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“Far Exceeded my Expectations” 4 of 5 stars
Review of Holiday Inn Palm Beach-Airport Conference Center

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Holiday Inn Palm Beach-Airport Conference Center
3.0 of 5 Hotel   |   1301 Belvedere Road, West Palm Beach, FL 33405   |  
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Ranked #12 of 33 Hotels in West Palm Beach
NYC
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Far Exceeded my Expectations”
4 of 5 stars Reviewed October 4, 2013

Stayed here on a business trip and the property far exceeded my expectations. The location was very convenient (7 min ride) to the convention center and was pleased to find that they offered a free shuttle to the convention center in addition to picking me up from the airport. The staff was extremely helpful, polite and quick to handle my requests (breakfast to my room in a flash and a forgotten tooth brush). The room was clean as were the common areas (gym, biz center, etc). Probably not a great hotel for families on vacation, but its a great hotel for those on business in the area. Would definitely stay here again.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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346 reviews from our community

Traveler rating
    155
    99
    48
    17
    27
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2013

I found the hotel,the staff, the conveniences all very pleasant. Was there for business and could not want for anything. The front desk staff and housekeeping are all outstanding. The gym facility could be upgraded a little.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPBMGR, Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, October 4, 2013
Dear Java12,

Thank you for sharing your experience with us.
We are happy that you enjoyed your first stay with us. We look forward to many more visits from you. We'll be sure to commend our amazing front desk and housekeeping staff for their memorable service they provided to you during your visit.

Thank you again for taking the time to share your feedback and we hope to see you soon!
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Florida
Top Contributor
224 reviews 224 reviews
98 hotel reviews
Reviews in 56 cities Reviews in 56 cities
262 helpful votes 262 helpful votes
2 of 5 stars Reviewed October 2, 2013

First of all, I was checking in and the young lady who was doing it, left me 4 times to do something else. The room was OK. Elevators not working, the hotel needs work. The restaurant in the hotel is very overpriced and not very good - However there is nothing close so you have to use this poor excuse for a bar/restaurant. It is not in the best of area's.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPBMGR, Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, October 4, 2013
Dear Paul A,

We appreciate your comments regarding your recent stay with us. We certainly do sincerely apologize for your inconvenience of the restaurant quality during your visit. I did share your concerns with our F&B Director. I do promise you that our prices are extremely in line within our market, in fact, its below the other full service hotels in our area. Fortunately, the hotel is going through a small renovation that doesn't interfere with our sleeping rooms. Yes, the hotel is currently having brand new elevators installed for future enjoyment, but we still do have 2 elevators always operating to make sure guests are not inconvenienced. Again, we apologize for your experience, I do hope that you come back and try us again and I assure that your experience will be pleasurable.

I hope you have a great day!
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George Town, Cayman Islands
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 27, 2013

Had about and hour to spare prior to being at my 1pm appt. and decided to check-in.

A young girl (Lawanda) checked me in and sent me to my room. Upon stepping off the elevator, I sensed I was on a "smoking floor" (I did not know hotels offered inside smoking).

Upon phoning the front desk, I asked, "is this a smoking room or non-smoking", to which I was advised, "it is a smoking room". . . . "that is what is in your profile". Really! What profile? Where?

They were nice enough to change the room if I'd make my way downstairs.

I waited for the elevator(s) (it turns out, only 1 of 2 were working) some five (5) to seven (7) minutes, when I decided to carry my dive bag down six (6) flights of stairs. Going to the "bottom floor" was too far. Then, I had to go up one (1) floor and take another elevator "down".

Knowing the elevators were not working properly - or just extremely (very, very, very) busy - I told the front desk the story and said I'd not be staying; I contacted Hotwire Express immediately and told them to book me another hotel.

I ended up in N. Palm Beach in a very clean, well located Hampton Inn.

I can not recommend this Holiday Inn.

Room Tip: They allow smoking in the hotel! The room I was in was "rank smelling".
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, October 13, 2013
Dear Thomas S,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G
Case Manager
IHGCare
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Orlando, Florida
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 4, 2013 via mobile

This is the perfect place if you wish to be near downtown, city center, amtrak, airport, major roadway and the beach. The room service was great and the food fantastic. It is indeed a very quiet place. I got more sleep there then in my own bed at home.

I also highly recommend you book in advance because the rates change for weekends and holiday stays!!! A great experience. You can see everything from your bedroom windows?

Stayed September 2013, traveled on business
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Topeka, Kansas
1 review
4 of 5 stars Reviewed August 28, 2013

As a Non-commissioned officer in the Army I am not one who normally expresses feelings like such but it would be a great disservice not too. I am writing this to express my gratitude to the two courtesy van drivers. Mr. Bob and Mr. David they showed my wife and I what I consider the example of pride and ownership. I am not saying that the hotel staff was anything but professional but this is for the two courtesy shuttle drivers. Each one treated us like family and had pride in their jobs and it showed. I just want to thank those guys one last time for making our stay enjoyable. Respectfully Sergeant First Class Herb Wischnack

Room Tip: did not use the spa...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPBMGR, Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, September 4, 2013
Dear Sergeant Wischnack,

Thank you for the wonderful comment about our team. Compliments such as yours are shared with the team and reaffirm that we are reaching out to our guests and truly making a difference in their stay. We greatly appreciate you taking time to share your feedback and hope to welcome you back as a return guest in the future. We would also like to personally thank you and your troops for the service you provide us.

Safe Travels
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Daytona Beach
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 24, 2013 via mobile

My family of five and one in the oven at the time stayed at this hotel for the weekend. I was skeptical at first because it was right off the exit and was near the airport but to my surprise it was very clean and well kept. The staff was very friendly. The breakfast buffet was very good. The location was very convenient. I will definitely visit again if I am ever in this area.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WPBMGR, Manager at Holiday Inn Palm Beach-Airport Conference Center, responded to this review, August 26, 2013
Thank you for your kind words Tangie79! We love to hear that our guests enjoy their stay and that our hotel exceeded your expectations. We would love to have your recommendation. The staff at our property is definitely looking forward to your next visit with us. We would be happy to do what we can to make your stay enjoyable.
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Additional Information about Holiday Inn Palm Beach-Airport Conference Center

Address: 1301 Belvedere Road, West Palm Beach, FL 33405
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Palm Beach-Airport Conference Center 3*
Number of rooms: 199
Official Description (provided by the hotel):
Discover all that West Palm Beach has to offer at the convenient, comfortable and affordable 199 room, Holiday Inn Palm Beach Airport Hotel. You are in the heart of all the excitement, shopping, dining, entertainment, the arts, golfing, and business. Located just off I-95, a half a mile from the Palm Beach International Airport (PBI) and minutes away from The Palm Beach County Convention Center, The Kravis Center, Cityplace, Downtown Clematis, Palm Beach and surrounding golf courses you will spend less time traveling and more time enjoying your visit. ... more   less 
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Also Known As:
Holiday Inn Palm Beach Arpt - Conf. Hotel West Palm Beach
Holiday Inn West Palm Beach
Holiday Inn Conf Center
West Palm Beach Holiday Inn

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