We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A staff that really makes a difference” 4 of 5 stars
Review of DoubleTree by Hilton Hotel West Palm Beach Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added DoubleTree by Hilton Hotel West Palm Beach Airport to your Saves list
DoubleTree by Hilton Hotel West Palm Beach Airport
3.0 of 5 Hotel   |   1808 S. Australian Avenue, West Palm Beach, FL 33409   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Offers & Announcements
Stay Here & Shop Package
Ranked #11 of 34 Hotels in West Palm Beach
Certificate of Excellence 2014
Oslo, Norway
1 review
“A staff that really makes a difference”
4 of 5 stars Reviewed June 5, 2013

The staff at this hotel made my stay! I was there alone to see my father who was ill. I received such good and kind treatment from everyone. I could mention Ken in the dining room, Guida at the front desk, Robert who helped me with my safe when I managed to bungle the lock, Dee who drove the shuttle bus and many others whose names I can't remember. Not one staff was not smiling at me- even those who didn't know my vulnerable state. I felt safe and cared for which made everything work for me. As a very extensive traveler, this is high praise. Thank you Double Tree West Palm!

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 6, 2013
Dear Marianne S,

I cannot tell you how much this “high praise” means to us! Thank you so much for taking the time to write this wonderful review! We have a CARE culture here at the DoubleTree by Hilton and it is our goal everyday to make the traveler fell human again. Small acts of kindness really do go a long way! Thank you for acknowledging those who stood out with their caring attitude and exceptional customer service. I will personally thank those mentioned who went out of their way to help you.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

614 reviews from our community

Traveler rating
    307
    159
    63
    55
    30
See reviews for
117
99
39
242
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Jacksonville, Florida, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed June 5, 2013

I have stayed at the Doubletree West Palm quite a few times in the last year or so and have nothing but good things to say. Evelyn is always welcoming and friendly while accommodating any needs for a great stay. Everyone is friendly providing good service and the food is very good.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 6, 2013
Dear Jay Z,

Thank you for taking the time to write this wonderful review! We pride ourselves on our friendly customer service and thank you for acknowledging those who stood out. We appreciate your loyalty and look forward to seeing you again soon!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, United States
1 review
4 of 5 stars Reviewed June 5, 2013

My stay was very pleasant. I always try to stay here for my 3 day convention annually. Good location and the rooms are clean, well kept and pretty quite. It was a pleasant surprise to have complementary hot breakfast. It is very close to the City Center with good restaurants.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 6, 2013
Dear Marides T,

It was our pleasure accommodating you during your recent stay with us. Thank you for taking the time to write this wonderful review! We appreciate your loyalty and look forward to seeing you again next year!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Biscayne Park, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 5, 2013

I thoroughly enjoyed my visit, everyone was more than accommodating, polite and helpful. There were two employees that stood out to me. Rose, at the front desk checked us in and she was very polite and helpful. We asked to stay extra time on Sunday and she contacted her manager right away and found out that we could stay. Emmanual gave us directions to the nearest Publix and his directions were excellent. Can't wait to go back and stay again!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 20, 2013
Dear Sally B,

Thank you for taking the time to write this glowing review of our hotel and staff! We greatly appreciate it! I will let Rose and Emmanuel know that you were pleased with their service!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
1 review
5 of 5 stars Reviewed June 4, 2013

The hospitality is exceptional, Evelyn and Jessica were very welcoming and kind, and thoughtful. The rooms are great with comfortable beds and pillows. The drinks at the bar are served well and the breakfast is always good.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 5, 2013
Dear Steve E,

Thank you for this great review! We appreciate your business and the positive feedback! I will make sure Jessica and Evelyn are personally thanked for their memorable customer service! We hope to see you again soon!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed June 3, 2013

I recently stayed at the Doubletree West Palm with family for a function in the area, I didn't really expect much, for I stay at hotels very often due to my occupation, and they're pretty much all the same. Boy was I surprised! Upon arrival wich was late at night the gentleman at the desk, CJ, greeted us very with a beautiful smile and welcomed us to the hotel, he made us aware of all the hotel features and gave us lots of cookies. Yummy! He even gave us complimentary breakfast, because we told him we had a long day and were exhausted! The restaurant staff were all great! Especially Tony & Sharon! The bed felt so comfy and relaxing! Also we enjoyed ourselves downtown at CityPlace lots of shopping and fun! Will recommend this hotel to friends and family! Great Place!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 3, 2013
Dear MACYMACY6,

It is so great to hear that we exceeded your expectations! I will be sure to personally thank those employees who made such an impression on you that you mentioned them by name in this wonderful review! Tony, CJ and Sharon are 3 very essential members of our team and have once again lived up to their stellar reputations! Thank you for recognizing our dedication to customer service!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leesburg, Florida
Top Contributor
81 reviews 81 reviews
21 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 1, 2013

We arrived checkin early and the nice young man was able to accommodate us before checkin.

Our room was much nicer than we anticipated.

We enjoyed the nice warm cookie and a cup of tea in our room as we relaxed.

The bed was so very comfortable.

Our only complaint was the water for our shower was not very hot. It was fine with my husband who rather likes a cooler shower anyway, but I like a hot shower. I would never have been able to take a bath. The water would have been cold before I got in.

Would definitely stay here again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason P, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, June 3, 2013
Dear Barbara Ann D,

Thank you for such a wonderful review! I am so sorry to hear that you had an issue with the hot water in your room. If you would like to discuss further please feel free to call me with your room number and date of stay so I can let you know what the issue was. 561-689-6888. I am happy to hear you enjoyed the rest of your stay! I agree, these beds are extremely comfortable and rooms are quite relaxing. Glad we could provide everything you were looking for. Thanks again!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to DoubleTree by Hilton Hotel West Palm Beach Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in West Palm Beach
#8 Family Hotel in West Palm Beach
#13 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. In West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Cheap Tickets, BookIt.com, Priceline, Hilton Hotels, Despegar.com, TripOnline SA, Odigeo, Hotels.com and Hotwire so you can book your DoubleTree by Hilton Hotel West Palm Beach Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree

Owners: What's your side of the story?

If you own or manage DoubleTree by Hilton Hotel West Palm Beach Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.