Horrible hotel .... Stay away! The rooms are tiny and gross. We had hair in the bathroom from the previous guest and the floor was covered in dirt. The room was moldy smelling and even opening the windows did not help. The young girl that checked us in was very unfriendly and not helpful at all. She just sat our keys on the counter and handed us a map of the property. It took us 5 minutes to figure out where our room was. When we got into the room only one light worked and now I can see why. The room was terrible, dark dingy and moldy. We called the front desk to complain and no one answered the phone. We finally went to the front desk after calling for 15 minutes and the same girl was working and she could not figure out what to do. We received no apology for the condition of the room or even an explanation for why the pictures on the website do not match the actual room condition. Do not let the pictures on their website deceive you. The rooms look nothing like that. Do not stay here and think you are getting a good room and good service. We ended up finally leaving shortly after checking in and staying at another hotel.
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- Also Known As:
- Biba Hotel West Palm Beach
- Biba West Palm Beach