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“Pleasant Surprise” 5 of 5 stars
Review of DoubleTree by Hilton Hotel West Palm Beach Airport

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DoubleTree by Hilton Hotel West Palm Beach Airport
3.0 of 5 Hotel   |   1808 S. Australian Avenue, West Palm Beach, FL 33409   |  
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Ranked #11 of 34 Hotels in West Palm Beach
Certificate of Excellence 2014
Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Pleasant Surprise”
5 of 5 stars Reviewed February 11, 2014

I found this hotel to be very pleasant. Everyone on the staff that I came into contact with greeted me with a warm smile. Staff in Restaurant was very accommodating to many of my special requests. I understand the hotel could use a few renovations, but then teh rates would probably reflect that as well. I would stay here again if the need arises.

Room Tip: If you need something, ask them, Do not assume anything, They are in the service Business.
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, February 13, 2014
Dear Jah B,

Thank you for the wonderful 5 star review! We are so happy you thought of us when you returned to West Palm Beach! I am glad you had another great experience at our hotel and thanks again for spreading the word!

Regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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615 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
San Antonio, Texas
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed February 2, 2014 via mobile

Disappointing for a Doubletree. Location was great for visiting Kravis Center, but signage is poor, so be prepared to drive past it. Hotel is obviously aged, but it was clean. Service was fine. On this particular stay I slept on the pull out couch which was very uncomfortable, even for a pull out couch. Breakfast buffet was highly unappealing. Eggs were luke warm, very greasy hash browns, overall unappealing. We chose to check out early and pay for a decent breakfast. Overall, I would not recommend this location.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, February 4, 2014
Dear ECVayCay,

We are sorry to hear that your stay with us was unsatisfactory and you experienced several inconveniences. We appreciate your feedback as it will help us make necessary updates to our property and services. Thank you for your review, and we hope you consider staying with us again in the future.

Sincerely,
DoubleTree West Palm Beach Airport
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Santa Fe, NM, United States
1 review
3 of 5 stars Reviewed January 30, 2014

The hotel had comfortable beds and pillows, but the lighting throughout the hotel made it appear dark and dreary. Not only was the lighting dim, but the color of the lighting was off. Even though our bathroom was a good size, there was little counter space for our toiletries.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, January 31, 2014
Dear Richard G. R,

We would first like to thank you for choosing to stay with us at the DoubleTree West Palm Beach Airport. It is unfortunate that you found the lighting at our hotel to be dark and dreary. We appreciate your feedback and will take your comments into consideration for when we make renovations as we are always looking for ways to improve the customer experience. Thank you for your review, and we hope you consider staying with us again soon.

Sincerely.
DoubleTree West Palm Beach Airport
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Vancouver, Canada
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 24, 2014

I have stayed at this DoubleTree many times over the years and now find that the rooms are looking tired and in need of updating. The staff is uniformly accommodating, and the shuttle service is very good. I hope the rooms are refurbished in the near future.

Stayed January 2014, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, January 28, 2014
Dear MadameSwann,

We would like to thank you for continuously choosing to stay with us at the DoubleTree by Hilton Hotel West Palm Beach Airport. It is disappointing to hear that the conditions of your guest room were unsatisfactory during your most recent stay. Your feedback will be taken into consideration when we make updates and changes to our property, and we hope you choose to stay with us again.

Sincerely,
DoubleTree by Hilton Hotel West Palm Beach Airport
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Chicago, United States
1 review
4 of 5 stars Reviewed January 23, 2014

My stay at the DoubleTree was nice. The weather was outstanding. The service was responsive. I was not too pleased with one member of the front desk as he didn't seem to want to engage or provide solutions to my questions. As if I was inconveniencing him. Other than that it was business as usual. Nice place to stay.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, January 24, 2014
Dear Jef L,

Thank you for taking the time to review your stay. We are glad you enjoyed your stay, but we do apologize for the service you experienced at the front desk. We will address this with all of our staff and explain the importance of exception customer service. Thank you again for your review, and we hope you choose to stay with us again.

Sincerely,
DoubleTree West Palm Beach
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Orlando, Florida
1 review
5 of 5 stars Reviewed January 21, 2014

Stayed here many times for work... Awesome staff. Evelyn at front desk and Eddy at bar area are always there to answer questions and offer advice or help.. The food is good and the breakfast is a must. The van will take you to city place and pick you up.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, January 24, 2014
Dear Nada M,

Thank you for the wonderful 5-star review! Our team works hard to provide our guests with an exceptional stay, and your comments will be shared with everyone. We greatly appreciate your review, and we hope to see you again soon!

Sincerely,
DoubleTree West Palm Beach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vero Beach, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 7, 2014

We are loyal HHonor patrons and Double Tree is our favorite. We love Times Square Double Tree. This is not the best of the Hilton hotels in West Palm. I cannot recommend it. You are better off staying at Embassy for sure. We have stayed at a number of Double Trees and I would rank this the lowest of all of them. Rooms are in need of updating. No cookies were offered at check in. There was transportation provided to City Place, which is a plus. Returned on New Years Eve, just after midnight to find the bar had closed. We will not be back!

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, January 9, 2014
Dear Trip Advisor Member,

We're sorry to hear that the conditions of your guest room were unsatisfactory and that you did not receive one of our delicious signature cookies. Your feedback will help us make the necessary updates and changes to our property and services and we hope we can invite you back to see our improvements.

Regards,
Jason Peoples
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in West Palm Beach
#8 Family Hotel in West Palm Beach
#13 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. In West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree

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