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“Nasty mattress cover - hair on pillow” 1 of 5 stars
Review of InTown Suites West Palm Beach

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InTown Suites West Palm Beach
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5801 North Military Trail, West Palm Beach, FL 33407   |  
Hotel amenities
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Nasty mattress cover - hair on pillow”
1 of 5 stars Reviewed March 29, 2015

Arrived after 1:00am on 3-25-2015 and was booked in room on the 3rd floor. Pulled back sheets and found a long black hair on pillow case. Pulled back sheets to inspect mattress and found some kind of nasty yellowish silver large stain on mattress cover. Also found long black hairs on bathroom floor.

I showed pictures on stain to front desk in the morning and she apologized and said thanked us for making them aware of the nasty bedding and promised to fix it, but they did not volunteer a discount.

  • Stayed March 2015, traveled on business
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Service
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3 reviews from our community

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Rating summary
  • Sleep Quality
    2 of 5 stars
  • Location
    1.5 of 5 stars
  • Rooms
    1 of 5 stars
  • Service
    1.5 of 5 stars
  • Cleanliness
    1 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Port Richey, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed October 17, 2014

Nasty place. Hookers hang out in parking lot and in hall ways. Kids running up and down the hall ways. Little pull out bed was inoperable. Had to put mattress on floor to sleep. Car was hit on trunk lid. Manager, was not helpful. Said he would look at security tapes. He's a very uncooperative person.

Room Tip: none are any good
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  • Stayed August 2014, traveled solo
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed August 5, 2014

The place seems descent from the outside so i paid for a week's stay. I stayed here along with my partner trying to save a few bucks while in town for work...we did save, but the place has strange hospital-like odor and in some days there is a strange urine-like odor throughout the room. While walking up the stairs to our third floor room we saw a woman who seemed to be under the influence of mind altering chemicals (illicit drugs) and seemed disoriented. Early next morning I saw the same person wondering the hallways. Another huge red flag; we must have killed about close to twenty little strange looking insects with pinchers on their behind (see pic). They advertise high speed internet...no way. My girl stayed here and always kept the doors LOCKED! I Do not recommend this place. I was also told by a local that this place is known for drug sales. Find another place to stay even if the cost is more. There are many other hotels close by on 45th street.

Room Tip: Find another place if you like to feel safe.
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  • Stayed August 2014, traveled on business
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InTown Suites West Palm Beach

Address: 5801 North Military Trail, West Palm Beach, FL 33407
Location: United States > Florida > West Palm Beach
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #4 of 4 Specialty Lodging in West Palm Beach
Number of rooms: 121
Official Description (provided by the hotel):
InTown Suites is leader in Extended-Stay living. Our properties are built for the guest staying a week or longer. Our furnished studio/efficiencies offer incredibly low weekly rates with no lease or credit check. To keep rates as low as possible, we are a limited service facility and are not for every traveler. However, if you need to stay a week or longer - and are on a budget - we provide amazing value. ... more   less 

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