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“front desk” 4 of 5 stars
Review of DoubleTree by Hilton Hotel West Palm Beach Airport

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DoubleTree by Hilton Hotel West Palm Beach Airport
3.0 of 5 Hotel   |   1808 S. Australian Avenue, West Palm Beach, FL 33409   |  
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Ranked #13 of 34 Hotels in West Palm Beach
Edmond, United States
1 review
“front desk”
4 of 5 stars Reviewed May 15, 2014

I got this hotel because it was close to the airport. I was in town for a funeral, which isn't a good thing to be in town for. I thought breakfast was included which surprised me when I got up the next morning to find out it would cost me $13. So I went out for breakfast. I didn't get to use the pool but it did look very inviting. I was only here to sleep because we were at families houses during the day.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, May 17, 2014
Dear Louella Z,

I am so sorry to hear about your loss. I hope the time spent with your family and friends helped you get through this tough time. I must say, it really means a lot to us all that you took the time to provide us with this feedback with everything you had going on and we really do appreciate it. Our deepest condolences on your loss.

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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515 reviews from our community

Traveler rating
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    46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Huntington
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 14, 2014

The service was good, and the room was good sized and comfortable. The meals were good, although breakfast was pretty pricey for the amount of food I ate. Also, on the breakfast tab they charge a gratuity.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, May 17, 2014
Dear CraigN2103

Thank you for the 5 star review! We greatly appreciate the feedback and I will review the pricing with my F&B director to make sure it is competitive with the rest of the market. Thanks again!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
1 review
5 of 5 stars Reviewed May 13, 2014

I am very happy to say that when in time of need the Managers and staff were here to assist with a warm smile and genuine heart. Lou blessed me with a dinner when I didnt have the funds to eat. This goes a long way and I would absoutely return. Not only for their sincere kindness but the rooms are amazing with clean air filters, I feel they are enough about my life to install these filerations in every room. The pool is FABULOUS!!! Cabanas surrounding the pool, clean, water and plenty of chairs and space to relax or have fun with friends! COME HERE, you won't regret it!

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, May 24, 2014
Dear camellia s,

I am so happy to hear that you enjoyed your stay but I believe this was meant to go to one of our other DoubleTree Hotels, perhaps in Palm Beach Gardens. We do not have any employees named Lou but it definitely sounds like the Doubletree CARE culture at work! I will pass these comments along for you!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haines City, United States
1 review
5 of 5 stars Reviewed May 13, 2014

Our stay at Double Tree was wonderful! My husband has been working in the area and I booked the room to spend some time with him and get some rest. It was amazing!! The warm cookies were delicious:)!!!

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, May 17, 2014
Dear Joan H,

What a great review! Thank you so much for the feedback, it is greatly appreciated! Come back soon!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okeechobee, Florida
Top Contributor
95 reviews 95 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed May 9, 2014

My husband and I decided to stay overnight for Sunfest this year and since we are partial to Doubletrees anyway, we chose the Doubletree West Palm Beach Airport. Well, our love of Doubletree continues...this hotel is great! The location is only about 1.5 miles from where Sunfest is held and, to our pleasant surprise, they offer complimentary shuttle service to downtown available for pick up until 12am. That means we didn't have to struggle looking for parking and could just enjoy ourselves. Overall, the hotel is GORGEOUS! I mean, it looks like a mansion from the outside and the suites are just as beautiful on the inside. I love their amenities and coffee in the room. The pool outside was heated to perfection as well. All the staff was friendly and accomodating....allowing us to check in after 11p.m. and picking us up that late as well from downtown. My husband and I keep raving to all our friends about this place....they all wish they'd stayed there with us. Plus, we heard that some of the performers stayed there too....so you know it has to be the best hotel in town.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, May 17, 2014
Dear mk1825,

Wow! Thank you for the Phenomenal Review! I couldn’t agree more, we definitely are the best hotel in town! Every year we have more and more performers staying with us so I think word is getting out! We will be sure to keep some rooms set aside for our loyal returning guests such as yourself each year! We look forward to your visit again next year!

Regards,
Jason Peoples
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Longwood, United States
1 review
5 of 5 stars Reviewed May 8, 2014

Family & business trip. Front desk employees were great. The warm cookies were yummy. All staff were professional & friendly. The blond woman bartender working the night shift 5/2 was great & handled a large & lively crowd at the bar with grace & professionalism. Our experience at this DoubleTree was excellent!

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, May 17, 2014
Dear Dan H,

Thank you for the awesome 5 Star review! I will pass along the feedback to the staff and management. Your kind words mean a lot to us all. Thanks again!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Islamorada, United States
1 review
5 of 5 stars Reviewed May 8, 2014

Went as a spur of the moment trip to West palm Beach, I found the hotel online as in close proximity to the event I was attending,. The rates were very reasonable, staff very friendly and I wanted to stay another night but had to get back for business. very pleased all around.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, May 17, 2014
Dear Even C,

Thank you for the 5 Star review! We greatly appreciate the kind words, sorry you couldn’t stay longer!

Regards,
Jason Peoples
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in West Palm Beach
#10 Romantic Hotel in West Palm Beach
#14 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
****PLEASE NOTE WE ARE CURRENTLY UNDERGOING A RENOVATION INCLUDING THE RESTAURANT AND PUBLIC AREAS**** The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. In West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree

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