We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“HOME AWAY FROM HOME!!” 4 of 5 stars
Review of Courtyard by Marriott West Palm Beach Airport

Save Saved
You added Courtyard by Marriott West Palm Beach Airport to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Courtyard by Marriott West Palm Beach Airport
3.0 of 5 Hotel   |   1800 Centrepark Dr E, West Palm Beach, FL 33401   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Price
3-Night Stays: Save 15%
Ranked #9 of 33 hotels in West Palm Beach
Ridgefield Park, New Jersey
1 review
1 helpful vote 1 helpful vote
“HOME AWAY FROM HOME!!”
4 of 5 stars Reviewed October 3, 2012

My boyfriend and I flew into PBIA at approxiametly a quarter to 10pm, after one quick call to your location, the shuttle was sent to the airport to pick us up. VERY CONVENIENT!! Juan, the driver was our first pleasant experience heading to the hotel, Juan was friendly and informed us of local activities in the area. Ie: beaches, shopping malls, and local trains that could take us into Miami. (Great information, for our next visit). This visit was mainly about relaxing, getting away from the stress of fast past area we reside in, as well as our hectic work schedules. Arriving at the hotel, we were greeted by Linda, who was extremely pleasant, personable, and a simply geniume person. Working in the hospitality field myself, I can spot when someone's being "robotic/phony" but that was simply NOT the case concerning Linda. The third person, who made our stay a great one was Dakota from the Bistro(Restaurant). He greeted us, introduced himself, even held conversation with my boyfriend about cars/motocycles, (definetly had my boyfriends attention). Having such wonderful staff, I see first hand why there are majority good/great comments said about this location.

I would like to also thank the GM for honoring the associate rate, I truly appreciate it.

The staff members mentioned really made this vacation/birthday trip amazing, and we are both looking forward to our next visit!!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, October 9, 2012
Nicole H,
Thank you for your kind review. We're glad you chose to stay with us, and pleased you enjoyed your visit. We appreciate your recognition of our Associates, Juan, Linda, and Dakota, and I'll make sure they receive a special commendation for their outstanding service. We hope you will come and visit us again for another relaxing vacation soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

108 people have reviewed this hotel

Traveler rating
    50
    31
    15
    7
    5
See reviews for
20
18
11
41
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Winter Garden, Florida
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 24, 2012

We stay here a few times a year and have been coming for about 5-6 years. The staff is great and it is really a great hotel and great value for the area. We are welcomed like we are walking in to our own home. The pool is huge and they have a realy nice fitness room. The hotel rooms are good size and always clean. Highly recommended for any stay in the West Palm Beach area.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, July 27, 2012
Helen A,

Thank you for taking the time to write about our hotel on TripAdvisor. We certainly appreciate your kind words and high recommendation for all future travelers. It is always a pleasure to have you and your family staying with us. We hope to see you again soon.

Sincerely,
Rebecca Gabriel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 7, 2012

We stayed two nights as part of a wedding party. We had a suite which was nice ,with a fridge and microwave. We wanted to shower in the afternoon before the wedding but no new towels had been brought to our room. Two maids were in the hall ,both were asked for towels ,one walked away and the other said to go to the desk to get some. hey both had towels on their carts. Went to the desk and was told to go to the pool and get some.
The next day the same thing happened no towels ..called the desk..two hours later about 4pm we got towels. My guess is they don't have enough towels until laundry is done.
Went to the business center to use the computers. One of the staff (maid) was cleaning th lobby and talking into her blu- tooth loud enough for everyone within 10 yards to hear her. She was talking to a friend about her " man". This was a very intimate conversation not something for the general public . She spoke in avery loud voice making it hard to concentrate on my business work. The same person cleaned on our floor the next day again talking on her blu-tooth in a very loud voice the whole time she "worked" A policy is needed about cell phones on the job.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, July 9, 2012
Tom o,
Thank you for taking the time to share your comments on our hotel, I regret that you did not have a good experience with us and sincerely apologize for all of the above. Our housekeeping team is also receiving a refresher on our high Marriott standards and will be held accountable to them by me personally.

All feedback is valuable to us so that we can perfect our guests’ experiences and again, I greatly appreciate you taking the time to share yours.

Sincerely yours,
Rebecca Gabriel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed May 29, 2012

Decided to stay overnight so we could catch our flight to the Bahamas without being stressed out worrying if we would make our flight.

