Customer Service was terrible! The Manager's reception ran out of wine 10 minutes into the reception and they were terribly rude about the situation. Our room was not up to Embassy Suites Standards! When I mentioned the tiles falling off the wall in the shower, I was met with a rude response from the front desk individual. There were NO TOWELS in the pool area and again were rude and did not respond when I inquired. The location is close to the airport however, for my next visit I will travel a little further to get better quality. I would NOT recommend this hotel.
- Official Description (provided by the hotel):
- The Embassy Suites West Palm Beach - Central features an ideal location, award-winning service, and first-class amenities to stand out as one of the top West Palm Beach hotels. Situated just off I-95, less than five-minutes from West Palm Beach Airport, this prime location offers easy access to the Kravis Center, many of south Florida's finest beaches, and CityPlace where you can enjoy the area's best shopping and dining experiences. Guests will be greeted with a warm welcome and friendly smile as they check into spacious guest rooms highlighted by stylish decor, 37" flat-screen TVs, free WiFi, and select suites with walkout balconies. The onsite Atrium Restaurant provides a delicious menu of American favorites prepared with the freshest local ingredients for breakfast, lunch, and dinner, and guests can unwind with a signature cocktail or a craft beer from the Atrium Lounge. Maintain your active lifestyle in the 24-hour fitness center or on the outdoor tennis courts, spend the afternoons soaking in the Florida sun by the outdoor pool, and relax in evening in the dry sauna or whirlpool tubs. With over 18,000 sq. Ft. Of flexible event space, this is also an excellent venue for hosting business meetings, corporate conferences, and weddings. The Embassy Suites West Palm Beach hotel has a premier location and the perfect combination of amenities to make it the best choice for your next business trip, family vacation, or weekend escape to West Palm Beach, Florida. ... more less
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- Also Known As:
- Embassy Suites West Palm Beach - Central Hotel West Palm Beach
- West Palm Beach Crowne Plaza