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“Anywhere but Here” 2 of 5 stars
Review of BEST WESTERN Palm Beach Lakes

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BEST WESTERN Palm Beach Lakes
2.0 of 5 Hotel   |   1800 Palm Beach Lakes Blvd., West Palm Beach, FL 33401-2023   |  
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Ranked #8 of 33 Hotels in West Palm Beach
new york
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Anywhere but Here”
2 of 5 stars Reviewed March 9, 2013 via mobile

I actually writing this outside the room. Lets start from the beginning we got here for r 3 o'clock booking and was told the room was not ready. Then we're offered a room on the second floor but to r dismay there is no elevator. So to get a room on the 1st floor were told by a very rude front desk person that we would have to wait an additional lhour. I asked to speak to the manager and he told me my room wasn't ready because I booked through booking.com I told him it made no difference I could have booked the room through his mother and it wasn't ready because it hasn't been cleaned. Thank god they were doing a shift change and the evening people got us into a room right away SURPRISE! The Room is small but ok and the garden area is very well kept but there is no wifi. A tech came down and said they had to move some wires around. So the wifi works just not in your room. The ride front desk person had made a recommendation for dinner and said it was walking distance about quarter mile. To our dismay we found out we were expected to cross the I 95 ramp with our 4 year old son to get to the restaurant. We will be checking out in the morning sooner if we could have gotten another room. This place is terrible the help is terrible there is no value in your dollar and is a waste of real estate. I always find something nice to say. What's that song ? There is a first time for everything. Nothing good go some place else. Lets add breakfast for 140 there should be hot food. I should have known wont let it ruin my day. These goofs are the ones that gotta stay here

  • Stayed March 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review, March 19, 2013
Dear NewYorkBighawk68,

Thank you for your feedback, we can only get better with such frank information. We are delighted you found the Garden area well kept. Keep in mind we have shared your feedback with the proper department heads and will address your concerns to make sure our guests have a great stay at a reasonable and clean property.

Warmest Regards,

Michael Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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413 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
Flushing, New York
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 8, 2013

This was a very clean comfortable room, but unfortunately we were given a room with an exterior door. Around 5 AM the garbage truck lifting up the dumpsters to empty them made a tremendous crashing sound that could have woken the dead. I would think that the hotel would include in their contract to not allow the garbage to be picked up until 10AM or later in the day. Around 8AM the hotel cleaning cart rolled by the door also very loud. Seems like the cart could be given pneumatic wheels with air in them to make them quieter.
The room itself was very nice typical for a Best Western. I can say that the room did not smell of cleaning products which is very important for me. If it wasnt for the outside noise I would have rated this stay a lot higher.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review, March 13, 2013
Dear TravelUS1997,

Thank you for your kind words regarding the hotels cleanliness and the comfort of your room. We appreciate your feedback regarding the time at which the sanitation services picked up. This is not acceptable to us and we have reached out to the contractor mandating no pick up prior to 9am. Thank you again for the feedback. Please visit us again.

Regards,

Michael Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holly Springs, North Carolina
Top Contributor
143 reviews 143 reviews
61 hotel reviews
Reviews in 88 cities Reviews in 88 cities
65 helpful votes 65 helpful votes
2 of 5 stars Reviewed March 8, 2013 via mobile

I asked tripadvisor to delete my previous post because the hotel was very concerned about its message. In dealing with the hotel and GM Bill, they were concerned and took action immediately. Kudos to them for caring. I was not given anything for changing my post nor was I compensated/refunded (I would not accept if offered). The hotel dealt with the issue and the misunderstanding was solved.

That said, I still have grave concerns about the cleanliness of the hotel and have reposted my pictures. Regardless of the response, pictures do not lie. The hotel has serious issues with the state of their bathrooms and it did not appear the housekeeping staff cleaned according to industry standards (you be the judge-I am not stating an opinion). I had issues with accumulated dust, hair everywhere (not my own), ants, and cracked tiles.

This property is rated poor because of these issues. They do care and are willing to discuss any problems you have with your room. I was only there one night and found the place subpar for the area, cost, and brand.

  • Stayed March 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review, March 13, 2013
Dear Anthony G,

Thank you for your candid feedback. Please be assured your concerns have been addressed and we are working diligently to improve our guests impression. We do care about our Classic styled hotel and consider your feedback a gift, to allow us to improve. Your experience is the exception and hope you may give us an opportunity at a future time to wow you with our offerings.

