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“Pleasantly Surprised” 5 of 5 stars
Review of Hawthorn Suites by Wyndham West Palm Beach

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Hawthorn Suites by Wyndham West Palm Beach
3.0 of 5 Hotel   |   301 Lamberton Drive, West Palm Beach, FL 33401   |  
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Ranked #1 of 33 hotels in West Palm Beach
Winter Springs, Florida, United States
2 reviews
5 helpful votes 5 helpful votes
“Pleasantly Surprised”
5 of 5 stars Reviewed May 6, 2013

We stayed there in May 2012 with our kids to go to our daughters state fine arts competition, and it was a great experience. The hotel was very clean (as a matter of fact, every time I went through the lobby it seemed someone was wiping down something at all times). The staff were very friendly and even gave special attention to our kids. The pool was well maintained, and our room was absolutely amazing. The hot breakfast we had was great both days, and we even got to use their pancake maker on it's maiden voyage morning! We booked through Expedia, and at the time we'd never heard of Hawthorne by Wyndham, so we were skeptical of what we would walk into based on the price point we were given, but the Wyndham name got us to finally go ahead and take a chance. We got SO much more than we expected! As a matter of fact, we have to go back to West Palm Beach next week for this year's competition, and we have already made our reservations at this hotel. Thanks for being an amazing, affordable hotel. We really appreciated all you did to make sure our stay was a great one.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this review, May 7, 2013
Dear JoyD,

Thank you so very much for your top rating of our Hotel. We strive to exceed our guests expectations in every way and glad to find we exceeded yours. I thank you personally for your kind words and attention to detail regarding your stay. We look forward to hosting your future trip. Please let me know if you have any special needs or requests to help your stay be the best.

Warmest Regards,
Michael Clark
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Haifa, Israel
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 25, 2013

This hotel is quite new and room is spacious. My only issue is that both my room, as well as public areas are simply not clean. Carpets look like they don't get a decent vacuum cleaning on a regular basis.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this review, May 7, 2013
Dear Gallsrael,

Thank you for your review and mentioning we are a nice Hotel. Forgive us if we missed the mark on our cleaning schedule. We do have dedicated employees assigned to clean 2 times a day all common areas, as well our Housekeepers detail clean and inspect all suites on a regular basis. I will communicate your review to our Executive Housekeeper to better monitor the time and schedule of the common area cleaning and to adjust the schedule based on need when the hotel is fully committed. Please contact me if you find yourself in the area again, we would love to exceed your expectations.

Regards,


Michael Clark
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Rotterdam, The Netherlands
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 15, 2013

We stayed here one night. Afterwards we could have stayed more nights but our other hotel was already booked unfortunately. If you are looking for an hotel while you are on the road and want to explore palm beach this would be an excellent choice. The hotel offers more than expected for its price.

The best thing about the hotel are its rooms. They are very spacious and they really do have everything you need. We had a standard room. At entrance you had the living area with a small kitchen, tv, coach, dinner table, fridge etc.. actually everything a small apartment has. The bathroom was also very spacious, it even had a make up table. Lastly the sleeping area. was also fine. It had a central AC so there was no noise. However you could hear some noise from outside as it was next to the freeway. But we were out a lot so every time we came home we were knock out for sleep till the next morning.

When I read the reviews and saw that it was next to the freeway I thought it would really look like those "fast" hotels just for a one night stay. But the opposite is true. the hotel is also next to a lake and the surroundings are actually very nice. The interior of the hotel is also very well maintained and has an inviting look.

The check in was also very fast and pleasant. They even had a complementary get together, with drinks and snacks the night we arrived. The breakfast is also ok. It is actually the same hot breakfast you get at any 3star hotel which offers a hot breakfast.

Overall very good value for your money hotel, which offers the extra space if needed.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this review, April 22, 2013
Dear kimberleyevita,

I am so glad to find we exceeded your expectations. We know it is a constant journey and we welcome the challenge to continue to be the number 1 hotel in West Palm Beach by Tripadvisor travelers. Being a Senior Contributor I am sure you have many stories and we are grateful you had a great story to tell of our Hawthorn Suites. Please visit again.

