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“Great way to end and start a year!” 5 of 5 stars
Review of Hampton Inn West Palm Beach Central Airport

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Hampton Inn West Palm Beach Central Airport
2.5 of 5 Hotel   |   1601 Worthington Road, West Palm Beach, FL 33409   |  
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Ranked #3 of 33 Hotels in West Palm Beach
GreenLeadersSilver level
Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great way to end and start a year!”
5 of 5 stars Reviewed January 1, 2013

From the moment we walked in, we had nothing but a great experience. TJ at the front desk did everything he could to make our stay the best it could be. All of the staff was very friendly and helpful. Our room was beyond clean and huge and the bed was super comfy! We just missed the shuttle to cityplace so TJ called them and they came back for us. Dennis the shuttle driver was also very sweet and friendly. The breakfast was wonderful-a huge selection of fresh foods. I will definitely be back! Thank tj the dj!

Room Tip: Our room was far from the elevator and was very quiet!
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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270 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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CT
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 27, 2012

I have stayed at this well-located hotel at least three times a year for the past decade or more, which is an obvious sign of the fact that I have found it fairly enjoyable. I am sorry to report that in many noticeable ways, the quality of the hotel is deteriorating.

First example: housekeeping is apparently either rushing through each room or using poorly trained staff. When I checked in to my room, I found a paperclip on the bathroom floor, several large dust bunnies in the living area, and a not thoroughly cleaned bathroom sink. Furthermore, the bedside lamp had a light bulb that had burned out. Finally, the temperature in the room was 76 degrees F not only at the time I checked in but when I returned to my room the following afternoon (I had set the thermostat to 72, so obviously someone had changed it). Yes, any one of these items by itself might just be a slight annoyance, but the overall pattern seems to indicate a trend.

There are no longer free newspapers distributed to guest rooms and left in the lobby for guests. Again, this doesn't make this a lousy hotel, but obviously they are trying to cut corners.

More distressingly, wi fi service is highly erratic. I have had to re-set the wi fi access in my room four or five times an hour. Finally, out of frustration, I just went down to the lobby to use on of the two computers (not using wi fi) there. Also, cell phone service is spotty in some of the rooms. (I have experienced this for years now.) I sometimes have to go outside the hotel to be able to make a clear cell phone call.

To be fair, there are many good things about this place. The desk staff are invariably friendly and helpful. The breakfast buffet is more than adequate, although certainly far from gourmet. (But hey -- it's free.) The flat screen TVs in each room are nice. The renovated bathrooms are improved. Perhaps best of all, the location (about a half mile from the airport and the major car rental lots and close to I-95) is great.

But....

The mattresses are now lumpier than they felt two or three years ago, suggesting that they haven't held up so well to heavy use.

There is still no restaurant or bar service here -- not even in room mini-bars.

The swimming pool is very, very small. If there are two or three kids playing in the pool, it isn't usable by adults in any swimming sense.

More importantly in terms of getting a decent night's sleep, insulation in the guest rooms is not very effective. Any rooms located near elevators or ice machines hear the noise every time these devices are used. And if a loud conversation is being held in the hallway, you can hear it inside a guest room from quite a distance away ... even at 3 AM.

I certainly hope the hotel rectifies these problems. But if these same problems continue at my next stay in less than two months, I will have to switch loyalties and stay somewhere else for my visits.

Room Tip: Stay away from the elevators and ice machines!
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Madison, Wisconsin
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 24, 2012

Stayed here on Thanksgiving as we had an early flight the next morning. The front desk staff made sure that we were well taken care of. They even had recommendations for Thanksgiving dinner! Our room was very clean and well maintained. The entire property is well cared for. The fresh baked cookies at the front desk in the evening was a nice touch!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Roanoke Indiana
Top Contributor
53 reviews 53 reviews
6 hotel reviews
Reviews in 32 cities Reviews in 32 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 2, 2012

We visit this location at least once a year. It continues to meet the Hampton expecations. This visit the front desk wasn't performing at its best, but the room and location is worth the effort. Will return again next year.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Wiley Ford, West Virginia
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 29, 2012

