We called ahead for reservations at 7:30 PM. When we got there, they told us it would be 15-20 minutes, which was fine. There were 6 of us, and at this restaurant, the bar is area is very small so we were standing by the entrance. It was actually a chilly night in South Florida, they had a few heaters outside, but still chilly, and we were not prepared to sit outside, e make the reservations for indoor, and we were all wearing short sleeves. there were 3-4 times, they came by and asked us to move because we were taking up too much space and people had trouble getting through (which is understandable, since there is really no where to stand). At 8:30, they asked us ot move again and I asked when we would be seated, we have now been waiting for an hour. He said soon, but could not tell me when, and he asked me to move again. So I said, where would you like me to go, to the parking lot ? (and surprisingly, he actually said yes). So I did just that, while i went outside, he convinced the remainder of our party to sit outside and he would put heaters on both sides of out able, which sounded fine, so we sat outside. They took our drink orders and food orders right away and the waitress (alicia) was very positive and apologized over and over, she was actually very helpful. We got our drinks, soup and salads right away, the soup was lukewarm at best. We finished the soup/salads in 5-10 minutes, then we set until 9:30, almost an hor later, still no food, and worse yet, no heaters were ever moved, even though we asked a few times. So needless to say it was cold and we were hungry. Finally they moved us inside after w threatened to leave. When the food finally came at 9:45 (1 hour, 10 minutes after ordering), it was sporadic, two people did not get their meals until 10 minutes after the other 4, and some of the food was not hot. It appeared they forgot some of the orders, the waitress apologized again and actually I think she was embarrassed and felt bad about it. We then received the check and were surprised that they did not give us some sort of break on the price or as free drink. I have to say that in the 10 days I was on vacation, Zuccarelli's was the worst experience I had. They continually lied to us to appease us, we not very coordinated and the food was nothing special and cold to boot.Complaining does no good at this place, they expect you to accept sub-par service and food for a price that is not a bargain.
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