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“Average. Nothing more nothing less” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites MetroCentre

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Holiday Inn Express Hotel & Suites MetroCentre
2.5 of 5 Hotel   |   2485 MetroCentre Boulevard, West Palm Beach, FL 33407   |  
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Ranked #18 of 33 hotels in West Palm Beach
Tampa, Florida
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
“Average. Nothing more nothing less”
3 of 5 stars Reviewed November 13, 2012 via mobile

There is not too much good to say about this stay. The Internet was down the whole stay and I was there on business so made it very difficult. Room was ok, bathroom had hair all around the floor, tub, and sink. Breakfast was not edible. It is a basic value hotel, if you are just there to sleep and go. FYI, I did complain and was told that at least the next I stay there I will have a better stay. My first stay in holiday inn and my last.

Stayed November 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 people have reviewed this hotel

Traveler rating
    15
    22
    18
    5
    3
See reviews for
19
15
5
11
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
New York Metro
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 13, 2012

The hotel is pretty average. The room was OK. We only spent one night there. The walls are very thin and we kept hearing people outside. The pillow cases said firm and soft on them, but all the pillow were the same. The breakfast was good.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Florida
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 1, 2012

Stayed here while attending a conference at another hotel. This property is just average. Breakfast is the typical Holiday Inn Breakfast which is nice that it's complimentary. The fitness center was less than desired. I couldn't get the treadmills to work, which there were only two and one bike. There weren't even any weights. It was a very small room. I'd probably stay somehwere else next time.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed September 4, 2012

This Holiday Inn Express is not up to par with the others. I've stayed at a lot of HIE's and this one is just ok. It looks like they tried to renovate the hotel but didn't go the extra mile to make it like the other HIE's.

The worst part was when I laid on the bed, which was very uncomfortable, and realized there was just a thin white sheet between me and the mattress. There was no mattress pad on the bed! Eww! I called to ask if they could put one on but they offered me a thick type comforter instead which worked fine. If not for the staff, I would have found another hotel that night.

Stayed August 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites MetroCentre, responded to this review, September 26, 2012
Dear Scorpiofl,

Thank you for sharing your feedback. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am sorry our hotel fell below your expectation and regret you were not satisfied with the conditions of the room you received. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Palm Beach, Florida
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 24, 2012

Just Arrived in town to relocate, front desk personnel were very friendly and efficient. Room is nice, nothing extraordinary but good for price.Easy location for access to highway. Breakfast was very nice one of the best for this chain.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hemal P, Manager at Holiday Inn Express Hotel & Suites MetroCentre, responded to this review, July 30, 2012
Thank you for your review, we appreciate the kind words and look forward to having you as our guest again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 23, 2012

Room requested: 2 Double beds with sleeper sofa

The Good:
*Breakfast was very good, one reason I prefer Express. Two adults and two children left happy.
*Gentleman at check-in was fast and nice.
*Sleeper sofa pullout was large enough for two younger teens
*Large gas station/convenience store across the street
*Free wi-fi
*Room was side facing major street and didn't notice much traffic noise (this could be due to AC unit...see below).

The Bad:
*Cleanliness of room was average
*I didn't notice any really close (within walking distance) places to eat; though I didn't search high and low for any either.

The Ugly:
*The AC unit on this 2nd floor corner room was LOUD

Room Tip: Avoid rooms near elevator or stairs
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hemal P, Manager at Holiday Inn Express Hotel & Suites MetroCentre, responded to this review, July 30, 2012
We appreciate you taking the time to complete the review of our property. I apologize that we were not able to provide you with the information about the surrounding restaurants. We thank you for your comments, the guests are the only ones that can help us improve in areas that we may need additional attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Top Contributor
228 reviews 228 reviews
56 hotel reviews
Reviews in 91 cities Reviews in 91 cities
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed May 9, 2012

Helpful front desk staff, room on ground floor was comfortable and clean. Only down point was someone trying (in vain) to start their car outside our widow at 6am.
Breakfast was pretty standard, fruit disappears quickly! Breakfast room was large and airy and tables were cleaned quickly.
No standout features.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites MetroCentre

Address: 2485 MetroCentre Boulevard, West Palm Beach, FL 33407
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 33 hotels in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites MetroCentre 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel and Suites Palm Beach The Holiday Inn Express Hotel & Suites West Palm Beach Metrocentre is the perfect place to go on vacation, as you can enjoy the many attractions of Palm Beach. Our comfortable hotel is conveniently located right off I-95 and is just ten minutes from the Palm Beach International Airport (PBI). If you're in Palm Beach for business, the Palm Beach County Convention Center is only five miles from our accommodations, and the South Florida Fairgrounds are just ten minutes away. You'll also be near the Port of Palm Beach, Metrocentre Corporate Park and Pratt & Whitney. West Palm Beach offers many different attractions for vacationers. You can hit the links by getting in a game of golf at PGA National Resort. Rapids Water Park, located two miles from our West Palm Beach hotel, is home to the biggest water slide in Florida. City Place and Worth Avenue, also located just ten minutes from our hotel, provide premium shopping for those who want to stay inside. Additionally, you can enjoy a day at the beach by driving to one of our local beaches. After a day of sightseeing, return to our fabulous West Palm Beach hotel and enjoy choice amenities like free high-speed Internet access. You can keep up your daily routine by taking advantage of our Fitness Center and outdoor pool. Stay Smart with our West Palm Beach hotel deals. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Metrocentre
West Palm Beach Holiday Inn
Holiday Inn Express Metrocentre

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