Regards,

Michael Clark
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West Palm Beach, Florida
Contributor
14 reviews 14 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 6, 2013

Best Western,West Palm Beach,Fl on Palm Beach Lakes Blvd is like home away from home,including Family!
When I stay there it's just like being at home with my Family.I have actually stayed there for two months straight while going through treatments for Cancer and everyone took very good care of me.They are reasonably priced,clean and the Staff are very obiliging.They make sure your every need is met.They are also located near Down Town Palm Beach with many Restaurants near by.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review, March 13, 2013
Dear Dorothy1959,

First allow me to personally wish you all the best health in this difficult time for you, I am glad to find your stay during this difficult time to be one of Home Away From Home. We wish you all the best and thank you for the top rating. Please let us know if you find yourself in the area again, it would be a pleasure to host your stay.

Warmest Regards,

Michael Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Top Contributor
60 reviews 60 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 6, 2013

This BW has a great location!!! The hotel has had some recent renovations and upgrades. However; the doors and locks are weak, as I had complained to front desk!! As a BW Diamond Elite Member and avid So. Fl., wreck diver, use this hotel on a regular basis!!

Front Desk Personnel and management is always Friendly and Courteous!!

Room Tip: Continental Breakfast is OK--
See more room tips
  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review, March 13, 2013
Dear Windman69,

Thank yo so much for your great review of the Best Western Palm Beach Lakes. We pride ourselves on the great service we offer all of our guests and truly appreciate a fine review from a Senior TripAdvisor reviewer as well a Diamond Elite member.

Please visit us again.

Regards,

Michael Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
3 of 5 stars Reviewed March 2, 2013

Older Hotel, showing it's age. Beds were okay but were worn and could use replacing. Hotel was nearly full and the courtyard pool area were rather noise from inside room. Next stay would ask for outside room.
Staff was great, friendly and helpful attentive to guest needs. Overall experience was good, would consider staying there again

Room Tip: Inside rooms are noise if pool is busy, Outside rooms would be quiter.
See more room tips
  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review, March 5, 2013
Dear Gentech_13,

Thank you for your review and we truly appreciate your kudos to our staff. It is a pleasure receiving so many positive reviews about our staff and feel we are fortunate to have such a great team. Our breakfast room has been recently expanded as well as being enhanced to better serve our loyal guests. Please visit us again as we continue to update and improve the hotels facilities.

Warmest Regards,

Michael Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia, Canada
1 review
4 of 5 stars Reviewed February 28, 2013

We stay at Palm Beach Lakes Best Western when we come to the area to visit family. This time we stayed for 2 weeks. Our room was large and faced the pool. Their pool area and gardens are very nice. There was remodelling going on in their breakfast area but did not interfere with the breakfast itself. We did have some noise problems during several nights as there was a large group that liked to sit by the pool late into the night. Otherwise we were satisfied with our stay and will probably return in July when we are in the area again.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review, March 1, 2013
Dear Riitta l,

Thank you for your great review. We are glad you found the room spacious and the views of the grounds and pool area lovely as well. Many guests enjoy the tropical ambiance of the large pool area and forgive the noise level as this is a popular feature of our hotel. The Breakfast room expansion and enhancements have been completed and we look forward to your visit in July.

Regards,

Michael Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Palm Beach Lakes

Address: 1800 Palm Beach Lakes Blvd., West Palm Beach, FL 33401-2023
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in West Palm Beach
#10 Romantic Hotel in West Palm Beach
#13 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Palm Beach Lakes 2*
Number of rooms: 135
Official Description (provided by the hotel):
Newly renovated courtyard hotel offers 135 spacious and comfortable guest rooms, each with refrigerator and microwave. 60' Heated pool, landscaped courtyard, covered patio, picnic/grill area, guest laundry and business center. Free parking and wireless internet. Van service to Palm Beach International Airport, Downtown CityPlace, Convention Center and nearby shopping and restaurants (3 miles)is available at $20. Per room/per stay. Port of Palm Beach (Bahama Celebration Cruise)transportation is $25 per room/round trip. Complimentary deluxe continental breakfast is served from 6 to 9.30 A.M. Daily. AAA approved. Across the street from Palm Beach Outlets Shopping Center, next door to Target. Restaurants in walking distance. ... more   less 
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Also Known As:
Best Western Palm Beach Lakes Hotel West Palm Beach
Best Western West Palm Beach
West Palm Beach Best Western

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