Courtyard was perfect. Clean, large room. Nice Bistro for a bite and drink.

Loved sitting out by the pool and just chilling with a glass of wine.

The shuttle into City Place and the airport was very convenient.

My only suggestion would be that they provide a complimentary breakfast...not just coffee.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, July 9, 2012
Audthang,
Thank you so much for taking the time to write a review about your experience at our hotel and for recommending us. I will pass along all of your comments to our team during our next weekly meeting. We look forward to seeing you again!

Sincerely,
Rebecca Gabriel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississippi
Top Contributor
82 reviews 82 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed February 13, 2012

This is a great hotel. I stay frequently for business. The staff is consistent and so is service and the cleanliness of the rooms. If it was on the beach would be perfect, but its close to the airport. The food is good and the lounge/bar is great. All the rooms are up-to-date. I would have to really be picky to find anything to complain about here. Maybe they could have more channels on TV?

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, February 29, 2012
MSPilot
We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.

Thanks again,
Rebecca Gabriel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 20, 2012

I was in West Palm for business and stayed at the Courtyard. I was so impressed with this hotel because it allowed something I have never seen before - we were allowed check in at 9am at no extra cost (as opposed to the usual 3pm or so) - this meant my family could shower and nap while I worked. That was fantastic! Free coffee in the lobby in the morning, very clean rooms, and a cafe in the lobby with a store that included microwave meals, all types of snacks and toiletries as well as beer and wine. In addition, it's less than 3 miles to one of the best places in West Palm to eat and relax - City Place. My only complaint is that the highway, I-95 is very close to the east side of the hotel but I didn't hear any noise at night. It also has a nice warm pool.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ConcordHospitality, Manager at Courtyard by Marriott West Palm Beach Airport, responded to this review, February 29, 2012
Thanks so very much Hannah1014 for writing a review and recommendation! I am pleased you enjoyed your stay with us. We look forward to seeing you again when you are in the area!

Best regards,
Rebecca Gabriel, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 18, 2011

We chose this place for it's location near West Palm Beach Airport and Budget Rental. We had an early morning flight and thought it made sense to stay close to the airport. The hotel is set back from the road in what appears to be a corporate park. The front desk person seemed somewhat new although she was pleasant. We asked for some restaurant recommendations in the area. She then gave us the name of a place after some thought and we wrote the directions down which turned out to be wrong. The left turn should have been a right and so on. There are no decent restaurants in the immediate vicinity of the hotel. The room was very clean and comfortable and we had no complaints there. The wake up call came about 15 minutes later than we requested. For a clean room at a decent price near the airport you can't go wrong. Expect more and you might be disappointed. We have stayed in better Marriott Courtyards than this one.......

  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Courtyard by Marriott West Palm Beach Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott West Palm Beach Airport

Address: 1800 Centrepark Dr E, West Palm Beach, FL 33401
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in West Palm Beach
#11 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott West Palm Beach Airport 3*
Official Description (provided by the hotel):
One of the best among West Palm Beach hotels, the Courtyard by Marriott West Palm Beach Airport hotel is ideal for business or leisure! When you are looking for a hotel near Downtown West Palm Beach, the Courtyard West Palm Beach is conveniently located off of I-95 and near CityPlace and Clematis Street. This hotel in West Palm Beach is just 5 miles from Palm Beach and the famous Worth Ave. Our hotel near West Palm Beach Airport (PBI) offers free transportation to and from the Airport and CityPlace. Begin your day in The Bistro - Eat. Drink. Connect.(R) offering meal items and Starbucks(R) coffees and evening dinner service with cocktails. Unwind in our luxurious outdoor pool and whirlpool or keep fit in our fitness center. Our guest rooms have conveniences such as mini-refrigerators, in-room coffee, 32" flat screen TV & Free Wi-Fi. Looking to host a meeting in a West Palm Beach hotel? Our meetings rooms can seat up to 60 people. The Courtyard West Palm Beach Airport hotel awaits you! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Priceline, Expedia, Booking.com, Travelocity, Tingo, Marriott, Hotels.com, BookingOdigeoWL, Agoda and Venere so you can book your Courtyard by Marriott West Palm Beach Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott West Palm Beach Airport Hotel West Palm Beach
Courtyard West Palm Beach
West Palm Beach Marriott
West Palm Beach Courtyard

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott West Palm Beach Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.