Warmest Regards,
Michael Clark
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Florida
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed April 14, 2013

I chose the Hawthorn Suites based on other Tripadvisor reviews. I had a 3 night stay which did not go so well from the very start. Check in was quick, but I wanted to pay cash and was told they still would hold $100 "incidental" fee against my card until check out. I did not like this policy, but was agreeable to keep my reservation. The room was found to be clean, roomy, comfortable and recently renovated. At 3AM there started to be a very loud noise that would not allow sleep, sounding like a vacuum cleaner behind the wall. After 2 hrs trying to sleep and hoping it would stop, I called the front desk and was told there were 5 staff memebers looking for the source of the noise. I requested a room change, and was told "the manager will be in at 7AM and will discuss it with you then". The manager was very apologetic and did offer a discount on the 1st night stay and a free upgrade for the remaining nights. I was told the noise was a plumbing problem between 2 rooms. The hotel appears to be an older renovated building and was being painted outside during our stay (the windows had plastic during our entire stay and the equipment took up half of the parking lot). During my stay I checked my card and found that the hotel had placed a hold of $271 on my card, even though I had paid cash, when I complained I was told the hold was released and my bank was still holding it, and it may last up to 5 days. Some additional notes about the hotel: the location is an easy drive to all WPB tourist attractions. The surrounding area requires hotel security services, and I did see at least 2 non-uniformed security during my entire lenght of stay. It appeared there were staff members living in the hotel, and some staff also were allowed to eat on the breakfast buffet while in uniform. Some notes on cleaning also: both rooms we were in had dirty light fixures, needed some dusting, and vacuuming. Both refrigerators had no ice though there were ice makers inside (no ice buckets avail in hotel, front desk will give you a ziplock bag full of ice). Our first room had only 1 large towel and no washcloths. Staff said they were being washed, and some were brought approx 2 hrs later. The hotel bfst was very good and hot, with an ample variety of food items. There was a 24 hr. beverage bar (coffee/tea) in the lobby, though not always open or well-stocked. On our last day of stay our room keys had been de-activated for no reason and had to be refreshed. Some rooms also had a locked cabinet as a safe box (FYI $250 fee if you lose the key), others had no such cabinet. The hotel desk offers a safe for valuables. During my stay one of the elevators was not functioning properly, then was down, and there is not stairwell to/from the lobby (it only is outside). I wish I could have offered a more favorable review, but unfortunately I was quite dissapointed in my stay with Hawthorn Suites and will not return.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this review, April 15, 2013
Dear mayzeeo10,

Forgive me if you had a disappointing stay at our hotel. Our top rated Hawthorn Suites was a new build hotel in 2009 and being in our 5th year we are refreshing the exterior with a fresh paint. This will be an approximate 3 week process and will cause little interruption for our guests except for the brief covering of the windows with clear plastic and the lift being in the parking lot.

Our suites do have automatic ice makers in the full size refrigerators which require our guests to lower the ice arm to begin to make fresh ice, this allows your suite to have fresh ice as well is a green saving measure which we pride ourselves on being environmentally aware. During the (New ice process) we do have immediate ice use bags at the front desk which guests may use while the ice making process is happening, this ice bag can be emptied in the ice bin in your freezer.

I am happy to find you found the location, breakfast offerings enjoyable. The hotel does not have staff members living here although we do have some guests who stay for several months as we are an extended stay hotel with some of the largest suites in the area. As a courtesy to some guests who may not be able to make breakfast due to a personal issue our staff may get a plate together for them and deliver it to them.

I hope you enjoyed your upgrade to our Presidential Suite for 2 of the 3 nights you were here and please offer us the opportunity to host a future stay.

Regards,
Michael Clark
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Baltimore, Maryland
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 10, 2013

Clean, comfortable, helpful staff. This hotel gets a thumbs up! Only criticism would be breakfast was a bit weak. I will stay here again when in West Palm. Great location lots of parking. Staff helped me pick a nice restaurant.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarkMichael, Director of Sales at Hawthorn Suites by Wyndham West Palm Beach, responded to this review, April 15, 2013
Dear TomtheWeeklyTraveler,

I am so glad to find your top review of our hotel. We value your comments regarding the clean, comfortable location of our hotel. I am delighted to find our staff shared with you a good dining option. Please visit us again, and thank you for your top review.

Regards,
Michael Clark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hawthorn Suites by Wyndham West Palm Beach

Address: 301 Lamberton Drive, West Palm Beach, FL 33401
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in West Palm Beach
#1 Business Hotel in West Palm Beach
#3 Romantic Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites by Wyndham West Palm Beach 3*
Official Description (provided by the hotel):
New hotel with very convenient location to businesses and local attractions and events located only 2.3 Miles from Palm Beach International airport and steps from the new Palm Beach Outlets.Whether you're embarking on a temporary assignment, or in need of a place to stay when relocating to West Palm Beach, Hawthorn Suites by Wyndham is the perfect hotel. Featuring one and two bedroom suites with fully-equipped kitchens with all utensils and a well lit work area with free WiFi and a 31" flat panel TV.We are serving free of charge a full hot breakfast daily. We invite you to come down to our Social Hour, twice a week in our Lobby, for a complimentary glass of wine, beer or soft drink together with selected snacks.Sign up for our Wyndham Rewards Program and benefit from Wyndham Hotels large network of participating point-redemption companies. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham West Palm Beach Hotel West Palm Beach
West Palm Hawthorn Suites
West Palm Beach Hawthorn Suites

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