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“Staff made the difference” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites MetroCentre

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Holiday Inn Express Hotel & Suites MetroCentre
2.5 of 5 Hotel   |   2485 MetroCentre Boulevard, West Palm Beach, FL 33407   |  
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Ranked #18 of 33 Hotels in West Palm Beach
Saint Charles, Missouri, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Staff made the difference”
4 of 5 stars Reviewed April 8, 2014

Clean room, quiet area with a fantastic front desk staff. Didn't like that it was 15 minutes from the beach but we couldn't beat the price. Comfortable and clean room. I wouldn't stay here again if I was going to the beach but if you're working in the area or have other reasons to visit I would pick this hotel over any other one.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hemal P, Manager at Holiday Inn Express Hotel & Suites MetroCentre, responded to this review, April 10, 2014
Dear Craig P:

Thank you for posting your comments. We are glad to hear that apart from our distance from the beach the rest of your stay was enjoyable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
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    24
    20
    6
    3
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21
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14
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
De Soto, Missouri
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 2, 2014

We stayed for multiple days on two occasions. It varied, but the night time noise from 45th Street was noticeable in our room on the pool side of the building. I asked to be placed on a quieter side on our second visit, but it was no better. The building and rooms were OK, but not as newish and nice as other H.I. Express locations we've visited. The hot breakfasts were great, but we could find no place to sit one of the mornings. A manager told us another room was available, but it wasn't apparent where that was. A side door closer to parking was available, but it didn't have card reader access like most other HIE locations, so it was not helpful.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
collinsville, il
Top Contributor
61 reviews 61 reviews
9 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 29, 2014

Stayed March 18-25th, spring training trip with 2 girlfriends. Not much around the hotel, Cracker Barrel, Wendys, Walmart closeby. Two double beds in a small room, worked out ok, were on the first floor, ladies room in lobby was handy.
Breakfast was fine, Sunday they were out of most everything early.
The pool is not heated, my friend reserved this hotel without the benefit of being able to cancel. Screwed for sure, would have liked to go to a different hotel. A waste to stay for a week and to only look at pool b/c it was to cold to get in. I asked when they were going to turn on the heater, there isnt one was the reply. Good grief.
The front desk staff was great, very friendly and helpful. The maintence guys were always working and very friendly as well. Even when a pipe in the hall burst and water was everywhere, one of the guys worked and worked, stopped the water flowing all over, shop vac to get the water out of the hall, all with asmile on his face. The hall did stink like mold for a few days, but they did something to get rid of the odor and it was fine.
This hotel is on a busy highway, even at the pool it was loud from traffic.
Room was clean, fridge/mw good size tv. Housekeeping staff was friendly and didnt bother us when we had the DND sign on the door.
I will not stay at this hotel again, there was nothing to do in the area. Not a tourist stop in any way, alot of medical offices. Plus the pool being so cold was a huge letdown.

Room Tip: Our room was ok, small, but queen beds would be nicer. We had 108, housekeeping stoof outside of our...
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  • Stayed March 2014, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hemal P, General Manager at Holiday Inn Express Hotel & Suites MetroCentre, responded to this review, April 1, 2014
Dear Cruisegal58:

Thank you for your comments, and your understanding during the plumbing incident. Your opinion is valuable to us. I would like to thank you for the kind words regarding the staff. Our employees strive to excel in customer service. I sincerely apologize for the lack of activity in the area. I would like to inform you that although the direct area is corporate, we are 5-10 minutes from many Palm Beach attractions, including the New Outlet Mall, Palm Beach Gardens, City Place, Clematis, and the beaches. Although the area is not what you were looking for during this trip, I hope that you return to our property or select another IHG Hotel for your next vacation.
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Boston, Massachusetts
Top Contributor
160 reviews 160 reviews
22 hotel reviews
Reviews in 42 cities Reviews in 42 cities
359 helpful votes 359 helpful votes
4 of 5 stars Reviewed March 17, 2014

We stayed here recently when we were in the West Palm area. I really had no major issues with this location....the beds were comfortable, the room was very clean, the breakfast was plentiful, and the employees were all very friendly. We had an opportunity to use the fitness center and the pool, and I guess my only suggestion here is that they may want to look into heating the pool as it was quite cold when we were there. I also wish that they would have had the fresh warm chocolate chip cookies available that many Holiday Inn Express locations have these days. That always makes a good impression on customers when they return after a long day.

