I am a Marine who was on a vacation from Pakistan visiting family. I wanted to stay at a nice hotel and a friend was not well and I stayed with them for a few days. I booked a non refundable room at the Embassy Suites. I went back to stay at the hotel only to be told my room was sold out from under me to another person. The general manager said since the room looked vacant that it was my fault and should have told the front desk that I was leaving with the intention of reuturning. So I guess I should have told them I was going to lunch as well. The hotel not only collected money off of me for the room but off of another family. It is not right in my eyes. The general manager refunded me one night for the inconvience but I want to be refunded from the point I was checked out and the contract was broken. I was supposed to own the room for 6 nights. Its not right in my opinion.
- Official Description (provided by the hotel):
- The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more less
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- Also Known As:
- Embassy Suites West Palm Beach - Central Hotel West Palm Beach
- West Palm Beach Crowne Plaza