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DoubleTree by Hilton Hotel West Palm Beach Airport
3.0 of 5 Hotel   |   1808 S. Australian Avenue, West Palm Beach, FL 33409   |  
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Ranked #11 of 34 Hotels in West Palm Beach
Certificate of Excellence 2014
Philadelphia, Pennsylvania
1 review
“exellent stay”
5 of 5 stars Reviewed January 17, 2012

After traveling for almost 24 hours, we arrived at this location and were greeted warmly by the staff. Even at 10 pm, the staff was friendly and in good spirits. The rooms were extremely home oriented and the beds were like heaven. The overall look of the building is beautiful. The pool and hot tub were clean and maintained. The maid service was wonderful as well.

Room Tip: stayed on the pool side of the hotel, no noise, curtains keep the sun out while you sleep. nice view...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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615 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
ny
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 8, 2012

we stopped at the doubletree after a long non stop drive from new york. we were greeted cheerfully and offered fresh chocochip cookies from the desk managers. the rooms were large with wonderfully comfortable beds. we had a delicious buffet breakfast before resuming our trip to miami. i have never felt as welcome by all the staff of a hotel as in this one.

Room Tip: this is a hotel right off the main highway and i would imagine there would be some noise on all side...
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
101 reviews 101 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 7, 2012

The hotel is in okay shape.it is by the airport,so is good for business travelers on a budget.the front desk was very helpful,and made a plan for early transport.they have Internet access free,and printer.food from room service barely tolerable,but delivered fast.i would say 21/2 to 3star.I stayed here for proximity to pbi.but if you want pampered,stay at doubletree PGA boulevard.palm beach.great cookies,but don't expect quiet due to large quantities of young adults.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississippi
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 16, 2011

First, I've never had a bad meal at a Double Tree restaurant until now. The food is terrible! Even breakfast is bad. How do you mess up scrabbled eggs? Secondly, the printer in the business office was broken and they advertise that you can print from you laptop but the "Print On the Go" service is not connected. It's nice to know that I have other options in West Palm Beach because I have to travel here several times a year.

Room Tip: This is a very old property and doesn't look like it has been refurbished in quite some time.
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  • Stayed November 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels_Unlimited, Guest Relations Manager at DoubleTree by Hilton Hotel West Palm Beach Airport, responded to this review, November 18, 2011
Dear Dinstuhl,

We at DoubleTree West Palm Beach Airport would like to take this time to thank you for rating us here on TripAdvisor. We also would like to inform you and our other consumers here that we have investigated the printer issue in our business center. We had our information technologies team come in and investigate the wireless functions and replace our printer with a new machine this past week. There was a misprint on the instructions for the wireless and we have corrected the error, as well as printed new sets of instructions. If at any time you experience a problem with the wireless, you can always contact the front desk with any questions.

As for the restaurant we apologize that you had an unpleasant experience. Our restaurant is available to our guests for breakfast, lunch and dinner and is available to guests on a first come first serve basis. During particular hours of the day (such as during peak meal times), our kitchen will process requests in the order in which they are received. We take time to ensure that the quality of each meal is cooked with accuracy and of course optimal flavor.
Should you have any other questions comments or concerns you are always more than welcome to ask for assistance at any time during your stay. Thank you so much for your review and we hope to see you again soon.

Sincerely,
DoubleTree West Palm Beach Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 13, 2011

And it's clean, comfortable & convenient ... what else do you need for a night by the airport?!?! Business travelers know which hotels to patronize & which to stay away from and I stay here when in West Palm.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlboro, NJ
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2011

The Doubletree PBI Airport was a great experience. Starting with the big chocolate chip cookie from the receptionist to the rooms which were clean and spacious. The staff was friendly and outgoing and cheerfuily catered to special requests at the breakfast. This hotel is spot on for what you would hope for in a hotel accommodation. GHG Marlboro, NJ

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maine
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 1, 2011

Airline delay created an unexpected overnight stay. Our experience was great and we will now use this hotel as our airport base for early/late flights.

Jessica, at the front desk, greeted two guests, disappointed w their flight delay, w such warmth and enthusiasm, our attitudes changed quickly. We were greeted not only w expedience at the desk but also in the restaurant. We were tired, disappointed, and looking forward to some great Maine lobster...

Instead, we conceded to "grab a bite." We were again pleasantly surprised for an on-site restaurant. The food was good, the meals "hit the spot," the service was very attentive. The variety of the menu was fine for both of our varied preferences.

Our room was very quiet and very clean and very comfortable.. We were departing before the breakfast and the shuttle was arranged for us. The amenities of cookies and snacks, kindly filled in for the grab and go breakfast! We were very pleased to have a snack to hold us over while we went thru security.. Thank you Jessica and DoubleTree staff for making our unexpected stay a nice surprise. We will return..

Room Tip: We always request a high floor, quiet room, away from elevators and ice machines..This worked well h...
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel West Palm Beach Airport

Address: 1808 S. Australian Avenue, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in West Palm Beach
#8 Family Hotel in West Palm Beach
#13 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel West Palm Beach Airport 3*
Number of rooms: 175
Official Description (provided by the hotel):
The Doubletree Hotel West Palm Beach - Airport, centrally located just off of I-95 and Okeechobee Blvd. In West Palm Beach, is less than a mile from Palm Beach International Airport (PBI) and fabulous City Place, one of south Florida's most popular downtown destinations. For our guests' convenience, our full-service West Palm Beach, Florida hotel offers shuttle service to and from the Airport, as well as the many dining and entertainment venues of City Place.The Doubletree West Palm Beach, FL hotel offers understated elegance and tastefully-appointed guest rooms and suites that boast a long list of guest amenities, generous work surfaces, luxurious Sweet Dreams Beds, and complimentary wireless high-speed internet access. Order freshly prepared meals in-room or enjoy casual dining at Gecko's Restaurant, serving breakfast, lunch and dinner daily. Don't miss happy hour at Gecko's Lounge, or stop by for a nightcap after catching a movie or concert. Our airport hotel in West Palm Beach offers amenities like a heated outdoor pool in a lush, private courtyard and a well-equipped Fitness Center. Jogging paths, lakes and parks are all nearby.For the business traveler, our hotel in West Palm Beach, Florida provides a perfect Palm Beach County location surrounded by corporate campuses and Fortune 500 companies as well as easy access to Tri-Rail and all major arteries connecting south Florida metro areas. Stay connected with complimentary HSIA availability throughout the hotel and productive with our Business Center services. For groups, seminars, business or social functions, the Doubletree West Palm Beach Airport Hotel has modern ballroom and boardroom space that is perfect for your small meeting requirements. Valid photo ID and credit card required at check in. ... more   less 
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Also Known As:
Doubletree West Palm Beach
West Palm Beach Doubletree

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