Overall, a very good HIE location.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hemal P, Manager at Holiday Inn Express Hotel & Suites MetroCentre, responded to this review, March 20, 2014
Thank you for taking the time to review our property. Your feedback is very important in helping our staff deliver excellent customer service and complete customer satisfaction. I am glad that you enjoyed your stay, and hope that the cold pool will not deter you fro returning to our property. It does get warmer in the next few months. I just wanted to inform you that until the recent Brand Standard changes we were offering the fresh baked cookies, and once we have implemented the new standards, we may continue to do so in the near future. The Holiday Inn Express Brand is trying to establish consistency across the board, and that may mean that many hotel specific amenities that you have become accustomed to may be gone. However, the new standard amenities are great and we will be rolling them out in the near future, specifically for our Gold and Platinum Members. There will be substantial changes to the Express Breakfast as well, including an Oatmeal Station!
Also, I would like to clarify for the readers that the hotel is located directly off the main road in a Corporate Business Park. And the effects of any surrounding areas does not reach the Corporate Park. It is quiet at night and safe.
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Vero Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed February 22, 2014 via mobile

Old, dirty. Would never ever stay her again. The pictures portray a much nicer facility than in reality. I have stayed at many holiday inn express brand hotels in past and this one is sub-standard. Couldn't wait to check out.

  • Stayed February 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites MetroCentre, responded to this review, March 10, 2014
Dear Katwflorida,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Vero Beach, Florida
Top Contributor
66 reviews 66 reviews
31 hotel reviews
Reviews in 30 cities Reviews in 30 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 10, 2014

We stay in the area pretty often for our kids and their travel hockey team. This time we chose Holiday inn Express. I found the front desk staff to be above and beyond friendly. Close to what you would expect at the Breakers. The breakfast was great because they had HOT food not just nasty muffins and such. They even had biscuits and gravy which warmed my southern heart.

The rooms were just okay and a bit bland from other Expresses I have stayed @ in the past. I would stay here for service and break fast and you will not be disappointed.

Room Tip: Get the biscuits and gravy on top of the cheese omelette!
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites MetroCentre, responded to this review, February 25, 2014
Dear 6digityachtclub,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you again in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 1, 2014

Extremely friendly and personable staff. It was great meeting them! Will miss their smiling faces. Hotel had a nice breakfast, with healthy alternatives in addition to their regular items. Fresh coffee throughout the day. Linens and beds were good. Oranges offered from a fruit bowl at lobby. Decent for the dollar spent.

Stayed February 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites MetroCentre

Address: 2485 MetroCentre Boulevard, West Palm Beach, FL 33407
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 33 Hotels in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites MetroCentre 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel and Suites Palm Beach The Holiday Inn Express Hotel & Suites West Palm Beach Metrocentre is the perfect place to go on vacation, as you can enjoy the many attractions of Palm Beach. Our comfortable hotel is conveniently located right off I-95 and is just ten minutes from the Palm Beach International Airport (PBI). If you're in Palm Beach for business, the Palm Beach County Convention Center is only five miles from our accommodations, and the South Florida Fairgrounds are just ten minutes away. You'll also be near the Port of Palm Beach, Metrocentre Corporate Park and Pratt & Whitney. West Palm Beach offers many different attractions for vacationers. You can hit the links by getting in a game of golf at PGA National Resort. Rapids Water Park, located two miles from our West Palm Beach hotel, is home to the biggest water slide in Florida. City Place and Worth Avenue, also located just ten minutes from our hotel, provide premium shopping for those who want to stay inside. Additionally, you can enjoy a day at the beach by driving to one of our local beaches. After a day of sightseeing, return to our fabulous West Palm Beach hotel and enjoy choice amenities like free high-speed Internet access. You can keep up your daily routine by taking advantage of our Fitness Center and outdoor pool. Stay Smart with our West Palm Beach hotel deals. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Metrocentre
West Palm Beach Holiday Inn
Holiday Inn Express Metrocentre

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