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DoubleTree by Hilton Hotel West Palm Beach Airport
3.0 of 5 Hotel   |   1808 S. Australian Avenue, West Palm Beach, FL 33409   |  
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Family Fun Package
Ranked #7 of 33 hotels in West Palm Beach
Miami, Florida
1 review
“Deceiving”
2 of 5 stars Reviewed November 17, 2012

My family came with great expectations from viewing the images from the online gallery. We reserved of the two bed room as shown on website which claimed to include sleepnumber beds. We arrived and was disappointed from the time we walked in the room. We got our two bed rooms, but one bed was a pull out bed from the couch ( which was very uncomfortable ). There was no Jet bath tub as shown in the picture and also, the room smelled very unpleasant. As my family walked through the hallways, the staff, especially the housekeepers, were very unwelcoming. They didn't smile, even respond when I said "good day". Other than the bad service and rooms, my experience was a 3 out of 10. My family was very disappointed and my back still hurts from the bed.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, November 19, 2012
Dear GeoffreyT90,

We at the Doubletree West Palm Beach would like to take this opportunity to apologize for your room type error. On our property, only the executive suites have jet tubs, so we are sorry for any miscommunication and this will be addressed to the staff.

Again, we apologize that you did not have an enjoyable stay with us. Our guests are our number one priority, and we always want to make your experience the best it can be.


From the DoubleTree West Palm Beach
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401 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
West Palm Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 16, 2012

We have stayed here numerous times and each time has been an wonderful experience. The staff is incredibly wonderful. They go over and beyond your expectations from the van drivers, waitstaff to the front desk staff which makes for a pleasant stay. I would highly recommend this hotel!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, November 19, 2012
Dear Fran F,

The entire staff sends a big 'Thank You' for a fantastic review of the DoubleTree Hotel West Palm Beach! We are glad you choose to stay with us during your travels, and we are please we have been able to exceed your expectations each time.

Thanks again and we hope to see you soon!
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 15, 2012

Stayed at the DT next to PBI airport twice in the last week. Yesterday checked in and was upgraded to executive suite (booked jr suite) as a hilton diamond. Very large room, separate bedroom and two bathrooms in suite. Clean, but fairly dated room. Breakfast was good, but service very slow.

Last Friday stayed here as well. Booked and received standard king room, no upgrade. Breakfast was typical doubletree fare, although service was pretty slow. Overall, would come back due to great rate compared to other airport hilton properties.

On both stays, front desk staff was great.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 11, 2012 via mobile

It was an excellent stay..this hotel is amazing .the housekeeping was great ..the employees were friendly. I would definitely go back to this hotel with my whole family.my room was really clean because the housekeeping did an amazing job. The cookies are so delicious I mean what a nice way to welcome the guests. I went home with the cookies and my kids wanted to go to the hotel just for the cookies. So I told them you should meet their staff ..you'll felt in love with the hotel.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, November 13, 2012
Hi Claire1993,

Thank you for your 5-star review of the DoubleTree by Hilton Hotel in West Palm Beach! The staff and I are so pleased you enjoyed your stay!

We are glad you and your family found our cookies to be delicious and hope to see you again in the future!
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Long Beach, California
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed November 6, 2012

I checked in on Monday November 5, 2012 at DoubleTree and will be checking out November 13, 2012 to do a quilt show at West Palm Beach County Convention Center which is not very far.
I was checked in fairly quickly and got a complimentary upgrade to a junior suite just for asking, the front desk person was very friendly and also offered me the delicious warm cookies, this is a nice surprise so now I asked for the cookies again tonight and the next nights to come.
I love it when a hotel has free internet/wifi, free parking, flat panel tv, safe, refrigerator, these are a must for most places if they want to compete and there is enough space.
My room was very nice, separate living room with desk, chair, couch, table, lamps.
I think if Anthony Melchiorri of "Hotel Impossible" comes, he would say that there was a peculiar smell in the hallways, carpets need to be cleaned and/or replaced with different colors, and for sure decor in the room...
All in all, if we do this show next year, we will book this hotel again.

Room Tip: If you don't have coins and you need to park downtown, go to Hibiscus Parking Garage on corner o...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, November 8, 2012
Hi roydio1948,

Thank you so much for your wonderful review! The staff and I are so glad to hear that you are having a wonderful stay at the DoubleTree West Palm Beach and that we have been able to accommodate all your wants and needs. Enjoy the rest of your stay and the quilt show!

We do hope you get a chance to stay with next year. Thanks again!
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Kent, Washington, United States
Senior Contributor
34 reviews 34 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 30, 2012

Nice renovation and everything you need.
Room service closed before 11pm. Had to go downstairs for food but ok...oh and no cookies ;((((. Bummer
Rooms have a sitting area which is a plus
Staff friendly with reliable airport shuttle

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, November 2, 2012
Hi Robb T,

Thank you for your 5-star review of the DoubleTree by Hilton Hotel West Palm Beach!

We always appreciate positive feedback so we know we are accommodating our guests to the fullest.

We hope you stay with us in the future!
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1 review
5 of 5 stars Reviewed October 21, 2012 via mobile

My husband and I live in Fort Lauderdale but had an early flight booked by my daughter in error out of Palm Beach International Airport...we are much older and not familiar with the area so we drove to West Palm Beach and drove into the Doubletree at the airport exit...the girl at the front desk was very nice..we told her our situation she checked us in a nice suite which we didnt expect..room was clean and huge with a refrigerator..she told us we could take van time to the airport and leave our car at no charge..this was a short stay but very convenient..we recommend it highly.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny F, Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, October 23, 2012
Hi 37Pandora,

Thank you so much for the wonderful review! We always appreciate kind words from guests, and I will be sure to share this review with the entire staff.

We are so glad you had a pleasant experience!
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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in West Palm Beach
#4 Business Hotel in West Palm Beach
#6 Family Hotel in West Palm Beach
#8 Romantic Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Official Description (provided by the hotel):
The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. in West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree

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