Whenever I found time on my trips to the US I visited Morton's. The great part with Morton's was that you always could bet that it was a great food experience and I never was let down until yesterday in West Palm Beach. Yesterday, I had a dinner reservation for 8 guests. My family and friends are visiting the area and it was my son’s 13th birthday. Besides the good quality of beef we decided to go to Morton’s because of their Seafood and especially the Lobster they serve.
Arriving at Morton’s we have been offered a round table next to the kitchen door and the serving counter. We accepted this as we expected that the restaurant will be fully booked on a Friday evening. But besides about 5 other tables the restaurant stayed empty for the rest of the evening. So we were very disappointed to find out that they did not give us a better table.
After studying the menu the waiter told my father that we would make a fast decision on the Lobster as they are very limited. My father told him that we would like to have five Lobsters (Whole Baked Maine Lobsters). It didn’t take long until he came back and told us there are no lobsters at all, as they did not received a delivery today. After complaining to the waiter, Lisa Lewis the Manager came to the table and told me that they only had one lobster and it has already been sold (0800 p.m. and an empty place). She then mumbled something that she will check, but as we found out later, nothing has happened and no Lobster were available. Asking how that can happen on Friday evening she told us some excuses such as it is low season in WPB. For me that was absolutely unacceptable, that they cannot serve one of their main dishes on Friday evening. One or two years ago Morton has proudly presented the lobster on the table and now they can’t serve one!
In general the food was ok: my Fillet Mignon was a bit dry and the Chicken Christopher from my son was hard – so nothing special for a total bill of USD 961.29 after Lisa has deducted all the desserts from our bill – that was nice.
However, based on that experience this will be my last visit to Morton. It seems the place has lost his spirit and quality and there are many better places living up to the quality and value I expect!
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