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“Very Poor Customer Service and food not hot” 1 of 5 stars
Review of Zuccarelli Italian Kitchen

Zuccarelli Italian Kitchen
4595 Okeechobee Blvd, Ste. 126, West Palm Beach, FL 33417-4762
(561) 686-7739
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Ranked #214 of 565 Restaurants in West Palm Beach
Cuisines: Italian, Pizza
Dining options: Breakfast/Brunch, Reservations, Late Night
Restaurant details
Dining options: Breakfast/Brunch, Reservations, Late Night
Highland, New York
Contributor
11 reviews 11 reviews
10 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Very Poor Customer Service and food not hot”
1 of 5 stars Reviewed March 8, 2014

We called ahead for reservations at 7:30 PM. When we got there, they told us it would be 15-20 minutes, which was fine. There were 6 of us, and at this restaurant, the bar is area is very small so we were standing by the entrance. It was actually a chilly night in South Florida, they had a few heaters outside, but still chilly, and we were not prepared to sit outside, e make the reservations for indoor, and we were all wearing short sleeves. there were 3-4 times, they came by and asked us to move because we were taking up too much space and people had trouble getting through (which is understandable, since there is really no where to stand). At 8:30, they asked us ot move again and I asked when we would be seated, we have now been waiting for an hour. He said soon, but could not tell me when, and he asked me to move again. So I said, where would you like me to go, to the parking lot ? (and surprisingly, he actually said yes). So I did just that, while i went outside, he convinced the remainder of our party to sit outside and he would put heaters on both sides of out able, which sounded fine, so we sat outside. They took our drink orders and food orders right away and the waitress (alicia) was very positive and apologized over and over, she was actually very helpful. We got our drinks, soup and salads right away, the soup was lukewarm at best. We finished the soup/salads in 5-10 minutes, then we set until 9:30, almost an hor later, still no food, and worse yet, no heaters were ever moved, even though we asked a few times. So needless to say it was cold and we were hungry. Finally they moved us inside after w threatened to leave. When the food finally came at 9:45 (1 hour, 10 minutes after ordering), it was sporadic, two people did not get their meals until 10 minutes after the other 4, and some of the food was not hot. It appeared they forgot some of the orders, the waitress apologized again and actually I think she was embarrassed and felt bad about it. We then received the check and were surprised that they did not give us some sort of break on the price or as free drink. I have to say that in the 10 days I was on vacation, Zuccarelli's was the worst experience I had. They continually lied to us to appease us, we not very coordinated and the food was nothing special and cold to boot.Complaining does no good at this place, they expect you to accept sub-par service and food for a price that is not a bargain.

  • Visited February 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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70 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great Dinner”
4 of 5 stars Reviewed February 25, 2014

I had veal Marsala. The waitress asked if I wanted to put some of the Marsala sauce on the side of the pasta. That was a great idea! My husband had spaghetti with sausage. It was very tasty. Not sure why there are any complaints about this place. The bread is great and service from Jennifer was fine!! Some people must be pretty picky.

  • Visited February 2014
    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Top Contributor
143 reviews 143 reviews
119 restaurant reviews
Reviews in 55 cities Reviews in 55 cities
163 helpful votes 163 helpful votes
“Will never go back there.”
1 of 5 stars Reviewed February 24, 2014

We ordered take out at 6:15 pm and showed up 30 minutes later as instructed. Our food was not ready. By 7:50 pm we gave up and left with nothing. The hostess kept apologizing but did nothing to get our food going. All the while diners kept coming in and we watched them getting their food.
How disappointing.
There are many other restaurant choices for us and we will not be coming back here.

  • Visited February 2014
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Senior Contributor
24 reviews 24 reviews
18 restaurant reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“Great casual Italian restaurant with entertainment!”
4 of 5 stars Reviewed January 31, 2014

We just stopped by for a pizza and a couple of drinks, and we were pleasantly surprised by the great food, friendly service and accommodating outdoor area. The waitress was very informative about the upcoming Motown entertainment, which only made us wish we could come back for the event. What more could you ask for in a great place to eat lunch?

  • Visited January 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
west palm beach
Senior Reviewer
8 reviews 8 reviews
6 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“UUUGH”
2 of 5 stars Reviewed January 24, 2014

Went in for dinner & to listen to some live Jazz. The music was Great !! The service was horrible. After being seated next to the (host station / front door) we waited for 10 minutes until busboy came over, brought some bread. After another 5 minutes or so we had to ask the host for menus. When a waiter finally came to out table he just asked what we wanted. No mentions of the many specials listed in the front when you walked in, did not ask if we wanted a drink or if we wanted to see the wine list. Again we had to ask for both.
The food was average & overpriced.

  • Visited January 2014
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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