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“Perfect” 5 of 5 stars
Review of Hilton Palm Beach Airport

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Hilton Palm Beach Airport
3.5 of 5 Hotel   |   150 Australian Avenue, West Palm Beach, FL 33406-1473   |  
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Ranked #2 of 33 Hotels in West Palm Beach
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Perfect”
5 of 5 stars Reviewed April 16, 2013 via mobile

Having been. Loyal Marriott customer for some years and stayed at their hotel at city place I decided to give the Hilton another go. I was very impressed. A late flight had me arriving at 1am, very tired. The front desk guy was great and very helpful. My room on the 10th floor excellent and far better than Marriott. Great shower, tea & coffee, bottled water, room safe and robe all added to a better stay. Bed was comfy, room clean and the shower was great. Room to work at the desk, and the staff all seem happy to be here. Stuff Marriott, I come to WPB twice a year and if they keep up this good quality I'll definately be back. Good job Hilton.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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438 reviews from our community

Traveler rating
    227
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    54
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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VANCOUVER
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 10, 2013

Stayed overnight due to flight cancellation. Staff were polite & personable. Shuttle service in the pre-dawn was on-time & professional. Rooms were large. Office in-room amenities were above expectations. Large desk had a readily accessible power socket! Wouldn't hesitate to come back.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, Georgia
Top Contributor
120 reviews 120 reviews
15 hotel reviews
Reviews in 61 cities Reviews in 61 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed April 9, 2013

The Palm Beach Airport Hilton is an above average airport hotel. The rooms are clean, the ground are clean and it is right off the airport. They have a Tiki Bar by the pool which serves all the basics, cold domestic draft beers and mixed drinks. The menu is solid as well. If you are looking for hotel that easy access to the airport this is the place for you.

Room Tip: Ask for a room facing the pool, or on the south side of the building.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbury, New Jersey, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 26, 2013

We chose this location due to a very early flight and were not disappointed. Shuttle was ready to go at 4 a.m. Also, the bar was great. Bartender got someone who knew what he was doing to tune in to the NCAA tournament. We ended up eating at the bar--great sliders and Caesar sala
Room was nice with comfortable mattress and clean bathroom. Shower was great, which is a big plus for us. Outside pool area looked very nice; unfortunately, it was too windy for us to take advantage of the pool.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Niceville
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 22, 2013

The Hilton at Palm Beach FL airport provides a good overnight stay or two. It is convenient; the staff is professional and friendly. The outside pool area looks nice. The bathroom was very clean and I had an extremely nice January sunset coming through the palm trees.

Room Tip: Check out the view from my 2nd floor room! It was just above the portico but the palm trees made fo...
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  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Saint Louis, Missouri
1 review
2 of 5 stars Reviewed March 19, 2013

The bathroom very out dated, the tub was falling a part, had a hard time getting the water to come on and off. The staff was not helpful at all. When asking about shutte times, they said "I don't know read the sign" The staff was also not let me unload my car at the front door, like is was only for there bus. I was told to park and bring my stuff with.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houman E, General Manager at Hilton Palm Beach Airport, responded to this review, March 21, 2013
Please accept my sincerest apologies for the poor service and unfriendly welcome you received when staying with us. From the moment you walk through our doors you should receive a warm smile and friendly greeting. Our goal is to anticipate guests needs before they ever have to ask. We're reviewing your comments so we can make improvement to the guest experience and ensure we're meeting guests' needs. We hope we'll have a chance to welcome you back to Palm Beach.

Houman Etemadi
General manager
Hilton Palm Beach Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
83 reviews 83 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 13, 2013

Slow to check in. Poor attitude of front desk staff.

I wanted change fo $100.00 and the front desk point blank told me they dont have change. I have traveled world over for 40 years and never has a front desk been unable to provide the change. Such a large property does not keep the change and it was not late night or early morning. If the front desk wanted they could have got it from the bar, restaurant-its just that the front desk did not want to make an effort

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houman E, General Manager at Hilton Palm Beach Airport, responded to this review, March 15, 2013
Thank you for sharing your feedback with us. We always want to accommodate our guests to the best of our abilities and I apologize for any inconvenience caused when asking for change. We have certain security measures in place and your comments will help us to improve our policies and better serve our guests.

Kind regards,
Houman Etemadi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Palm Beach Airport

Address: 150 Australian Avenue, West Palm Beach, FL 33406-1473
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in West Palm Beach
#4 Business Hotel in West Palm Beach
#5 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Palm Beach Airport 3.5*
Number of rooms: 245
Official Description (provided by the hotel):
Located adjacent to the Palm Beach International Airport and minutes from the Palm Beach County Convention Center. Complimentary airport shuttle service and WiFi provided. ... more   less 
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Also Known As:
Hilton Palm Beach Airport Hotel West Palm Beach
Hilton West Palm Beach
West Palm Beach Hilton

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