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“Great Experience!” 4 of 5 stars
Review of Embassy Suites West Palm Beach - Central

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Embassy Suites West Palm Beach - Central
3.5 of 5 Hotel   |   1601 Belvedere Road, West Palm Beach, FL 33406 (Formerly Crowne Plaza West Palm Beach)   |  
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Hotel amenities
Special Offer
Family Fun Package
Ranked #4 of 34 Hotels in West Palm Beach
Certificate of Excellence 2014
North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Experience!”
4 of 5 stars Reviewed June 21, 2014

The stay was worthwhile because of the value and the attention to details by the staff. The corner room was exceptional because of the space and layout. The staff provided accurate information regarding places to visit for meals and entertainment. The Embassy Suites provided transportation to and from the airport as well as pick up and drop off at the shops in CityPlace.

Room Tip: The corner room is spacious and attracts the classic sunshine.
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  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites West Palm Beach - Central, responded to this review, June 27, 2014
Thank you for choosing the Embassy Suites. We are glad to hear that you enjoyed your stay.
I am glad you took the time to review our hotel. We hope to see you in the neaer future.
Thanks again for choosing the Embassy Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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585 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Storrs, CT, United States
1 review
5 of 5 stars Reviewed June 17, 2014

I got a great deal for my room during Florida's off-season. The driver of the courtesy airport van went out of her way to make sure I was able to get picked up from a rental car site that was not on the actual airport property. The restaurant staff were very gracious when I forgot my wallet in my room at dinnertime. The room was very comfortable, clean and spacious. Great experience overall, especially for the price!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites West Palm Beach - Central, responded to this review, June 27, 2014
Thank you so much for taking the time to review our hotel. I am glad to hear of your experience with our van driver. I will make sure that Lisa is aware of your review and your experience.
We hope to see you in the near furture and once again we do appreciate your time .
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Orlando, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 13, 2014

The hotel is located close to the airport and major highways. The hotel is basic in terms of room, the bathroom was a little tight but otherwise nice. Two main things that make the overnight stay worthwhile, the price and the free breakfast. It is an all you can eat buffet with custom order omelettes on tap. This alone made it worth a family of 4. There was also free drinks and snacks in the evening but we didn't go up to the bar area for that because it did not feel kid friendly. But the staff was very nice, especially the guy making omelettes. I don't remember his name but he should be commended.

Room Tip: If you need extra room get the suite for a little bit more money. But if you're just looking for...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites West Palm Beach - Central, responded to this review, June 27, 2014
Thank you for taking the time out to review our hotel. It was great to hear of the service that you recieved during you stay. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kissimmee, United States
1 review
4 of 5 stars Reviewed June 13, 2014

The only issue I see is the lack of staffing during dinner hours. We stayed 3 evenings and every evening we had long waits for our food, bill and to cash out. The staff that was there were good but obviously overwhelmed and overworked for the amount of folks in the dinning area attempting to service everyone.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, Front Office Manager at Embassy Suites West Palm Beach - Central, responded to this review, June 29, 2014
Thank you for taking the time to write your review of our property, your comments are very much valued. We apologize that the service was not outstanding as a valued guest at our hotel. Your concern has been forwarded to the Restaurant Manager for further review with the staff. We hope if your travels bring you back to the area, you will give us another chance.
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Chicago, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 12, 2014

This hotel is Excellent compared to the others that I have stayed with in the surrounding areas. The only thing was late at night I would say you can't walk around with out keeping your guard up. The staff are very good the breakfast was better than average ......But I am a stickler for the breakfast.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites West Palm Beach - Central, responded to this review, June 24, 2014
Thanks for choosing the Embassy Suites. Thank you for taking the time to review our hotel. We hope to see you soon in the near future. Thanks again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ponte Vedra Beach, United States
1 review
5 of 5 stars Reviewed June 11, 2014

Spacious Rooms. Convenient Parking. Great Breakfast & Evening Reception. I'd definitely recommend this Hotel. It was so nice to see a hotel not nickeling and diming you throughout the stay. We came down for a lacrosse tournament and must admit this was one of our most pleasant trips during the past 5 years of traveling throughout the state of Florida.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, General Manager at Embassy Suites West Palm Beach - Central, responded to this review, June 16, 2014
Thank you for choosing the Embassy Suites! We would like to thank you for taking the time to review our hotel. I am glad to hear that our staff was able to accomodate you're family during the Lacrosse Tournament ! Thanks again, and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
smithtown, United States
1 review
1 of 5 stars Reviewed June 8, 2014

i checked in for one night because i had an early morning flight out of West Palm Airport. i had a cup of ginger ale before i went to bed. the cup was empty and when i woke up it was crawling with tiny ants. gross....right next to my bed. could not get out of that place fast enough.

  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMBadillo, Front Office Manager at Embassy Suites West Palm Beach - Central, responded to this review, June 29, 2014
Thank you for taking the time to write your review, your feedback is much appreciated. Your concern has been forwarded to the Director of Housekeeping for further review with our housekeeping staff. We hope if your travels bring you back to the area, you choose us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites West Palm Beach - Central

Address: 1601 Belvedere Road, West Palm Beach, FL 33406 (Formerly Crowne Plaza West Palm Beach)
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in West Palm Beach
#4 Business Hotel in West Palm Beach
#4 Romantic Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites West Palm Beach - Central 3.5*
Number of rooms: 219
Official Description (provided by the hotel):
The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more   less 
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Also Known As:
Embassy Suites West Palm Beach - Central Hotel West Palm Beach
West Palm Beach Crowne Plaza

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