring you back to the Palm Beach area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 4, 2014 via mobile

Blown away by the friendliness of the staff here. This was my first visit to West Palm Beach and I could not be more pleased. Room was extremely clean and well-maintained. Saltwater pool was very nice and relaxing. Great entertainment poolside. I will definitely stay at this Marriott again when I go back for another visit.

Stayed June 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty L, Front Office Manager at Marriott West Palm Beach, responded to this review, July 7, 2014
Dear Glenna S,

We are ecstatic to know your first time with us will not be your last! Thank you for your valuable feedback and we look forward to hosting you upon your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton, Somerset
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 1, 2014

My partner and I have just returned from a 2 1/2 week holiday in Florida having travelled up from Miami to West Palm to Coco Beach and ending in Orlando. We stayed in West Palm for three nights at this hotel and by far it was our favourite place we stayed during the whole trip. Not only the hotel but West Palm itself. We couldn’t recommend it enough. We enjoyed every bit of our time here. The Marriott is so welcoming when you walk through the door. We were greeted by a lovely female receptionist who was extremely helpful and also told us that the day we had arrived was the day that Clematis Street in West Palm held their weekly free street party and recommended we go to checkout the live music and buzzing atmosphere. (so we did - although unfortunately a storm came in and the band packed up early so was a wash out on this occasion, however, we enjoyed the bit we did get to see and would recommend going if you arrive on a Thursday).

After we had checked in at the reception, we headed for the elevators where again, we were greeted by two members of staff who pointed us in the right direction of the elevators and were very pleasant and helpful. Already we felt comfortable here. The elevators require your room key also which made us feel reassured about safety here.

When we reached our floor there was some cleaning staff, who again acknowledged us in a friendly and pleasant manner. On opening the door to our room a really lovely smell (we think it smelled like lemon meringue) hit us with much delight (and also every time we entered the room after it had been cleaned). It was so nice!! - the room itself was spacious, immaculate, extremely clean and over all well presented. It had everything we needed. The bed was so comfy and you just sink in to it. I always have trouble with my neck and so good pillows are an essential for me....and wow these were good pillows!!!! We were particularly impressed by the free bottles of water provided and the fact that they re-stock them every day. Also fresh coffee etc.

We also made use of the gym which is very impressive and has a good amount of equipment. Again, you need your key to get in here. This hotel has thought of everything as this gym even had its own restroom. There were towels, headphones, free fruit, water machine all provided. If you needed something to give you a bit of kick or a revive, then they had a vending machine with sports drinks such as Gatorade and others. There were Sanitiser wipes readily available to clean the equipment once used.

There were other added touches which we loved such as the fresh fruit water in the reception area, and when I say fresh - I mean chilled water with fresh slices of fruit in to enjoy whenever. The cold bottles of water which were handed to us by staff when we were lazing by the pool. There was a nice easy listening musician by the pool during the afternoons who had a lovely voice and sang with his guitar. This was a lovely added extra which made you feel so relaxed and made you feel like you were on holiday ! There are fresh towels outside which are taken and cleaned regularly. A phone at the poolside for ordering any drinks or food you require. Only a stone throw away are restrooms for when you are by the pool (or outside dining). Again, needing your key to use.

The outside terrace is also very pretty and relaxing providing a TV, and fire pits, with lovely twinkly fairy lights on the trees for evening times.

There is also a free shuttle from the hotel into West Palm and Clematis Street which we used most evenings. The drivers are very nice especially Anthony who was our personal favourite – he was very down to earth with a great sense of humour and also extremely helpful with all our questions about the area. The shuttles would pick you up in the evenings (before 12am) to take you back to the hotel with just a quick call to the hotel to let them know you were ready.
We seriously could not recommend this hotel enough. Every effort is made to make you feel safe and welcome. We did not have one single complaint. We hope to one day go back to West Palm and there is no way we would stay anywhere else. The staff obviously work extremely hard to make everything just perfect for their customers and this should not be overlooked or taken for granted. There are not many hotels we have stayed in where we have experienced such good customer care and comfort plus security.

Thank you to all the staff for making our stay even better than we expected it to be. We hope to see you in the future!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty L, Front Office Manager at Marriott West Palm Beach, responded to this review, July 7, 2014
Dear Tanya W,

I'm delighted you enjoyed all our property (and Palm Beach) has to offer. To hear, in detail, how lovely a guest experience has been is what we strive to accomplish. Thank you for staying with us and please allow us to host you whenever you return to West Palm Beach.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Top Contributor
102 reviews 102 reviews
56 hotel reviews
Reviews in 53 cities Reviews in 53 cities
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed June 29, 2014

I was very pleased with the welcoming staff; from checkin to the concierge. It is clear this is a Marriott corporate property - meaning it is not a franchise. The extra touches and the smiling staff members reflect how they are being treated, and therefore reflect how you will be treated. Staying in June, the rates are off-season pricing so very reasonable.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ty L, Front Office Manager at Marriott West Palm Beach, responded to this review, July 7, 2014
Dear 150hotelnightsayear,

Our sincerest gratitude is owed to you for such kind words of our staff members. Rest assured, we will celebrate this accomplishment by recognizing the staff as a whole. Your experience is a testament on how the "little things" mean so much to a customer. Thank you for taking your valuable time to provide feedback and we hope to host you once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott West Palm Beach

Address: 1001 Okeechobee Blvd, West Palm Beach, FL 33401
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in West Palm Beach
#12 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott West Palm Beach 3.5*
Number of rooms: 352
Official Description (provided by the hotel):
Enjoy various enhancements including a stunning guest room renovation inspired by the tranquil lifestyle and vibrant colors defining the West Palm Beach, FL, destination. Conveniently located near CityPlace, Kravis Center for Performing Arts, Cruzan Amphitheatre, Downtown West Palm, Palm Beach County Convention Center and Palm Beach International (PBI) Airport, our West Palm Beach hotel appeals to leisure and business travelers alike. Appreciate deluxe accommodations and unique amenities at our Marriott hotel in West Palm Beach, FL, including high-speed internet, complimentary airport shuttle and on-site parking. ... more   less 
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Also Known As:
Marriott West Palm Beach Hotel West Palm Beach

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