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“great fronnt desk clerks” 5 of 5 stars
Review of DoubleTree by Hilton Hotel West Palm Beach Airport

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DoubleTree by Hilton Hotel West Palm Beach Airport
3.0 of 5 Hotel   |   1808 S. Australian Avenue, West Palm Beach, FL 33409   |  
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Ranked #7 of 33 hotels in West Palm Beach
New York City, New York
1 review
“great fronnt desk clerks”
5 of 5 stars Reviewed March 6, 2013

I love the doubletree west palm beach aiport hotel.. The front desk is so freindley and goes above and beyond to accodadate there guest, Being in the hopitality feild and customer service feild its nice to be treated with such cheerful and pleaseant personlities when you arrive.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, March 11, 2013
Dear Anthony D,

What a wonderful 5-star review! We are so glad you enjoyed your stay with us at the DoubleTree West Palm Beach. It is great to hear that our friendly and caring staff made your trip a pleasurable one. Your review will be shared with everyone as it will definitely brighten their day.

Thank you again,

DoubleTree West Palm Beach
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409 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Pembroke Pines, Florida
Top Contributor
76 reviews 76 reviews
10 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 5, 2013

Upon arrival there were two employees checking folks in. Took sometime, was not offered the cookie at check-in. I had heard so much about that cookie but was not offered to me even though it was offered to some. The room was not the best but not the worst either. The carpet had some stains that were in plain sight and the mirror in the bathroom was falling apart.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, March 11, 2013
Hi Faiyaz H,

Thank you for taking the time to review DoubleTree West Palm Beach! We greatly appreciate your wonderful review, and we are glad you enjoyed your stay with us. We are very sorry that you did not receive a signature DoubleTree cookie at check-in. We appreciate your comments and they will be taken into consideration.

Thank you again!

Sincerely,

DoubleTree West Palm Beach
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NJ
Top Contributor
208 reviews 208 reviews
166 hotel reviews
Reviews in 127 cities Reviews in 127 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed March 5, 2013

1 Night, short stay while workign through area. The staff from start to finish were all great and really made this property shine.

King bed Jr Suite, smell of fresh paint was kind of obnoxious but oh well it was late......top floor. Bed super comfy. Odd layout but worked for 1 night.

Had breakfast which was ok. Didn't use facilities as I had to check out early and be on my way.

It worked and I would stay again in the future.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, March 11, 2013
Dear 2worldtravelersnj,

Thank you for taking the time to review DoubleTree West Palm Beach on TripAdvisor! We are very glad you enjoyed your stay with us. We hope to see you again soon!

Sincerely,

DoubleTree West Palm Beach
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Alexandria, Virginia
Top Contributor
100 reviews 100 reviews
30 hotel reviews
Reviews in 49 cities Reviews in 49 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed February 26, 2013

The staff from the shuttle and the front desk were all very nice and extremely helpful.
The hotel is very close to the airport, the convention center and an area called City Place, which is filled with shops, restaurants, and entertainment.
It's because of the front desk staff and the lovely shuttle drivers that I am giving it a very good rating -- otherwise, I'd give it an Average.
My colleague and I had the breakfast buffet because we weren't offered a menu and honestly, it looked like one of the free buffets that Embassy Suites offers -- but smaller and no omelet bar. :( We were SHOCKED when we were handed a $33 bill.
The rooms are fine -- mine faced the freeway, but noise wasn't an issue.
The hotel is fine if you don't plan on being there much. I was at a conference, so my time there was limited.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, February 28, 2013
Hi Kaj2600,

Thank you for the amazing review of the DoubleTree West Palm Beach. Your wonderful review will be shared with the entire staff as I am sure it will brighten their day.

Thanks again,

DoubleTree West Palm Beach
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Center Moriches, New York
1 review
2 of 5 stars Reviewed February 23, 2013

Feb 8-10, 2013
Went to the Wellington Horse Show with my daughter and after driving from Sarasota to WPB, I was too tired to look for a new hotel. It was out dated and not as clean as a hotel room should be. Bing Maps brought us to this hotel and did not show the multitude of other hotels in the same 1/4 area.
It was not worth the $177 a night we paid for.

Room Tip: There's Hampton Inn; Embassy Suites; and many others in the area.
See more room tips
  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00jayp00, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, February 25, 2013
Dear Ingrid S.,

Thank you for writing a review about your recent stay. We are very sorry you were disappointed with our hotel decor. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Kind regards,
Jason Peoples
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 22, 2013

This hilton property has potential.
Its conveneint to the airport for the business traveler.
Unfortunately they don't seem to grasp the " Hilton Experience".
As a Diamond member, I was ammused with the bottle of water and M&M bag "Welcome Package" in my room.
The lack of a Concierge Suite was a definite negative, which will impact my decision on a future visit to West Palm Beach.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00jayp00, General Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, February 25, 2013
Dear tscm,

Thank you for writing a review about your recent stay. We are very sorry you were disappointed with the welcome gift provided. Perhaps next time you are in town we can make an exception and invite you to pick an item out of our Diamond Box, which is full of thank you items that are reserved for our Diamond members who stay with us. Some items include food and beverage discounts, movie comps, and bonus HHonor points. Our Diamond members are invited to select a random gift at check in. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Kind regards,
Jason Peoples
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Columbus, Ohio, United States
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed February 16, 2013 via mobile

You will be greeted by very nice staff who remember you and are engaging. Nice face to the hotel to be honest. Hotel gym is small but functional since the location isn't ideal if you want to run since it really is on the highway. But rooms were clean. I was given an exceptionally large room with a sitting area but if the tv is all by itself and far away it should either be bigger or closer to where you can watch it. You will be a drive, no lt walking distance to West Palm and certainly are not in palm beach

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, February 18, 2013
Dear Martha G,

Thank you for taking the time to review DoubleTree West Palm Beach on TripAdvisor!

It is always great to hear feedback from our guests, and we are so glad you enjoyed your stay. It is good to hear that our hotel staff made your stay even more enjoyable. Your comments will be shared with everyone, as it will definitely brighten their day!

Thanks again,

DoubleTree West Palm Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Best Value Hotel in West Palm Beach
#4 Business Hotel in West Palm Beach
#8 Romantic Hotel in West Palm Beach
#8 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Official Description (provided by the hotel):
The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. in West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree

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