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“Could do with an update!!!” 3 of 5 stars
Review of BEST WESTERN Palm Beach Lakes

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BEST WESTERN Palm Beach Lakes
2.0 of 5 Hotel   |   1800 Palm Beach Lakes Blvd., West Palm Beach, FL 33401-2023   |  
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Ranked #9 of 33 Hotels in West Palm Beach
Ieland
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Could do with an update!!!”
3 of 5 stars Reviewed April 5, 2012

Stayed here in Febuary with my husband and 2 other couples, one with children, when we arrived at 3pm we were told the rooms would not be ready for a while as they had been fully booked the evening before, infact we could not book in until 5pm which was very inconvenient as we had choosen this place to meet up with family for 1 night. The room could definitely do with an update, the carpet looked grubby but the bathroom was clean and the bed very comfy. The staff were very friendly and helpful.
I did not feel the area was very safe!! They also had a notice in the room to take your valuables with you.
I would not stay here again, but if your looking for a cheap place to stay, it could be for you..

Room Tip: If you decide to stay here ask for a room facing the pool.
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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411 reviews from our community

Traveler rating
    180
    134
    50
    26
    21
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
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English first
New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 30, 2012

The hotel is old, dirty and I would rather have slept in the car than stay in this hotel. I tried to move but all the hotels in the area were booked up. It is the worst hotel I have ever stayed in. The customer service is non existent and the rooms are dirty, the carpet was black with dirt, the bath was a dirty cream colour with a nasty stain in it (covered up with a bathmat that was older than me and I am sixty!). The room was stained on the walls near the rusty air conditioning unit, the fridge and microwave had not seen cleaning products for at least 20 years. All in all not an experience I would want to repeat. I did not complain came to the conclusion it was not worth the trouble. The staff were not friendly and we only stayed one Friday night and moved on.

Room Tip: Dont book this hotel.
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  • Stayed February 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
murray123, General Manager at BEST WESTERN Palm Beach Lakes, responded to this review, April 3, 2012
After reading your comments I clearly see we did not meet your expectations during your stay at our property, for that we apologize. We have done many renovation on our property the most recent was completed January 2011. Again, please accept our sincere apology. The next time you are in West Palm Beach please contact me directly and I will see to your accommodations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quaker City
1 review
5 of 5 stars Reviewed March 30, 2012

Let's just start with Ron at check in. Wonderful, polite and very helpful man. Ron answered all questions and gave excellent directions and tips. Our room was a very clean and spacious. We were poolside and let me tell you the pool and court yard Fabulous!. Wish we could have had a few extra days to enjoy more. Thanks Ron and Best Western for a GREAT stay, Would stay again and again.
Rita

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
5 of 5 stars Reviewed March 26, 2012

We brought a high school Varsity team of 30 players and 4 coaches. The sales manager, Rosalie, did an outstanding job from the time we booked the rooms until the day we left. She kept us updated each week on how many parents had booked rooms, and how many were left. She also went out of her way to help set up dinner plans for the team by faxing menus over and calling the restaurant herself! When we got there, the check-in staff was friendly and efficient, and the process was smooth and hasslefree. The hotel itself is very quaint; large lobby area and a beautiful pool area (loved the tropical feel)! The rooms were extremely clean. We also found it very convenient for traveling back and forth from games because of the proximity to I-95. Great to have the mall directly acrosse the street too. We will definitely bring our team back there again!

Stayed March 2012, traveled on business
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Berlin, New Jersey
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 19, 2012

We stayed at this very clean hotel on the way in and out of West Palm Beach. They are close to PBI airport. The staff is very helpful and courteous; especially Nadia at the front desk. The only negative is that there is no elevator so if you have problems climbing stairs, ask for a downstairs room. Almost all of the rooms are outside access. They also have a breakfast buffet. I would stay here again. They do have a shuttle but they charge for it by the room but it is convenient.

Room Tip: You have to climb stairs to get to the second floor rooms. If you have a problem, get a downstairs...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantucket, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 4, 2012

The lobby was large and open, the pool area tasteful and welcoming. Very near the airport. But the room was dingy, small, crowded, and run-down. The AC made too much noise and kept waking me up. The small ridge under the sink hadn't been cleaned since about WWII.

  • Stayed February 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kent
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 4, 2012 via mobile

Great hotel, both facilities and hotel staff were excellent. The hotel has a lovely outdoor heated pool, the rooms have coffee facilities, large beds, fridge, microwave. Shops are within walking distance and this was a nicer area than north miami where we had come from... Enjoy

  • Stayed March 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Palm Beach Lakes

Address: 1800 Palm Beach Lakes Blvd., West Palm Beach, FL 33401-2023
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in West Palm Beach
#11 Romantic Hotel in West Palm Beach
#13 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Palm Beach Lakes 2*
Official Description (provided by the hotel):
Newly renovated courtyard hotel offers 135 spacious and comfortable guest rooms, each with refrigerator and microwave. 60' Heated pool, landscaped courtyard, covered patio, picnic/grill area, guest laundry and business center. Free parking and wireless internet. Van service to Palm Beach International Airport, Downtown CityPlace, Convention Center and nearby shopping and restaurants (3 miles)is available at $20. Per room/per stay. Port of Palm Beach (Bahama Celebration Cruise)transportation is $25 per room/round trip. Complimentary deluxe continental breakfast is served from 6 to 9.30 A.M. Daily. AAA approved. Across the street from Palm Beach Outlets Shopping Center, next door to Target. Restaurants in walking distance. ... more   less 
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Also Known As:
Best Western Palm Beach Lakes Hotel West Palm Beach
Best Western West Palm Beach
West Palm Beach Best Western

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