The lobby is large and spread out didn't feel like our group was on top of family reunion going on however the pool area was very small strange garden patio that was not kept up like the rest of the hotel. The front desk staff was helpful and very sweet.

Stay was good however, it was a little loud in the hallway at times.

I had hoped it was just the renovation that caused the staff to be less than at their best, but after reading other reviews, I may have given them too much credit. When I arrived, the lobby was under renovation (there was no indication of this on the HiltonHonors web site). The front desk was at a temporary location, so I was inclined to chalk up problems to the chaos of construction. The room I reserved was not what I got, but this happens, and the room I did get was clean and in good shape. My key card only got programmed for one night, although my stay was for two, so on Tuesday I had to have it reprogrammed. Once again, this does happen from time to time. The desk person's response was to act as though I must have caused the key to not work, which I find irritating and demeaning for them to act as though customers do not know how to take care.
The overall attitude of the staff was that the customers were incidental. No staff member went as far as to be rude, but neither were they welcoming or particularly friendly.

Outside of the staff, the hotel was average. Nothing to brag about. This is another Hilton property that still uses Lodgenet, limiting the available television channels.

The breakfast area was clean and the food was plentiful, but again, nothing exceptional.

I will not be in a hurry to stay here again.

I paid for 6 nights, but I stayed only 5: I did not use the first night since I was stuck at the Dallas Airport because of a big storm. I called twice to advise them, and also my son called once. In spite of the fact that it was not my fault, but a problem caused by weather, I was immediately told that I was not entitle to any refund for that night.There was constant noise at the hotel because of the renovation. The breakfast was simply disgusting:scrambled eggs that tasted like gummies, old coffee, boiled eggs sitting on a dubious liquid...
I needed a stamp for an urgent letter I had to send, and the rude and arrogant young guy at the reception told me (still a guest at the hotel): go up to your room, take the 45 cent for the stamp, come back , and, THEN, I will give you the stamp" I could not believe to my ears !!!
I reported the fact to the manager, who seemed to care less. In fact, he told me : "We do not have a cash flow" and he continued to do what he was doing (moving stuff, I believe. He treated me as I were a nuisance...?????????? 45 cent for a stamp????? And you send me back up to my 3 floor room to take the money, while I am still a guest at the hotel and not on my way out for good? Rude people, arrogant!!! I am surprised that they can work and keep their job at that Hotel.