Customer Service was terrible! The Manager's reception ran out of wine 10 minutes into the reception and they were terribly rude about the situation. Our room was not up to Embassy Suites Standards! When I mentioned the tiles falling off the wall in the shower, I was met with a rude response from the front desk individual. There were NO TOWELS in the pool area and again were rude and did not respond when I inquired. The location is close to the airport however, for my next visit I will travel a little further to get better quality. I would NOT recommend this hotel.