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“Very nice convenient hotel” 4 of 5 stars
Review of Courtyard by Marriott West Palm Beach Airport

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Courtyard by Marriott West Palm Beach Airport
3.0 of 5 Hotel   |   1800 Centrepark Dr E, West Palm Beach, FL 33401   |  
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Ranked #12 of 33 Hotels in West Palm Beach
Fort Lauderdale, Florida
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 22 cities Reviews in 22 cities
26 helpful votes 26 helpful votes
“Very nice convenient hotel”
4 of 5 stars Reviewed March 27, 2014

The location is a bit off the beaten track, office complex center, right of interstate 95 some road noise. Car required for dinning or getting to downtown West Palm Beach. The hotel staff were great, clean and well laid out lobby, cute restaurant limited menu. Rooms are spacious with good bedding, free wifi. My only complaint is the bathroom lightning is very poor as is the vanity and sink! Trying to be energy efficient at the expense of dim lightning doesn't make sense at this level of hotel

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, April 6, 2014
Joe M,
Thank you for writing a review from your visit to Courtyard West Palm Beach. We're pleased to hear of the level of service and cleanliness you experienced and we appreciate your feedback regarding the lighting in the bathroom. We will certainly take your comments into consideration for improving our property. Thank you again for writing. We hope you'll visit us again in the future.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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116 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
demaileron
Top Contributor
124 reviews 124 reviews
86 hotel reviews
Reviews in 47 cities Reviews in 47 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed March 20, 2014

Really cool shuttle driver, very quick service! No complaints about the room or housekeeping. Courtyard rooms are really nice and well-kept.

Always recognize Marriott status. This property gets five stars overall, but there are two things to consider.

One, Courtyards do not offer a complementary breakfast. Keep that in mind. Another complaint is Donald Trump's private Boeing 757 casts a shadow on the pool area.

Overall, this hotel gets five stars. I wish I could give it more because the airport shuttle is so good. Look forward to my return!

Stayed January 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, March 25, 2014
Demaileron,
We’re happy to receive your feedback from your visit to Courtyard West Palm Beach. I’m glad our accommodations and service met your expectations and you enjoyed a great stay. Thank you for writing a review and choosing our hotel for your travels. We hope to welcome you back again soon.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spartanburg, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 20, 2014

Wonderful location, love the pool and beautiful landscape design.
The staff and management were very accommodating and friendly they go out of their way to make sure I had everything I needed. If you need a place to stay in the area choose this every time. I greatly enjoyed my stay here.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, March 25, 2014
Iammollyjones,
Thank you for taking time to reflect on all the aspects that made for a fabulous stay at Courtyard West Palm Beach. I’m delighted to hear that you felt well taken care of by our staff and had an opportunity to enjoy the pool. We hope you’ll return for another visit with us again in the future. Thank you once again for writing.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfort, IL
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 13, 2014

Stayed there last night before flying out of West Palm. Had good reviews so we used our points. Ideal location to the airport and car rental return. We had 2 complaints. They first sent us to the wrong room which had not been cleaned yet. They gave us another room which was nice, except for the bed which was unacceptable. It was extremely soft. When we told the hotel manager, Rebecca, she said it was a mattress on the 12th year of their 12 replacement policy. Which is unacceptable especially for a Marriott. We a new room, so maybe they are all like that, but we were offered a bed board. Rebecca couldn't have been nicer and did everything in her power to make us happy, including a free breakfast. Other than that, the hotel was spotless and everyone was extremely courteous. Would stay there again. Especially after they get the new mattresses. LOL!

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, March 19, 2014
CKwitkowski,
Thank you for writing a review. I appreciate you recognizing our efforts in service and apologize again for any discomfort you experienced during your stay. Your feedback is important to us as guest satisfaction is our highest priority. I'm pleased to know you would stay with us again and we hope to welcome you back in the near future. Thank you again for your comments.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fishkill, New York
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 6, 2014

I have stayed at many Courtyard Marriott before and they are always dependable. The pool area for this one hotel is really nice with beautiful landscaping. The only problem is we found out they ran out of towel when we were about to leave the pool area. The pool is warm and the water is clean. The room is rather small but the bathroom is big enough. There is a laundry facility at the premise. The hotel location is quite far from the main road which is nice and an added security/safety. Plenty of parking. The lobby and check in area is weird, it's really tiny but we were never there anyway so it doesn't matter.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, March 11, 2014
Ben P,
We appreciate hearing about your stay with us at Courtyard West Palm Beach. My team and I take pride in ensuring all our guests receive the Marriott quality stay that they've come to expect from us. Your feedback on areas of opportunity is important to us. Thank you again for writing and please visit us again soon.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
1 review
4 of 5 stars Reviewed March 5, 2014

The hotel was very nice. The lobby was great spacious and comfortable. Gym was just couple weights and a treadmill but pool and hottub was nice. Staff very friendly and helpful especially Dakota from the bar downstairs.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, March 11, 2014
Zach J,
Thank you for sharing feedback from your visit at Courtyard West Palm Beach. We appreciate you selecting our hotel for your work trip, and we're glad you enjoyed a comfortable stay. I will be certain to share your kind comments with Dakota and our team for the friendly service delivered during your stay. We hope you'll visit us again soon. Thanks again.

Sincerely,
Rebecca Gabriel, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
5 of 5 stars Reviewed March 4, 2014

Had a great time! The lady working every night at front desk Linda, was very nice and helful. Will definitely come back. The shuttle in the morning was right on time and made it tomthe airport even thoughn I over slept!

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, General Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, March 11, 2014
s j,
Thank you for writing a review from your visit to Courtyard West Palm. We’re glad you had a great time and we appreciate you recognizing Linda’s hospitable service. We look forward to your return visit. Thanks again.

Sincerely,
Rebecca Gabriel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott West Palm Beach Airport

Address: 1800 Centrepark Dr E, West Palm Beach, FL 33401
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in West Palm Beach
#12 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott West Palm Beach Airport 3*
Official Description (provided by the hotel):
One of the best among West Palm Beach hotels, the Courtyard by Marriott West Palm Beach Airport hotel is ideal for business or leisure! When you are looking for a hotel near Downtown West Palm Beach, the Courtyard West Palm Beach is conveniently located off of I-95 and near CityPlace and Clematis Street. This hotel in West Palm Beach is just 5 miles from Palm Beach and the famous Worth Ave. Our hotel near West Palm Beach Airport (PBI) offers free transportation to and from the Airport and CityPlace. Begin your day in The Bistro - Eat. Drink. Connect.(R) offering meal items and Starbucks(R) coffees and evening dinner service with cocktails. Unwind in our luxurious outdoor pool and whirlpool or keep fit in our fitness center. Our guest rooms have conveniences such as mini-refrigerators, in-room coffee, 32" flat screen TV & Free Wi-Fi. Looking to host a meeting in a West Palm Beach hotel? Our meetings rooms can seat up to 60 people. The Courtyard West Palm Beach Airport hotel awaits you! ... more   less 
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Also Known As:
Courtyard By Marriott West Palm Beach Airport Hotel West Palm Beach
Courtyard West Palm Beach
West Palm Beach Marriott
West Palm Beach Courtyard

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