After numerous stays and tolerating the remodeling work and swearing I would not return, I ate my words and returned. The newly remodeled rooms are nice. nothing special. Bad thing is, when I am staying at this hotel, I normally spend quite a lot of time in my room working on my laptop. Since the rooms have been remodeled, the HVAC system is beside the desk. It is extremely uncomfortable trying to sit there with the air conditioning blowing across you. A little effort on behalf of the staff would result in the furniture being rearranged so that this does not happen. It is very irritating. Be careful looking at the hotel web site. All of the photographs are not of this property. Many are of the Hilton Garden Inn next door. Agreed, they are sister properties, but a little unethical in my opinion. Also on this particular stay, the hotel was inundated with construction workers who decided it was a good place to spend their evenings in front of the hotel drinking beer and using every foul mouthed word possible. No respect was given to families with children, or to anyone else for that matter. I repeatedly commented to the front desk that it was embarrassing to be a guest here and have to witness this every evening. No one seemed to care. I also sent these sentiments directly to the Hampton web site twice. They never replied, so apparently no one cares. Problems like these normally have a way of working themselves out. When the business closes, that will be the solution.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers Beach, Florida
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 22, 2012

Problems from the second we walked in. We had paid in full in advance through the Hampton/Hilton website two weeks prior to our stay (it was a special rate for advanced payment). The hotel did not have record of the rooms being paid for, and when I told the clerk, she told me that I was wrong, and the rooms had not been paid for. She changed her position when I showed her my online bank statement showing the withdrawl, but it was too late, she had already basically called me a liar. She then did nothing, and acted as if she didn't know what to do to correct the problem. I stood at the desk and called Hilton's 800 number while the clerk did NOTHING until she heard me talking to my girlfriend (while on hold) about how annoyed I was, and how this would once again be addressed through the Hilton CEO. THEN she got on her phone and called someone attempting to correct the problem. She had already charged my credit card for the rooms and advised me that the charges couldn't be taken off until the following day. We then checked in to well-appointed rooms, but the toilet in one of the rooms wasn't working. We decided to relax by the pool for awhile, but was told by a maintenance man on the way there that the pool was closed due to an algae issue.
It was one thing after another. I do believe this can be and probably often is a fine place to stay, but Hilton should really step in with some customer service training at this location. In all fairness, the rooms were pretty clean, nicely decorated, and the hotel overall is above average.

Room Tip: The bedroom suites are very nice and spacious.
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Cartersville, Georgia
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 26, 2012

What can you say, " another SOLID stay at a Hampton."
I thought the bacon and french toast was a change from what most Hamptons serve for breakfast. And the outside garden is a nice touch....Nice place to stay close to the airport:)

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn West Palm Beach Central Airport

Address: 1601 Worthington Road, West Palm Beach, FL 33409
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in West Palm Beach
#2 Green Hotel in West Palm Beach
#3 Business Hotel in West Palm Beach
#5 Romantic Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn West Palm Beach Central Airport 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
Located just one mile from Palm Beach International Airport, Hampton Inn West Palm Beach Central Airport offers easy access to exciting attractions including City Place, Kravis Center, Palm Beach and Downtown. Our Palm Beach Airport hotel features convenient amenities such as free airport shuttle service, free property-wide WiFi and 24-hour snack shop. Start your day off right with a free hot breakfast with waffles, oatmeal and much more. Keep up your routine at our fitness center and outdoor pool. Guestrooms at our Palm Beach Airport hotel feature signature Hampton Beds, 32-inch flat-screen TVs, free WiFi, microwaves and mini-fridges. Upgrade to a suite for even more amenities such as separate living and sleeping areas and pull-out sofa beds. Our ideal location and free onsite parking makes us a top choice among Palm Beach Airport Hotels. ... more   less 
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Also Known As:
Hampton Inn West Palm Beach Central Airport Hotel West Palm Beach
West Palm Beach Hampton Inn

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