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DoubleTree by Hilton Hotel West Palm Beach Airport
3.0 of 5 Hotel   |   1808 S. Australian Avenue, West Palm Beach, FL 33409   |  
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Ranked #13 of 33 Hotels in West Palm Beach
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511 reviews from our community

Traveler rating
    253
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    53
    46
    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Boston, Massachusetts
1 review
5 of 5 stars Reviewed July 21, 2014

Our junior suite was comfortable, clean, modern and quiet. My wife and I really enjoyed our short stay there; I'll definitely go back. What I loved the most about this place i s how close it is to the City Place and the Airport.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, July 25, 2014
Dear nicotanval,

Thank you for the 5 star review! We wish you could have stayed longer! I am glad you enjoyed our locations and were able to visit City Place via our complimentary shuttle! We can’t wait for your return visit!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
1 review
4 of 5 stars Reviewed July 19, 2014

So our room got cancelled twice! And then our friends got a room that smelled terrible! Then ROBERT to the rescue. He Helped us get a new room and upgraded us. He was a class act and was so helpful. It was gratefully appreciative. It was a great stay

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, July 25, 2014
Dear Bbenson131,

I am so happy to hear that our Chief Engineer Robert Pinnock was so quick to respond to your issues. Please accept our apologies for any inconveniences during your stay. I am glad that everything worked out and you ended up enjoying your stay with us! We hope to see you again soon!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malone, New York
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 16, 2014

I love their cookies! Stay there for no other reason than those delicious cookies. Our junior suite was comfortable, clean, modern, and ideally situated. The staff was very helpful and professional, and while a complimentary breakfast would have been nice, the restaurant offered reasonable prices and good value.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, July 18, 2014
Dear David D,

Thank you for the wonderful review! We greatly appreciate the kind words and enjoy reading our guests feedback at our staff meetings! Coming from a Senior Reviewer such as yourself, the comments are even sweeter! Thanks again!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loxahatchee, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 16, 2014

As a frequesnt traveler I havent yet experienced a worse hotel. Lobby and halls dirty, dark, and smell of mold. When I entred my room there was a very dirty towel on the coffee table "looked like poop" and the smoke detector beeped every fe seconds, not to mention the odor wait I did already. It was bad.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, July 18, 2014
Dear Robert S,

Please contact me at your earliest convenience at 561-689-6888. I was appalled when I read this review and would like to get some more information from you so I can find out how you were checked into a room that it seems was being worked on by our maintenance team. I know they are working on touching up the wood stain in the rooms which would explain the brown on the towel and the odor. I am terribly sorry for the inconvenience and would like to make it up to you. I look forward to your call.

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 11, 2014

We stayed at the Doubletree for our last three nights before heading home and we thoroughly enjoyed the hotel. We chose it because it seemed the "farthest" Hilton brand away from the airport (farther than the Embassy Suites, Hilton, Hampton Inn..."

The staff was pleasant and courteous and all went out of their way to greet us.

What pleasantly surprised us was its proximity to City Place, which allowed us to walk (probably around a mile) there and enjoy what it had to offer. It was also quite close to Palm Beach, where we started our day.

The rooms were more than adequate, and our question about the noisy air conditioner was addressed almost immediately. It has a free shuttle to the airport.

I would highly recommend the Doubletree for your stay if you want to be close to both PBI and downtown.

Room Tip: Corner room higher floor.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, July 14, 2014
Dear AttyAJK,

Thank you for the 4 star review! We wish it were 5 stars but we promise to do better next time and earn that 5th star! I am glad you found our hotel to be such a great value! Our quiet rooms and friendly staff are what make us stand out from other hotels in the area. Thank you so much for noticing and I will be sure to thank the staff as well! Sorry about the initial AC issue, glad we were able to fix it so quickly for you.

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, United States
1 review
5 of 5 stars Reviewed July 11, 2014

Enjoyed the hotel. Especially liked the fact that the room was large and completely quiet. Very friendly staff, easy parking and very on-site restaurant also were pluses. The room rate--just $80--was a bargaain for what I received.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, July 14, 2014
Dear Jerome M G,

Thank you for the amazing 5 star review! I am glad you found our hotel to be such a great value! Our quite rooms and friendly staff are what make us stand out from other hotels in the area, thank you so much for noticing and I will be sure to thank the staff as well!

Regards,
Jason Peoples
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Family Hotel in West Palm Beach
#10 Romantic Hotel in West Palm Beach
#14 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
****PLEASE NOTE WE ARE CURRENTLY UNDERGOING A RENOVATION INCLUDING THE RESTAURANT AND PUBLIC AREAS**** The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. In West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree

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