In reading some of these negative reviews I am wonderfing if some of the people are Embassy Suites competition or if these people expect much more than could possibly be delivered.
Our nephew got married on Saturday and several of us came from out of town on Friday and stayed both Friday and Saturday.
We all thought everything was wonderful, especially the front desk. We didn't get chance to enjoy manager's reception (except for one drink) either night because of pre-planned dinner and 4PM wedding. We all thought the breakfast was delicious. I had the omlet both days and it was cooked perfectly..
My husband and I were on the 13th floor and our room was beautiful. A wonderful view of the city!
We had about 8 rooms and did not hear one of the complaints that I am reading here. My one and only complaint was that the dining area and bar area were very cold. We spoke to the front desk and they said it was a new system and they are working to get it to a comfortable temperature.
We have been Hilton Honors members since 1997 and have never had a complaint about any of their properties but especially loved this Embassy Suites.